Family Program Manager Jobs in New Mexico (NOW HIRING)

Job Title Senior Manager, Program Management (HCA/DDSD #32190)

For more Job Requirements & Classification Description:

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Senior Manager, Program Management will:

• Supervise staff and oversee programs in collaboration with Department and Division Senior Leadership to provide strategic and operational leadership to translate division-level policy, statutory requirements, and evidence-based practices into consistent implementation across multiple clinical and support disciplines;
• Oversee Program to include the Developmental Disabilities Supports Division (DDSD) Clinical Services Bureau, the Special Needs Dental Clinic, Therapy Services, the DDSD Specialty Seating Clinic, Aspiration Risk Management and Bureau of Behavioral Supports;
• Ensure that DDSD's specialized clinical and behavioral programs operate cohesively, safely, and effectively while advancing high-quality, person-centered supports for individuals with intellectual and developmental disabilities.

The Senior Manager, Program Management is responsible for:

• Providing executive leadership and oversight for assigned DDSD program areas, including Clinical Services Bureau, Special Needs Dental Clinic, Therapy Services, Specialty Seating Clinic, Aspiration Risk Management, and the Bureau of Behavioral Supports. Direct clinical governance and quality assurance activities to ensure safe, effective, evidence-based, and person-centered services;
• Oversight of risk management strategies for programs serving individuals with complex medical and behavioral needs. Implement division policies, strategic initiatives, and statutory requirements across assigned programs;
• Ensuring compliance with applicable state and federal regulations, licensure standards and professional practice requirements;
• Promoting interdisciplinary coordination and integration of clinical, behavioral, and specialized support services;
• Providing operational and fiscal oversight, including budget development, resource allocation and contract monitoring;
• Supervising and supporting bureau chiefs and program leadership;
• Ensuring workforce competency, credentialing and professional development;
• Monitoring program performance and outcomes to support data-driven decision-making and continuous quality improvement;
• Serving as a senior advisor to the Division Director and represent the Division in internal and external stakeholder engagements.

• Health Care Authority (HCA) Inter-Department Colleagues including executive leadership, program divisions, finance, legal, quality, and compliance teams, Developmental Disabilities Supports Division (DDSD) staff such as bureau chiefs, program managers, clinicians, therapists, behavioral specialists, and support staff;
• Individuals with Intellectual and Developmental Disabilities (IDD) receiving DDSD clinical, behavioral, and specialty services, families, guardians, provider agencies, and direct support professionals supporting individuals served by DDSD programs, internal stakeholders such as HCA leadership, policy teams, data and analytics, human resources, and procurement, external stakeholders including contracted providers, community partners, advocacy organizations, professional licensing bodies and regulatory agencies, and healthcare and service system partners such as medical, dental, behavioral health, therapy and assistive technology partners.

The Ideal Candidate has:

• Experience as a senior leader with demonstrated expertise in overseeing complex clinical, behavioral, and specialty support programs serving individuals with intellectual and developmental disabilities;
• A strong foundation in clinical governance, risk management, and interdisciplinary service delivery within a public-sector or healthcare environment;
• A proven ability to lead multidisciplinary teams, manage highly regulated programs, and translate policy and strategic direction into effective operations;
• Excellent judgment, communication, and collaboration skills, enabling them to work effectively with HCA inter-department colleagues, DDSD staff, providers, advocates and other stakeholders;
• A commitment to a person-centered, trauma-informed, and evidence-based practice, with a clear focus on safety, quality, equity, and outcomes for people with IDD;
• Experience operating at an executive level, balancing competing priorities, and supporting the Division Director through sound decision-making and operational leadership.

Bachelor's Degree in a relevant field of study from an accredited college or university and ten (10) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling fourteen (14) years may substitute for the required education and experience.

Must possess and maintain a valid New Mexico Driver's License.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive a Defensive Driving Course Certificate as a condition of continued employment within 45 days of employment.

Travel may be required with some occasional overnight stays.

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA).

Office setting with extensive use of personal computer, telephone, fax, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds.

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For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

This position is not covered by a collective bargaining agreement.