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Extended Coverage Team Jobs (NOW HIRING)

MVT Holdings

ECT Dispatcher

Nashville, TN · On-site

$18/hr

... our Extended Coverage Team (ECT). *** We are looking for individuals who are available to work a flexible workweek which would include night and weekend coverage. *** Available Schedules: * Nights ...

MVT Holdings

ECT Dispatcher

Nashville, TN · On-site

Mesilla Valley Transportation is hiring Dispatchers for our Extended Coverage Team (ECT) in Nashville, TN!/strong/p pThestrongECT Dispatcher/strongis responsible for assisting Operations to support ...

MVT Holdings

ECT Dispatcher

Nashville, TN · On-site

Mesilla Valley Transportation is hiring Dispatchers for our Extended Coverage Team (ECT) in Nashville, TN!/strong/p pThestrongECT Dispatcher/strongis responsible for assisting Operations to support ...

MVT Holdings

ECT Dispatcher

Madison, TN · On-site

Mesilla Valley Transportation is hiring Dispatchers for our Extended Coverage Team (ECT) in Nashville, TN!/strong/p pThestrongECT Dispatcher/strongis responsible for assisting Operations to support ...

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Extended Coverage Team information

What are the key skills and qualifications needed to thrive as an Extended Coverage Team member, and why are they important?

To excel in an Extended Coverage Team role, you need strong multitasking abilities, problem-solving skills, and typically a background in customer service or technical support. Familiarity with ticketing systems, communication platforms, and sometimes remote support tools is commonly required. Outstanding communication, adaptability, and time management are vital soft skills for handling diverse requests across extended hours. These competencies ensure efficient issue resolution and maintain high service standards during off-peak or overflow periods.

What does a typical shift look like for someone on the Extended Coverage Team, and how does the team coordinate across time zones?

Members of the Extended Coverage Team often work outside of regular business hours, including evenings, nights, and weekends, to ensure continuous support for clients or operations. The team typically collaborates closely through digital communication tools and handover documentation to maintain seamless coverage and information flow across shifts and time zones. Daily responsibilities may include monitoring systems, resolving urgent issues, and responding to customer inquiries, making adaptability and strong communication skills essential. Team members regularly participate in virtual check-ins to align on priorities and share updates, which helps maintain a cohesive workflow despite differing schedules.

What is an Extended Coverage Team?

An Extended Coverage Team is a group of employees who provide support and services outside of regular business hours, ensuring continuous coverage for customers or critical business operations. These teams often work evenings, nights, weekends, or holidays to handle urgent issues, monitor systems, or respond to customer inquiries. Extended Coverage Teams are common in industries like IT, healthcare, customer service, and emergency response, where 24/7 availability is crucial. Their role helps organizations maintain seamless operations and high customer satisfaction even when primary staff are off duty.

What is the difference between Extended Coverage Team vs Claims Adjuster?

AspectExtended Coverage TeamClaims Adjuster
Required CredentialsInsurance licenses, industry certificationsInsurance licenses, industry certifications
Work EnvironmentOffice, remote, or field work for insurance companiesOffice, remote, or field work for insurance companies
Employer & Industry UsageInsurance carriers, brokers, and agenciesInsurance carriers, third-party administrators
Common Search & ComparisonExtended Coverage Team vs Claims Adjuster

The Extended Coverage Team and Claims Adjuster roles both require insurance licenses and industry certifications, often working within insurance companies or agencies. While the Extended Coverage Team focuses on managing specific policy coverages and policyholder communication, Claims Adjusters handle the assessment and settlement of insurance claims. Both roles are integral to the claims process but differ in their primary responsibilities and scope of work.

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What cities are hiring for Extended Coverage Team jobs? Cities with the most Extended Coverage Team job openings:
What states have the most Extended Coverage Team jobs? States with the most job openings for Extended Coverage Team jobs include:
What job categories do people searching Extended Coverage Team jobs look for? The top searched job categories for Extended Coverage Team jobs are:
Extended Coverage Team jobs near you
Infographic showing various Extended Coverage Team job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 4% As Needed, 75% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Extended Coverage Team Specialist

Extended Coverage Team Specialist

Swift Transportation

Memphis, TN • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Swift Transportation rating

7.0

Company rating: 7.0 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

198th of 337 rated logistics

Job description

Pay Range: $20.00 - 23.00 Hourly

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.


Job Responsibilities: What you will do
Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

  • Fuel and route Drivers while promoting the safety of drivers.
  • Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
  • Resolve driver issues within authorized limits.
  • Resolve load targets and ensure on time delivery.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2195
Qualifications: What you need to bring

  • Previous driving experience and/or operations, and/or customer experience required.
  • Must have strong communication skills.
  • Must be able to work in high pressure situations.
  • Must possess strong problem solving skills.
  • High School Diploma or equivalent required.


What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.


The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Employment Type: FULL-FULL TIME

What Swift Transportation employees say

Pay

Benefits

Hours and flexibility

Workplace

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