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Experience Manager Jobs in Raleigh, NC (NOW HIRING)

AICPA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and be local to Durham, NC for in-office days. You Will: * You will work in a squad structure and will ...

CIMA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and be local to Durham, NC for in-office days. You Will: * You will work in a squad structure and will ...

Invited

Member Experience Coordinator

Raleigh, NC · On-site

Additionally, the role includes managing the club's social media channels and supporting ... Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if ...

ClubCorp

Member Experience Coordinator

Raleigh, NC · On-site

$17 - $20/hr

Additionally, the role includes managing the club's social media channels and supporting ... Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if ...

Teamwass

Associate Manager, Experience

Raleigh, NC · On-site

$45K - $66K/yr

Job Overview The Associate Manager, Client Services is integral position within THETEAM ... Minimum of a Bachelor's Degree * 1-year relevant event experience (preferably in the experiential ...

MDAEdge

Senior AEM Developer

Cary, NC · On-site

$53.50 - $70.75/hr

MDAEdge is seeking a skilled Adobe Experience Manager (AEM) Developer with 4-7 years of experience in AEM development and front-end technologies. The role involves developing and optimizing AEM ...

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Showing results 21-40

All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Raleigh, NC

Experience Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do experience manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for experience manager in Raleigh, NC is $57,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or user experiences across various touchpoints. They often use data analysis, customer feedback, and experience design tools to enhance engagement and satisfaction, working closely with marketing, product, and service teams.
What are the most commonly searched types of Experience jobs in Raleigh, NC? The most popular types of Experience jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Experience Manager jobs? Cities near Raleigh, NC with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,860 per year, or $27.8 per hour.

Member Experience Manager | Full-Time | Carolina Club UNC Alumni

Spectra

Chapel Hill, NC • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview
The Member Experience Manager plays a pivotal role in curating and enhancing the unique culture of our alumni social club, driving member engagement, and fostering growth. This leadership position oversees all aspects of member experience, from onboarding new members to maintaining ongoing member satisfaction through targeted programming and personalized service.
This role pays an annual salary of $55,000-$75,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until October 30, 2026.
Responsibilities
Club Programming:
  • Design and oversee the execution of engaging, relevant events and experiences tailored to the interests of various member segments, in alignment with the club's standards of excellence and lifestyle expectations.
  • Design and execute meaningful programs that reflect the club's unique identity, membership needs, and brand positioning.
  • Oversee the planning of all member events and programs, incorporating feedback from members and committees.

Member Communications:
  • Develop and implement a comprehensive, multi-channel communication strategy that elevates and promotes the Club experience.
  • Ensure consistent messaging and storytelling to deepen member engagement and connection to the club.

Member Journey & Retention:
  • Lead the strategy for member engagement, retention, and satisfaction by closely monitoring member interactions, journey tracking, key performance indicators (KPIs) and member forecasting.

New Member Onboarding:
  • Oversee the entire onboarding process, including personalized welcome experiences, fostering connections within the club, gathering member intelligence, and ensuring name recognition and engagement from day one.

Team Leadership:
  • Manage and develop the Member Experience team, including hiring, training, and overseeing the Member Experience Coordinator and Concierge staff.
  • Lead and guide the Member Experience Team in the implementation of the strategic membership experience plan.

Data Analytics and Reporting:
  • Drive both quantitative goals, such as membership growth, and qualitative objectives, such as enhancing the overall member experience.
  • Using club data,manage budgeting processes, including forecasting for membership dues, resignations, and downgrades.
  • Lead project management, budget oversight, and ensure that all member-focused initiatives are delivered with the highest standard of service.

Qualifications
  • A bachelor's degree with a focus in business, communications, marketing, public relations, hospitality management, or a related field is required.
  • 3-5 years of experience in hospitality, customer relations, or marketing and communications. Preferred experience in member experience management, ideally within luxury, hospitality, or exclusive club environments.
  • Experience in event planning, creating memorable experiences that align with company values and meet high member expectations.
  • Previous roles in sales, relationship management, food and beverage operations, customer service, membership associations, or fundraising preferred.
  • Experience in leading a team or managing projects to successful outcomes.
  • Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
  • Proficient in CRM, Canva, and Social Media Marketing.
  • Strong analytical skills to forecast needs and track engagement metrics and drive growth strategies. Familiarity with CRM platforms, such as Salesforce, is required.
  • Due to the nature of the Social Club schedule, attendance is required on nights and weekends for large-scale events, which may include holidays.
  • This position is required to be onsite.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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