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Experience Manager Jobs in Raleigh, NC (NOW HIRING)

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad ...

Clayton Homes

Brand Experience Mgr

Oxford, NC · On-site

The Brand Experience Manager encourages coaches and inspires their team to meet and exceed sales goals through an innovative and customer-centric lens. With a focus on product, competition and the ...

New

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC

$38K - $40K/yr

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ' Furnishing Life's Best Memories' . At Broad ...

Clayton Homes

Brand Experience Mgr

Oxford, NC

The Brand Experience Manager encourages coaches and inspires their team to meet and exceed sales goals through an innovative and customer-centric lens. With a focus on product, competition and the ...

New

Novanta, Inc.

Customer Experience Manager

Apex, NC · On-site

Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...

Five Below

Customer Experience Manager

Durham, NC · On-site

$15/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Novanta

Customer Experience Manager

Apex, NC

Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K/yr

The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling, and strong ...

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K - $100K/yr

Description: The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient ...

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All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Raleigh, NC

Experience Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do experience manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for experience manager in Raleigh, NC is $57,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What jobs pay 4000 a week without a degree?

An Experience Manager role typically does not pay $4,000 a week without relevant experience and industry-specific skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant experience, networking, or certification. Most roles offering such income levels rely on performance-based compensation rather than formal education alone.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and project management skills to enhance engagement and satisfaction across various touchpoints. This role may require knowledge of user experience (UX) principles and tools like customer journey mapping software.

What are high paying manager jobs?

High paying manager jobs include executive roles such as general managers, operations managers, and project managers in industries like technology, finance, and healthcare. These positions typically require strong leadership skills, relevant experience, and often advanced certifications or degrees, with salaries often exceeding $100,000 annually depending on the industry and location.

What are the 7 levels of the job title hierarchy?

In the context of an Experience Manager role, the job title hierarchy typically includes entry-level positions like Coordinator or Associate, followed by Specialist, then Manager, Senior Manager, Director, Vice President, and Executive or Chief levels. These levels reflect increasing responsibility, expertise, and leadership within the organization. The specific titles and levels can vary by company and industry but generally follow this progression.
What are the most commonly searched types of Experience jobs in Raleigh, NC? The most popular types of Experience jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Experience Manager jobs? Cities near Raleigh, NC with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,860 per year, or $27.8 per hour.
Digital Experience Manager

Digital Experience Manager

First Horizon Bank

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

34th of 149 rated banks

Job description

Location: Onsite listed in the job posting.

SUMMARY


The Digital Experience Manager is responsible for supporting the development, management, and optimization of First Horizon’s owned digital properties, with a primary focus on the public website. This role ensures that digital experiences are aligned with brand standards, business objectives, and customer needs. Working cross-functionally with Marketing, Digital Banking, and Digital Engineering teams, the Digital Experience Manager helps coordinate and execute digital initiatives, improve user experience, and support the integration of campaigns and content across digital platforms. This role plays a key part in delivering a cohesive, customer-centric digital experience.


ESSENTIAL DUTIES AND RESPONSIBILITIES


Support the day-to-day management and ongoing enhancement of the public website and owned digital properties
Coordinate with internal stakeholders to execute website updates, enhancements, and campaign-related digital initiatives
Partner with Brand, Content Strategy, Media, and Social teams to ensure digital experiences align with messaging, campaigns, and brand standards
Collaborate with Digital Banking and Digital Engineering teams to support the implementation of digital features and functionality
Manage content updates and publishing within the content management system (CMS), ensuring accuracy and consistency
Monitor website performance and user behavior using analytics tools and provide recommendations for optimization
Support the development and execution of improvements to user experience, navigation, and conversion paths
Ensure adherence to SEO, accessibility (ADA), and digital best practices across digital properties
Assist in coordinating testing and optimization efforts to improve engagement and performance
Help maintain documentation, workflows, and processes related to digital experience management

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:


Bachelor’s degree in Marketing, Digital Media, Communications, Business, or a related field required
4–7 years of experience in digital marketing, website management, or digital experience roles
Experience working with content management systems (CMS) and managing website content
Strong understanding of website structure, user experience (UX), and digital best practices
Familiarity with SEO principles and web accessibility standards
Experience working with analytics tools (e.g., Google Analytics) and interpreting performance data
Strong organizational and project management skills with the ability to manage multiple priorities
Excellent communication and collaboration skills, with the ability to work effectively across teams
Experience in financial services or a regulated industry is a plus


COMPUTER AND OFFICE EQUIPMENT SKILLS


Proficiency with content management systems (CMS) and website publishing tools
Experience with analytics platforms such as Google Analytics or similar tools
Working knowledge of SEO tools and best practices
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Familiarity with project management and collaboration tools (e.g., Asana, Microsoft Teams, SharePoint)
General understanding of digital design and development workflows

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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