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Experience Manager Jobs in Raleigh, NC (NOW HIRING)

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Michaels Stores

Customer Experience Manager

Cary, NC · On-site

Store - RAL-CARY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC

$38K - $40K/yr

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ' Furnishing Life's Best Memories' . At Broad ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Genesys

Partner Experience Manager - GSIs

Durham, NC · On-site

Partner Experience Manager (Director / Senior Director), Global GSIs Reporting to Senior Director, GSI Partner & Alliances Partner coverage Accenture, Deloitte, IBM, Capgemini, Cognizant Scope One ...

Perkins & Will

Digital Practice Manager

Durham, NC

Years of Experience : 7+ years Professional Licensure : Preferred Responsibilities: * Collaborate and report to the studios managing, operational, and design (MOD) leadership. * Collaborate with ...

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All JobsExperience Manager JobsExperience Manager Jobs in Raleigh, NC

Experience Manager information

See Raleigh, NC salary details

$21.8K

$53.1K

$103.4K

How much do experience manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for experience manager in Raleigh, NC is $53,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $61,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.
What are the most commonly searched types of Experience jobs in Raleigh, NC? The most popular types of Experience jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Experience Manager jobs? Cities near Raleigh, NC with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 3% As Needed, 69% Full Time, 11% Part Time, 2% Temporary, 13% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,059 per year, or $25.5 per hour.
Concourse Experience Manager

Concourse Experience Manager

Stars and Strikes

Raleigh, NC • On-site

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Stars and Strikes rating

5.4

Company rating: 5.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

9th of 17 rated bowling alleys

Job description

Concourse Experience Manager
Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center!
The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Concourse Experience Manager, you would be responsible for the overall operations and atmosphere of the concourse.
This position will be directly responsible for meeting and exceeding sales goals, the running of the concourse including bowling and service, creating memorable guest experiences, as well as training and maintaining team members for a variety of positions.
Why Join Our Team?
  • We are a family-owned business and consider our team members part of our family
  • We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
  • With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
  • We encourage team members to have fun while they work
  • We provide opportunities for all team members to give back to the community
  • We are a community who live out our core values:
    • Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back

What We're Looking For:
  • 1-2 years of management experience
  • Friendly, outgoing and professional demeanor
  • Experience in Hospitality and/or Food & Beverage is a preferred
  • Must able to work weekends and holidays
Core Competencies:
  • People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences
  • Operations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality

Key Responsibilities:
  1. Ensure a "FUN" atmosphere
  2. Identify & Resolve Issues Impacting Guest Experience
  3. Cleaning of Location
  4. Compliance and Training Validation
  5. Overall Floor Management (bowling, bar and lane service)

Additional Duties:
  • Act as Manager on Duty when Needed
  • Report Product/ Service Issues
  • Timecard Review
  • Quality of Inventories
  • Delivery Check-ins

Perks We Offer:
  • Health & 401k Benefits
  • Bonuses
  • Paid-Time Off
  • Free bowling, laser tag & gameplay!

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.

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