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Experience Manager Jobs in Virginia (NOW HIRING)

LEGOLAND

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed ... Qualifications & Experience What We're Looking For * High School Diploma or GED. * Minimum of 2 ...

LEGOLAND Parks

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed ... Qualifications & Experience What We're Looking For * High School Diploma or GED. * Minimum of 2 ...

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All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Virginia

Experience Manager information

See Virginia salary details

$24.3K

$59K

$115K

How much do experience manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for experience manager in Virginia is $59,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $67,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or user experiences across various touchpoints. They often use data analysis, customer feedback, and experience design tools to enhance engagement and satisfaction, working closely with marketing, product, and service teams.

What are the most commonly searched types of Experience jobs in Virginia?

The most popular types of Experience jobs in Virginia are:

What cities in Virginia are hiring for Experience Manager jobs?

Cities in Virginia with the most Experience Manager job openings:

Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,014 per year, or $28.4 per hour.

Guest Experience Supervisor

LEGO Discovery Centre

Springfield, VA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

What you'll bring to the team
Lead Our Team. Inspire Exceptional Guest Experiences.
Are you passionate about delivering world-class customer service and developing high-performing teams? Do you thrive in a fast-paced, guest-focused environment where no two days are the same?
We're looking for an enthusiastic and motivated Guest Experience Supervisor to lead our front-line Guest Experience team and help create unforgettable moments for every guest who walks through our doors.
As a key operational leader, you'll be responsible for driving exceptional guest service, motivating and coaching team members, maintaining operational excellence, and ensuring the highest standards of health, safety, and presentation throughout the attraction. You'll lead by example on the attraction floor, providing hands-on support while developing a culture centered around guest satisfaction and team success.
What You'll Do
Inspire and Lead
  • Lead, coach, and motivate a team of Guest Experience professionals to deliver outstanding service every day.
  • Create a positive, engaging, and high-performing team culture.
  • Conduct team briefings, provide performance feedback, and mentor team members to help them reach their full potential.
  • Support recruitment, onboarding, training, reviews, and ongoing development initiatives.
Deliver Exceptional Guest Experiences
  • Champion our Guest Obsession culture and ensure every guest receives an exceptional experience.
  • Act as a role model for customer service excellence across the attraction.
  • Resolve guest concerns confidently and professionally through effective service recovery.
  • Continuously look for opportunities to enhance the guest journey and improve satisfaction.
Drive Operational Excellence
  • Ensure safe operating procedures and company standards are consistently followed.
  • Support daily staffing, scheduling, and operational coverage requirements.
  • Monitor performance metrics, inventory levels, guest experience scores, and departmental KPIs.
  • Collaborate with leadership to improve operational efficiency and achieve business objectives.
Be a Key Member of the Leadership Team
  • Partner with Operations Management to deliver attraction-wide goals.
  • Support employee engagement and recognition initiatives.
  • Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed.
  • Encourage innovation and continuously identify opportunities for improvement.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
What We're Looking For
  • High School Diploma or GED.
  • Minimum of 2 years of supervisory experience in hospitality, guest services, retail, entertainment, visitor attractions, or a similar customer-facing environment.
  • Proven ability to lead and develop teams in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to remain calm and professional while managing guest concerns and high-pressure situations.
  • Strong attention to detail and organizational skills.
  • Comfortable multitasking and managing multiple priorities.
Preferred Experience
  • Attractions, theme park, entertainment, tourism, or retail leadership experience.
  • Experience with sales targets, customer service metrics, and performance management.
  • Knowledge of POS/till systems and operational reporting.

Benefits
The Perks of the Magic
Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
401(k) Savings Plan: Build your future with our company-matched retirement program.
Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children's Rights.
Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Pay Range
USD $20.00/Hr.

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