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Experience Manager Jobs in Virginia (NOW HIRING)

Amazon

Events Experience Manager, Veeqo

Arlington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a proactive and detail-oriented Events Experience Manager to execute our growing lineup of seller-facing events, with a strong focus on external partnerships. You'll manage the entire ...

Weis Markets

Assistant Customer Experience Manager

Stafford, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may ...

Weis

Assistant Customer Experience Manager

Stafford, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may ...

Dash-In

Guest Experience Supervisor

Ashland, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7  * In this position, you'll ensure the ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

The Wills Group

Guest Experience Supervisor

Ashland, VA · On-site

$17 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Splash In

Guest Experience Supervisor

Ashland, VA · On-site

$17 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7  * In this position, you'll ensure the ...

Five Below

Customer Experience Manager

Williamsburg, VA · On-site

$16/hr

  • Medical

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

LEGO Discovery Centre

Guest Experience Supervisor

Springfield, VA · On-site

$18.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed ... Preferred Experience * Attractions, theme park, entertainment, tourism, or retail leadership ...

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Showing results 21-40

All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Virginia

Experience Manager information

See Virginia salary details

$24.3K

$59K

$115K

How much do experience manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for experience manager in Virginia is $59,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $67,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or user experiences across various touchpoints. They often use data analysis, customer feedback, and experience design tools to enhance engagement and satisfaction, working closely with marketing, product, and service teams.

What are the most commonly searched types of Experience jobs in Virginia?

The most popular types of Experience jobs in Virginia are:

What cities in Virginia are hiring for Experience Manager jobs?

Cities in Virginia with the most Experience Manager job openings:

Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,014 per year, or $28.4 per hour.

Website and Digital Experience Manager

Propane Education and Research Council

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

REMOTE POSITION
Ready to shape the digital experience for an entire industry? As Website & Digital Experience Manager, you'll lead the strategy, governance, and continuous evolution of a high-impact web platform that serves consumers, businesses, and industry professionals nationwide. If you enjoy combining digital strategy, user experience, analytics, and cross-functional leadership to drive measurable results, we'd love to hear from you!
Job Summary:
The Website & Digital Experience Manager leads the governance, performance, and strategic evolution of the company website, serving B2B, B2C, and industry member audiences. This role establishes the standards, processes, and partner relationships required to maintain a unified, trusted, and high-performing digital platform. As the central owner of website strategy and governance, this manager balances audience needs, business priorities, regulatory considerations, and brand integrity. The role also oversees external web development partners to ensure clear accountability, high-quality execution, and continuous improvement.
Knowledge, Skills, Abilities, and Requirements:
  • Seven+ years of experience managing enterprise or high-traffic websites, with increasing responsibility for governance and cross-functional leadership.
  • Own website governance standards related to structure, usability, accessibility, performance, data privacy, and brand consistency.
  • Develop and manage the website roadmap, aligning enhancements with organizational goals and audience strategies.
  • Ensure the website effectively serves B2B, B2C, and industry member audiences through experiences tailored to distinct user needs.
  • Define processes for content updates, site changes, feature prioritization, and releases.
  • Lead audience segmentation and digital experience strategy using UX best practices, analytics, testing, and stakeholder feedback to improve relevance and conversion.
  • Manage external web and creative partners, overseeing scope, priorities, timelines, quality, and governance to ensure well-documented, tested, and high-performing delivery.
  • Oversee site performance, risk, and quality management across reliability, security, compliance, accessibility, analytics, and AI-enabled monitoring to strengthen site health and business impact.
  • Serve as the primary web lead for internal stakeholders, translating business needs into priorities while protecting governance standards, site integrity, and user experience.

Competencies:
  • Exhibits the organization's values: Collaborative, Dependable, Respectful, Purposeful, and Customer-Focused.
  • Builds and leverages relationships with internal and external stakeholders.
  • Strong project management skills.
  • Delivers results on schedule and within budget.
  • Collaborative approach and ability to work cross-functionally.
  • Strong verbal and written communication skills.

Licenses, Certifications, Qualification, or Standards:
  • Experience serving multiple audiences or stakeholder groups within a single digital ecosystem.
  • Strong experience managing external vendors or agencies providing web development services.
  • Strong knowledge of user experience, web standards, analytics, performance optimization, and content management systems.
  • Ability to lead through influence, establish governance, and align stakeholders in complex environments.
  • Experience developing roadmaps, managing backlogs, and prioritizing enhancements.
  • Working knowledge of HTML/CSS and web analytics tools.
  • Experience in regulated, membership-based, or multi-line-of-business organizations.
  • Experience partnering with paid media or demand generation teams.
  • Knowledge of accessibility standards, including WCAG, and digital compliance frameworks.

Education:
Bachelor's degree in computer science, information technology, marketing, or a related field preferred.
Working Conditions:
Office Work Environment (up to 75%) / Travel (up to 25%)
Benefits: In addition to a competitive salary, PERC offers excellent benefits such as: vacation and sick pay, 401(k) retirement plan, healthcare (to include Vision and Dental), LTD, Life insurance, other Voluntary benefits, and a wonderful and supportive work environment.
ONLY APPLICANTS WHO ANSWER ALL APPLICATION QUESTIONS AND MEET THE STATED QUALIFICATIONS WILL BE CONSIDERED.
THE PROPANE EDUCATION AND RESEARCH COUNCIL IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.

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