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Experience Manager Jobs in Virginia (NOW HIRING)

Amazon

Events Experience Manager, Veeqo

Arlington, VA · On-site

We are seeking a proactive and detail-oriented Events Experience Manager to execute our growing lineup of seller-facing events, with a strong focus on external partnerships. You'll manage the entire ...

Dash-In

Guest Experience Supervisor

Ashland, VA · On-site

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7  * In this position, you'll ensure the ...

Splash In

Guest Experience Supervisor

Ashland, VA · On-site

$17 - $19.25/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7  * In this position, you'll ensure the ...

The Wills Group

Guest Experience Supervisor

Ashland, VA · On-site

$17 - $19.25/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

LEGOLAND

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed ... Qualifications & Experience What We're Looking For * High School Diploma or GED. * Minimum of 2 ...

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All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Virginia

Experience Manager information

See Virginia salary details

$24.3K

$59K

$115K

How much do experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for experience manager in Virginia is $59,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $67,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or user experiences across various touchpoints. They often use data analysis, customer feedback, and experience design tools to enhance engagement and satisfaction, working closely with marketing, product, and service teams.
What are the most commonly searched types of Experience jobs in Virginia? The most popular types of Experience jobs in Virginia are:
What cities in Virginia are hiring for Experience Manager jobs? Cities in Virginia with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,014 per year, or $28.4 per hour.

Digital Experience Manager | Hybrid | Reston, VA

Ellucian

Reston, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
Ellucian is seeking a Digital Experience Manager to design, execute, and optimize engaging digital experiences that strengthen customer relationships and support business objectives. This role is responsible for managing customer-facing webinar programs, digital communications, and scalable adoption campaigns while partnering cross-functionally to deliver meaningful customer engagement during the adopt and optimize part of the customer journey. The ideal candidate combines strategic thinking, strong project management, and exceptional communication skills to create seamless digital experiences for customers and internal stakeholders.
Where You Will Make an Impact
  • Lead the strategy, planning, and execution of customer webinar programs, including sourcing subject matter experts, coordinating speakers, managing logistics, and delivering high-quality virtual events.
  • Partner cross-functionally with Product Marketing, Customer Success, Product Management to develop customer engagement initiatives that support business priorities.
  • Own the creation, curation, and deployment of monthly and quarterly customer newsletters, ensuring relevant and engaging communications that drive awareness and adoption.
  • Manage internal communications for the Customer Success organization, delivering timely, consistent messaging that keeps teams informed and aligned.
  • Design, execute, and optimize targeted campaigns at scale across email and other digital channels to increase customer engagement and program participation.
  • Oversee campaign timelines, stakeholder communications, and project deliverables to ensure successful execution across multiple initiatives.
  • Monitor campaign and program performance, leveraging insights and analytics to continuously improve the customer digital experience.
  • Identify opportunities to enhance customer engagement through innovative digital experiences and process improvements.

What You Will Bring
  • Minimum 2 years' experience within Scaled Customer Success.
  • Experience managing digital marketing programs, customer engagement initiatives, or virtual event programs.
  • Proven ability to manage complex projects with multiple stakeholders and competing priorities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong cross-functional collaboration skills with the ability to influence and build relationships across teams.
  • Experience developing customer-facing communications and executing digital campaigns using marketing automation platforms.
  • Analytical mindset with experience measuring campaign performance and identifying opportunities for optimization.
  • Highly organized, detail-oriented, and customer-focused.
  • Curiosity about how to use AI to improve, streamline, and automate processes.
  • Nice to Have
    • Experience with webinar platforms such as Zoom Webinar, ON24, or similar.
    • Experience with marketing automation platforms such as Marketo
    • Familiarity with Salesforce or other CRM platforms.
    • Experience within SaaS, enterprise software, or higher education technology organizations.

What makes #Ellucianlife
  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy- caregiver supporq
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities
    • LinkedIn Learning

#LI-AC1
#LI-HYBRID

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