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Experience Manager Jobs in Michigan (NOW HIRING)

Fresh Thyme

Experience Manager

Ypsilanti, MI · On-site

The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to ...

Fresh Thyme Market

Experience Manager

Ypsilanti, MI · On-site

The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to ...

New

Ulta Beauty, Inc.

Experience Manager

Gaylord, MI · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty, Inc.

Experience Manager

Gaylord, MI · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Emagine Entertainment

Experience Manager

Rochester, MI · On-site

Benefits: * 401(k) matching The Manager, Experience position plays a crucial role in the successful operation of the theatre. This role assists the General Manager in the operations of the theatre ...

New

ClickOrlando

Client Experience Manager

Detroit, MI · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

Fresh Thyme Market

Experience Manager

Ypsilanti, MI · On-site

The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to ...

New

EoS Fitness

Member Experience Manager

Baldwin, MI · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

Noble Village

Customer Experience Manager

Clawson, MI · On-site

... of management experience in food service, grocery retail, food halls, or hospitality • Proven experience leading teams, managing schedules, and overseeing daily operations • Strong customer ...

Home Depot

Operations Experience Manager

Plainwell, MI · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.

Fox Factory

Web Experience Manager

Coldwater, MI · On-site

Position Summary: Fox is looking for a results-driven UI/UX design and digital operations ... Email and lifecycle program execution with growth marketing manager; segmentation design ...

Five Below

Customer Experience Manager

Bay City, MI · On-site

$16.73/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Foxfactory

Web Experience Manager

Coldwater, MI · On-site

Position Summary: Fox is looking for a results-driven UI/UX design and digital operations ... Email and lifecycle program execution with growth marketing manager; segmentation design ...

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Showing results 1-20

All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Michigan

Experience Manager information

See Michigan salary details

$21.4K

$51.9K

$101.1K

How much do experience manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for experience manager in Michigan is $51,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $59,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What jobs pay 4000 a week without a degree?

An Experience Manager role typically does not pay $4,000 a week without relevant experience and industry-specific skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant experience, networking, or certification. Most roles offering such income levels rely on performance-based compensation rather than formal education alone.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and project management skills to enhance engagement and satisfaction across various touchpoints. This role may require knowledge of user experience (UX) principles and tools like customer journey mapping software.

What are high paying manager jobs?

High paying manager jobs include executive roles such as general managers, operations managers, and project managers in industries like technology, finance, and healthcare. These positions typically require strong leadership skills, relevant experience, and often advanced certifications or degrees, with salaries often exceeding $100,000 annually depending on the industry and location.

What are the 7 levels of the job title hierarchy?

In the context of an Experience Manager role, the job title hierarchy typically includes entry-level positions like Coordinator or Associate, followed by Specialist, then Manager, Senior Manager, Director, Vice President, and Executive or Chief levels. These levels reflect increasing responsibility, expertise, and leadership within the organization. The specific titles and levels can vary by company and industry but generally follow this progression.
What are the most commonly searched types of Experience jobs in Michigan? The most popular types of Experience jobs in Michigan are:
What cities in Michigan are hiring for Experience Manager jobs? Cities in Michigan with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,882 per year, or $24.9 per hour.
Experience Manager

Experience Manager

Fresh Thyme

Ypsilanti, MI • On-site

Full-time

Medical, Dental, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Fresh Thyme rating

7.2

Company rating: 7.2 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

16th of 120 rated grocery stores

Job description

If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we'd like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team!
Fresh Thyme Rewards
  • Weekly pay
  • Scheduling flexibility
  • Paid parental leave
  • Team member discount
  • Career growth opportunities

Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in the retail grocery market? If so, Fresh Thyme Farmers Market is the place for you! Our unique business model, fast paced and growing environment, promote from within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market. Careers have been growing at Fresh Thyme since our inception in 2012 - yours should be no different!
The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to assist customers and team members as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set for the Front End Department and following general administrative compliance.
Essential Duties & Responsibilities
  • Provides a positive checkout experience and measures results through reporting tools.
  • Transforms customer service opportunities into positive solutions.
  • Works with all departments to ensure and maintain a positive customer experience.
  • Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.
  • Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.
  • Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink.
  • Manages the Front End Department including developing, scheduling, and initiating required performance reviews, and ensures team is trained on all policies and procedures.
  • Manages E-commerce Compliance and ensures top quality items are picked and provided to the customers in a timely manner.
  • Oversees shift operations including writing and/or approving department coverage, work schedules, and lane assignments.
  • Ensures compliance by following food safety protocols when handling products.
  • Communicates scanning/pricing errors following outlined processes.
  • Submits the proper paperwork for new hires, terminations, and other changes and ensures employee records are appropriately documented in accordance with state law.
  • Completes daily cash office duties and reports discrepancies or suspicious activities to the Store Director.
  • Reconciles monthly vendor statements and maintains detailed vendor invoice files.
  • Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues.
  • Maintains store job requisitions and supports leaders through hiring/onboarding process as needed (documentation, background checks, etc.)
  • Other duties as assigned.

Education and Experience
  • High school diploma or equivalency degree.
  • Must have a minimum of 2 years professional experience.
  • Preferred 2-3 years grocery retail experience in Office Management department processes and procedures.
  • Previous experience in a natural foods industry is a plus.
  • Accounting and cash handling background preferred

Knowledge, Skills, and Abilities
  • Must maintain the highest level of customer service at all times.
  • Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment.
  • Must have the capacity to take initiative when problems arise.
  • Flexibility to adapt in a variety of situations.
  • Must have advanced attention to detail with the capability to prioritize and meet deadlines.
  • Excellent written communication and documentation skills.
  • Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.
  • Must have knowledge with MS Office including Outlook, Word, and Excel.
  • Preferred knowledge of Workday and Kronos UKG.
  • Ability to multitask and have excellent organizational skills is essential.
  • Must be able to lead, support and contribute to team goals.
  • Ability to work varied hours/days as business dictates.
  • Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.
  • Efficient planning and ability to execute for results.
  • Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.
  • Must have the ability to read and understand financial statements.
  • Ability to adapt to the ever-changing retail environment while working in a cross-functional team.
  • Takes initiative when problems arise and use independent judgment to take immediate corrective actions.

Job Function Analysis
Physical Demands
  • Sit Rarely 1-2 hours
  • Stand Continuously 1-8 hours
  • Walk Continuously 2-8 hours
  • Drive Frequently 2-4 hours
  • Balance Frequently 34-66%
  • Bend Occasionally 1-33%
  • Climb (2-6 ft) Occasionally 1-33%
  • Crawl Occasionally 1-33%
  • Crouch/Squat Occasionally 1-33%
  • Kneel Occasionally 1-33%
  • Reach (forward & overhead) Frequently 34-66%
  • Twist (45 degrees at waist) Occasionally 1-33%

Lifting/Carrying
  • 0-10 lbs. Occasionally 1-33%
  • 11-25 lbs. Occasionally 1-33%
  • 26-50 lbs. Occasionally 1-33%
  • 51-100 lbs. Never 0%

Repetitive Motion
  • Right & Left Grasping Frequently 34-66%
  • Fine Manipulation Occasionally 1-33%
  • Pushing and Pulling Occasionally 1-33%
  • Lower extremities Never 0%

Environmental Conditions:
  • Some extreme temperatures are possible. Some ventilation and exhaust fans.

At Fresh Thyme, our team members Thrive. We offer competitive compensation, incentive programs, and recognition programs that allows our most successful team members to be rewarded for their passion, dedication, and the results they consistently drive. Therefore, we are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.
The pay range for this position is listed below. The actual rate offered will meet or surpass the legal wage requirement for the job's location.
$20.50 - $30.05
This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Specific pay rates will be within this range and based on your experience, qualifications, and skills compared to the internal team of this role.
Compensation for this position also includes incentive bonus opportunities that may vary based on individual and company performance. Specific details will be discussed during the hiring process.
Our team members Thrive because we are committed to the whole person. Not only do we offer a comprehensive benefits package for our full-time team members that includes medical, dental, and life insurance, but we also offer a variety of programs designed to support our part-time members as well. ALL Fresh Thyme team members enjoy paid parental leave, our 24/7 Employee Assistance Program, and our 401(k) plan with an employer match. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development. Come Thrive with us!

What Fresh Thyme employees say

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Fresh Thyme logo

About Fresh Thyme

Sourced by ZipRecruiter

We have a simple mission at Fresh Thyme: to improve the way our communities eat by offering fresh and healthy food at amazing values. Our food doesn't only look, smell and taste good, but it's good for you, too. Get all of the nutrients you need and all the flavors you crave while supporting trusted partners, brands and farmers. Shop confidently and let your appetite guide the way knowing that every item in our store has been hand-selected with care. We pride ourselves on offering an assortment of healthy options backed by our commitment to quality. To us, more variety means a more complete basket, more ways of making meals and more ways to support our communities.In our store, you’ll find a large assortment of all-natural and organic foods, alongside trusted national brands and local favorites - all at everyday low prices.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Downers Grove, IL, US

Year founded

2012

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