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Experience Manager Jobs in Rochester, MI (NOW HIRING)

Emagine Entertainment

Experience Manager

Rochester, MI · On-site

Benefits: * 401(k) matching The Manager, Experience position plays a crucial role in the successful operation of the theatre. This role assists the General Manager in the operations of the theatre ...

ClickOrlando

Client Experience Manager

Detroit, MI · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

Noble Village

Customer Experience Manager

Clawson, MI · On-site

... of management experience in food service, grocery retail, food halls, or hospitality • Proven experience leading teams, managing schedules, and overseeing daily operations • Strong customer ...

Fabergent

UI/ UX Manager

Detroit, MI

$115K/yr

Phone face 2 face Qualifications: 5+ years of interactive design direction experience with 2+ years experience as an administrative lead/manager MFA, BA or BS in areas such as interactive design ...

Michaels Stores

FT CEM

Novi, MI

Store - DET-NOVI, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

Michaels Stores, Inc.

FT CEM

Novi, MI · On-site

Store - DET-NOVI, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

Walmart

(USA) Digital Coach

Roseville, MI · On-site

$65K - $80K/yr

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of ...

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All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Rochester, MI

Experience Manager information

See Rochester, MI salary details

$22.6K

$54.8K

$106.8K

How much do experience manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for experience manager in Rochester, MI is $54,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $63,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What jobs pay 4000 a week without a degree?

An Experience Manager role typically does not pay $4,000 a week without relevant experience and industry-specific skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant experience, networking, or certification. Most roles offering such income levels rely on performance-based compensation rather than formal education alone.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and project management skills to enhance engagement and satisfaction across various touchpoints. This role may require knowledge of user experience (UX) principles and tools like customer journey mapping software.

What are high paying manager jobs?

High paying manager jobs include executive roles such as general managers, operations managers, and project managers in industries like technology, finance, and healthcare. These positions typically require strong leadership skills, relevant experience, and often advanced certifications or degrees, with salaries often exceeding $100,000 annually depending on the industry and location.

What are the 7 levels of the job title hierarchy?

In the context of an Experience Manager role, the job title hierarchy typically includes entry-level positions like Coordinator or Associate, followed by Specialist, then Manager, Senior Manager, Director, Vice President, and Executive or Chief levels. These levels reflect increasing responsibility, expertise, and leadership within the organization. The specific titles and levels can vary by company and industry but generally follow this progression.
What cities near Rochester, MI are hiring for Experience Manager jobs? Cities near Rochester, MI with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Rochester, MI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,790 per year, or $26.3 per hour.
Experience Manager

Experience Manager

Emagine Entertainment

Rochester, MI • On-site

Full-time

Retirement

Posted 3 days ago

New

Emagine Entertainment rating

6.5

Company rating: 6.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

6th of 41 rated movie theaters

Job description

Benefits:
  • 401(k) matching

The Manager, Experience position plays a crucial role in the successful operation of the theatre. This role assists the General Manager in the operations of the theatre through shift management, training employees, handling guest complaints, opening, and closing of the building and other operational duties. This position demonstrates strong communication by clearly conveying ideas, actively listening, and tailoring messages to the appropriate audience. All Managers share responsibility for overall theatre operations, including leading by motivating and supporting others while aligning work with organizational goals, policies, and values. This position remains adaptable to changing priorities while maintaining a focus on business impact, quality, and continuous improvement. In addition, this position maintains primary responsibility for Experience functions such as building R&M, Image and Sound, technics, security, and parking/real estate management, in collaboration with the Cinema Support Center teams.
Key Accountabilities
Manager On Duty
  • Oversee daily theatre operations, including opening/closing procedures, shift reporting, and ensuring a safe, efficient, and guest-focused environment.
  • Supervise, train, and assign tasks to employees, maintaining high standards of service, compliance, and operational efficiency.
  • Manage labor, inventory, and expenditures to meet financial objectives and support operational success.
  • Respond to and resolve guest concerns, acting as a resource for questions, comments, and service recovery situations.
  • Support other core theatre functions, including Box Office/HR and In-Theatre Sales, to ensure a seamless operation.
  • Enforce safety, sanitation, maintenance, and security standards in compliance with company policies and applicable regulations.
  • Serves as a Mentor on Duty and coaches behaviors that support the companies core values and purpose.

Projection
  • Conduct monthly screen audits and submit quality presentation reports on a recurring basis.
  • Prepare and manage weekly projection schedules for all upcoming showtimes.
  • Oversee storage capacity and organization of projector and media servers.
  • Develop and build show playlists for special events and non-enterprise screenings.
  • Coordinate the ingestion and delivery of film content, licensing keys, and trailer materials.
  • Clean and maintain entertainment technology equipment, including projection portholes and associated hardware.
  • Monitor projector lamp inventory, maintain usage logs, and ensure adequate stock levels.
  • Coordinate and facilitate screen content testing to verify quality and accuracy prior to showings.
  • Manage inventory tracking, procurement, routine maintenance, and cleaning of departmental equipment and supplies.
  • Manages all budgetary responsibilities related to Image and Sound.

Facilities
  • Monitor and coordinate repair and replacement needs across theatre facilities, including lighting, seating, and fixtures.
  • Maintain appropriate stock levels of cleaning chemicals, light bulbs, seat components, and other facilities-related supplies and parts.
  • Conduct regular seating inspections to ensure all seats are in proper working condition.
  • Perform monthly safety checks of emergency lighting systems and fire extinguishers to ensure compliance and readiness.
  • Track and follow up on outstanding facilities issues to ensure timely resolution, including managing work orders, liaising with vendors, and escalating issues as needed.
  • Manages all budgetary responsibilities related to facility maintenance, security, and cleaning.

Experience & Competencies
  • Minimum of 3-5 years' experience in a hospitality industry
  • College education in a related field is considered an asset
  • Proven leadership experience
  • Strong commitment to delivering high-quality service in a guest-focused environment
  • Ability to identify solutions, improve efficiencies, and drive results
  • Comfortable working in a fast-paced, results-oriented environment
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Confident presenting recommendations and providing operational guidance

What Emagine Entertainment employees say

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