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Experience Manager Jobs in Indiana (NOW HIRING)

Five Below

Customer Experience Manager

Warsaw, IN

$15/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Tjx

Full-Time Customer Experience Manager

Fort Wayne, IN

$14.25 - $14.75/hr

... experience * Ensures Associates execute tasks and activities according to store plan; prioritizes as needed * Communicates accurately and effectively with management and Associates when setting and ...

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Showing results 1-20

All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Indiana

Experience Manager information

See Indiana salary details

$23.3K

$56.6K

$110.4K

How much do experience manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for experience manager in Indiana is $56,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What jobs pay 4000 a week without a degree?

An Experience Manager role typically does not pay $4,000 a week without relevant experience and industry-specific skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant experience, networking, or certification. Most roles offering such income levels rely on performance-based compensation rather than formal education alone.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and project management skills to enhance engagement and satisfaction across various touchpoints. This role may require knowledge of user experience (UX) principles and tools like customer journey mapping software.

What are high paying manager jobs?

High paying manager jobs include executive roles such as general managers, operations managers, and project managers in industries like technology, finance, and healthcare. These positions typically require strong leadership skills, relevant experience, and often advanced certifications or degrees, with salaries often exceeding $100,000 annually depending on the industry and location.

What are the 7 levels of the job title hierarchy?

In the context of an Experience Manager role, the job title hierarchy typically includes entry-level positions like Coordinator or Associate, followed by Specialist, then Manager, Senior Manager, Director, Vice President, and Executive or Chief levels. These levels reflect increasing responsibility, expertise, and leadership within the organization. The specific titles and levels can vary by company and industry but generally follow this progression.
What are the most commonly searched types of Experience jobs in Indiana? The most popular types of Experience jobs in Indiana are:
What cities in Indiana are hiring for Experience Manager jobs? Cities in Indiana with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,642 per year, or $27.2 per hour.
Member Experience Manager

Member Experience Manager

Columbia Club Inc.

Indianapolis, IN

Other

Medical, Retirement, PTO

Posted 28 days ago

Job description

About Columbia Club

Columbia Club, a private city club established in 1889, on Monument Circle, offers an opportunity for those seeking to join our dedicated team. With 20,000 square feet of state-of-the-art meeting and event facilities, en-suite guest rooms, and multiple dining rooms, Columbia Club provides a unique and distinguished experience. Complemented by member services and a Health & Wellness Center, the Club embodies excellence in every aspect of city club life.

Position Overview

The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives. Combining concierge-style service with event programming, this role ensures that members feel valued, connected, and inspired to participate in the life of the Club.

The purpose of this position is to orient new members, assist them in navigating their membership privileges, and actively engage them in the life of the Club to encourage satisfaction and retention. The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other colleagues on engagement and retention strategies for both new and existing members.

Essential Functions & Responsibilities

Partner with the Director of Membership to plan and execute New and Prospective Member Receptions and Orientations.

Prepare new member materials and ensure smooth onboarding processes.

Conduct onboarding outreach:

o 30 days: Call new members for follow-up and to promote engagement.

o 60 days: Partner with the Membership Committee (Ambassador Program) to connect with new members, answer questions, and provide invitations to events.

o 90 days: Review spend and member interest reports, contact members, and provide recommendations for engagement and retention.

Serve as liaison for "Clubs within the Club" (CVA, Harrison Society, Columbia Business Network, Divine Dames, Book Club, etc.).

Set up entertainment and logistics for Club events, including centerpieces, crafts, favors, and decor.

Manage all Club event reservations through NorthStar and oversee registration during events.

Oversee/plan all Club events.

Provide personalized recognition by calling members for birthdays, anniversaries, promotions, and life events.

Fulfill special member requests (desserts, flowers, balloons, cakes, wine, etc.).

Partner with department heads on overnight and dining reservations, ensuring special occasions are acknowledged.

Review survey feedback, follow up with members, and track re-engagement and retention efforts.

Report survey and engagement data to leadership.

Attend Membership Committee meetings, management meetings, and staff meetings as required.

Collaborate with the Event Coordinator on programming and event planning.

Complete other assignments as directed by the Membership Director.

Qualifications

3-5 years of experience in hospitality, event planning, or member relations.

Excellent interpersonal and member service skills, with a warm and professional presence.

Strong creativity and innovation in event/programming development.

Highly organized, detail-oriented, and able to manage multiple priorities.

Proficiency in Microsoft Word, Excel, PowerPoint, and related software. Experience with NorthStar or Club Essential software is a plus.

Excellent written and verbal communication skills.

Ability to work 100% on-site (non-remote) with a flexible schedule, including evenings and weekends as needed.

Compensation & Benefits

We offer competitive hourly rates and outstanding benefits, including health insurance (available after 60 days), 401K (with a 4% match after six months), paid time off (PTO), parking, educational opportunities, the potential for career advancement, and a positive work environment centered around teamwork, professionalism, learning, and excellence.

Overtime and Job Requirements

Must be available and willing to work a flexible schedule.

Must be available to work some weekends and holidays.

Overtime is required on an as-needed basis.

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