Pro Experience Manager
Indianapolis, IN · On-site
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and ...
Pro Experience Manager
Indianapolis, IN · On-site
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and ...
Patient Experience Manager
Marion, IN · On-site
Patient Experience Manager Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing ...
Patient Experience Manager
Marion, IN · On-site
Patient Experience Manager Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing ...
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Pro Experience Manager
Mishawaka, IN · On-site
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and ...
Pro Experience Manager
Mishawaka, IN · On-site
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and ...
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.
Patient Experience Manager
Marion, IN · On-site
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Patient Experience Manager
Marion, IN · On-site
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Care Experience Manager
$40K - $45K/yr
As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers -- making a meaningful impact every single day. Why You'll Love This Role * No hands-on ...
Care Experience Manager
$40K - $45K/yr
As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers -- making a meaningful impact every single day. Why You'll Love This Role * No hands-on ...
Customer Experience Manager
Huntington, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Customer Experience Manager
Huntington, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Customer Experience Manager
Columbia City, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Customer Experience Manager
Columbia City, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
Quick apply
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
Care Experience Manager
$40K - $45K/yr
As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers -- making a meaningful impact every single day. Why You'll Love This Role * No hands-on ...
Care Experience Manager
$40K - $45K/yr
As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers -- making a meaningful impact every single day. Why You'll Love This Role * No hands-on ...
Customer Experience Manager
Columbia City, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Customer Experience Manager
Columbia City, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Care Experience Manager
Fort Wayne, IN · On-site
As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. Why You'll Love This Role * No hands-on ...
Care Experience Manager
Fort Wayne, IN · On-site
As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. Why You'll Love This Role * No hands-on ...
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
Position Overview The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives.
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Customer Experience Manager
Fort Wayne, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Customer Experience Manager
Fort Wayne, IN · On-site
$15/hr
College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...
Experience Manager information
See Indiana salary details
$23.3K - $31.2K
9% of jobs
$31.2K - $39.1K
15% of jobs
$39.8K is the 25th percentile. Wages below this are outliers.
$39.1K - $47.1K
17% of jobs
The median wage is $49.8K / yr.
$47.1K - $55K
27% of jobs
$59.8K is the 75th percentile. Wages above this are outliers.
$55K - $62.9K
12% of jobs
$62.9K - $70.8K
8% of jobs
$70.8K - $78.7K
4% of jobs
$78.7K - $86.6K
3% of jobs
$86.6K - $94.6K
2% of jobs
$94.6K - $102.5K
2% of jobs
$102.5K - $110.4K
1% of jobs
$23.3K
$56.6K
$110.4K
How much do experience manager jobs pay per year?
As of Aug 7, 2026, the average yearly pay for experience manager in Indiana is $56,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?
To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.
What is the difference between Experience Manager vs Content Manager?
| Aspect | Experience Manager | Content Manager |
|---|---|---|
| Primary Focus | Designing and optimizing customer experiences across channels | Creating, managing, and publishing digital content |
| Required Skills | User experience design, data analysis, project management | Content creation, editing, content management systems |
| Work Environment | Marketing, digital teams, customer experience departments | Content teams, marketing, editorial departments |
| Common Certifications | UX certifications, digital marketing credentials | Content management system certifications, writing courses |
Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.
How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?
Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.
What does an experience manager do?
An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.
What is an experience manager?
An experience manager is a professional responsible for designing, implementing, and improving customer or user experiences across various touchpoints. They often use data analysis, customer feedback, and experience design tools to enhance engagement and satisfaction, working closely with marketing, product, and service teams.
What are the most commonly searched types of Experience jobs in Indiana? The most popular types of Experience jobs in Indiana are:
What cities in Indiana are hiring for Experience Manager jobs? Cities in Indiana with the most Experience Manager job openings:
Home Depot rating
7.4
Based on 6,413 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.
Key Responsibilities:
- 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
- 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations
- 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
- 25%- Shared Manager on Duty - Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.
Direct Manager/Direct Reports:
- This Position typically Reports to Specialty ASM or Pro ASM
- This position has 4 Direct Reports
Travel Requirements:
- No travel required
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors
Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
- 1 year of relevant work experience, including management of people and retail operations.
Preferred Qualifications:
- At least 1 year prior merchandising and/or operational experience.
- At least 1 year leadership experience, preferably big box retail.
- Knowledge of the home improvement industry.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 2 + years of previous related work experience
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- 1+ year of previous leadership Experience
Preferred Leadership Experience:
- 1+ year of previous leadership Experience
Certifications:
- None
Competencies:
- Decision Quality
- Self-Development
- Situational Adaptability
- Customer Focus
- Manages Conflict
- Develops Talent
- Manages Conflict
What Home Depot employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Home Depot
Sourced by ZipRecruiter
The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.
Industry
Retail and manufacturing
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US