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Experience Design Director Jobs in Raleigh, NC (NOW HIRING)

Epic Games

Design Director, Battle Pass

Cary, NC · On-site

What You'll Do Epic Games' Fortnite team is looking for a Design Director to lead the vision for ... Guide design efforts for Passes to create a holistic player experience, including unlock systems ...

Firaxis

Director of UI/UX

Cary, NC

$145K - $215K/yr

The Director of UX/UI will deliver world class experiences for our players, while also improving ... Produce UX design work such as competitive analysis, information design, content strategy, user ...

2K

Director of UI/UX

Cary, NC

$145K - $215K/yr

The Director of UX/UI will deliver world class experiences for our players, while also improving ... Produce UX design work such as competitive analysis, information design, content strategy, user ...

2K

Director of UI/UX

Cary, NC · On-site

$145K - $215K/yr

The Director of UX/UI will deliver world class experiences for our players, while also improving ... Produce UX design work such as competitive analysis, information design, content strategy, user ...

Firaxis

Director of UI/UX

Cary, NC · On-site

$145K - $215K/yr

The Director of UX/UI will deliver world class experiences for our players, while also improving ... Produce UX design work such as competitive analysis, information design, content strategy, user ...

CIMA

User Interface & User Experience Manager

Durham, NC · Hybrid

$88K - $125K/yr

You will report to the Director - Experience Performance & Enablement and use a hybrid work schedule. You Will: Design/Prototyping * Develop storyboards, mock-ups, and prototypes for design ideas

AICPA

User Interface & User Experience Manager

Durham, NC · On-site

$88K - $125K/yr

You will report to the Director - Experience Performance & Enablement and use a hybrid work schedule. Our team meets weekly in our Durham office. You Will: Design/Prototyping * Develop storyboards ...

CIMA

User Interface & User Experience Manager

Durham, NC · Hybrid

$88K - $125K/yr

You will report to the Director - Experience Performance & Enablement and use a hybrid work schedule. Our team meets weekly in our Durham office. You Will: Design/Prototyping * Develop storyboards ...

AICPA

User Interface & User Experience Manager

Durham, NC · Hybrid

$88K - $125K/yr

You will report to the Director - Experience Performance & Enablement and use a hybrid work schedule. Our team meets weekly in our Durham office. You Will: Design/Prototyping * Develop storyboards ...

aicpa

User Interface & User Experience Manager

Durham, NC · On-site

$88K - $125K/yr

You will report to the Director - Experience Performance & Enablement and use a hybrid work schedule. Our team meets weekly in our Durham office. You Will: Design/Prototyping * Develop storyboards ...

IONNA LLC

Deployment Site Design Analyst

Raleigh, NC · On-site

$60K - $70K/yr

As a Site Design Analyst, Architecture & UX, you will work closely with the Director of Site Design, the Site Acquisition and Deployment teams, as well as the Sr. Manager of Brand Content & Creative ...

IONNA LLC

Deployment Site Design Analyst

Raleigh, NC · On-site

$60K - $70K/yr

As a Site Design Analyst, Architecture & UX, you will work closely with the Director of Site Design, the Site Acquisition and Deployment teams, as well as the Sr. Manager of Brand Content & Creative ...

CRB

Director, Architectural Design

Raleigh, NC

... for design standards and technical capabilities across the markets served. The Director of ... Experience supporting life sciences, advanced manufacturing, or food & beverage projects.

Brown and Caldwell

Design Partner Director

Raleigh, NC · On-site

The primary objective for the Director Design Partner is to ensure that all projects within their ... Embrace thought and experience diversity : Support an environment where diverse backgrounds ...

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All JobsExperience Design JobsExperience Design Director JobsExperience Design Director Jobs in Raleigh, NC

Experience Design Director information

See Raleigh, NC salary details

$78.7K

$108K

$151.2K

How much do experience design director jobs pay per year?

As of Aug 1, 2026, the average yearly pay for experience design director in Raleigh, NC is $108,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,400.00 and $116,600.00 per year, depending on experience, location, and employer.

What are some common challenges Experience Design Directors face when leading multidisciplinary teams?

Experience Design Directors often manage teams comprising UX designers, researchers, visual designers, and developers. A common challenge is aligning different perspectives and skill sets toward a unified vision while ensuring all voices are heard. Balancing strategic, creative, and technical priorities requires strong communication and conflict resolution skills. Additionally, Experience Design Directors must advocate for user-centered design while navigating business goals and tight deadlines. Successful directors foster collaboration and create an environment where team members can innovate and grow.

What are the key skills and qualifications needed to thrive as an Experience Design Director, and why are they important?

To thrive as an Experience Design Director, you need a strong background in user experience (UX) design, interaction design, and digital strategy, often supported by a relevant degree and significant leadership experience. Mastery of tools like Figma, Adobe Creative Suite, prototyping platforms, and familiarity with usability testing frameworks is crucial. Exceptional communication, team leadership, and stakeholder management skills set outstanding candidates apart. These competencies ensure the creation of innovative, user-centered experiences that align with business objectives and foster collaboration across multidisciplinary teams.

What is an Experience Design Director?

An Experience Design Director is a senior leader responsible for overseeing the creation and execution of user experiences across digital products or services. They manage teams of designers and collaborate with stakeholders to ensure that the end-to-end customer journey is intuitive, engaging, and aligned with business goals. Their work often involves setting design strategies, establishing best practices, and ensuring consistency across all touchpoints. Experience Design Directors also mentor designers and foster a user-centered culture within their organization.

What is the difference between Experience Design Director vs User Experience Designer?

AspectExperience Design DirectorUser Experience Designer
CredentialsTypically requires a bachelor’s or master’s degree in design, human-computer interaction, or related fields; extensive portfolio and experienceUsually holds a bachelor’s degree in design, psychology, or related areas; strong portfolio
Work EnvironmentLeads teams, oversees project strategy, and collaborates with stakeholders at a strategic levelFocuses on designing user interfaces, wireframes, and prototypes under guidance
Industry UsageCommonly found in senior design teams, agencies, and large corporationsWidely used in product teams, startups, and digital agencies

The Experience Design Director focuses on leading design teams and shaping overall user experience strategies, while the User Experience Designer concentrates on creating specific user interfaces and interactions. Both roles require strong design skills, but the director role involves more leadership and strategic planning.

What are popular job titles related to Experience Design Director jobs in Raleigh, NC? For Experience Design Director jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Experience Design Director jobs in Raleigh, NC look for? The top searched job categories for Experience Design Director jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Experience Design Director jobs? Cities near Raleigh, NC with the most Experience Design Director job openings:
Experience Design Director jobs near you
Infographic showing various Experience Design Director job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 2% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $108,004 per year, or $51.9 per hour.

Director, Provider Service Design & Provider Experience

Labcorp

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,133 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.
Director, Provider Service Design & Provider Experience
Labcorp is seeking a Director, Provider Service Design & Provider Experience, to join our team in Burlington, NC or Durham, NC with the flexibility of a hybrid work schedule!
Responsibilities:
Provider Experience
  • Own end-to-end provider journeys across onboarding, ordering, results, support, and follow-up, ensuring consistency and quality at every touchpoint
  • Partner with clinical, operations, and digital teams to improve provider workflows, including EHR-embedded experiences and diagnostic decision support tools
  • Embed provider pain point and sentiment insights into workflow and design decisions
  • Advocate for accessibility, health equity, and inclusive design in all service design work

Insight-Driven Prioritization
  • Partner with Customer Analytics and Research teams to integrate qualitative and quantitative insights into a single, actionable view of provider experience
  • Use behavioral data, feedback, and sentiment to identify patterns and prioritize high-impact provider experience opportunities
  • Translate insights into clear recommendations that influence product, workflow, and operational priorities across the organization
  • Balance provider experience improvements with business impact, operational feasibility, and enterprise strategic priorities when shaping recommendations

Research & Co-Creation
  • Plan, facilitate, and synthesize workshops, co-design sessions, and service prototyping activities with cross-functional teams
  • Guide design research, including contextual inquiry, journey interviews, and usability testing, to inform high-priority experience and workflow decisions
  • Build and maintain a library of validated design patterns and service standards to accelerate future work

Cross-Functional Collaboration & Implementation
  • Partner with product, technology, operations, and marketing teams to embed service design thinking throughout the product development lifecycle
  • Influence priorities across Sales, Marketing, Digital, IT, and Operations by socializing insights and experience recommendations
  • Serve as a trusted advisor on service and workflow design decisions without direct product ownership
  • Drive alignment on experience standards across teams to ensure consistency for providers
  • Develop implementation roadmaps that enable teams to execute and scale service design solutions

Post-Launch Measurement & Performance
  • Partner to define and track post-launch experience and business metrics to validate impact, including adoption, throughput, experience scores, and cost drivers
  • Partner with analytics teams to assess performance and continuously refine priorities as patterns shift
  • Ensure experience changes are clearly tied to revenue, efficiency, and provider loyalty outcomes
  • Report progress and insights to senior leadership in a clear, action-oriented manner

Minimum Qualifications:
  • Bachelor's degree in Service Design, Human-Centered Design, Interaction Design, Human-Computer Interaction (HCI), Industrial Design, or Healthcare Administration.
  • 8 or more years' experience in service design, UX design or CX strategy.
  • 4 or more years planning, facilitating, and synthesizing stakeholder workshops and co-creation sessions.

Preferred Qualifications:
  • 5 or more years of experience in complex B2B or healthcare provider environments

Additional Job Standards:
  • Proven ability to produce service blueprints, experience maps, and journey maps in complex, multi-stakeholder environments.
  • Experience working in agile, iterative product development environments; healthcare or life sciences.
  • Prior experience in healthcare, diagnostics, or a patient- or provider-facing environment
  • Familiarity with clinical workflows, EHR platforms, provider engagement models, and diagnostic decision support tools
  • Fluency with CX measurement frameworks, analytics platforms, and experience metrics such as NPS, CSAT, and sentiment analysis
  • Portfolio demonstrating end-to-end service design thinking, research rigor, and measurable outcomes
  • Deep understanding of provider workflows and ability to translate complex clinical and operational needs into simple, actionable experience improvements

About the Role
The Director of Service Design leads end-to-end service design with a focus on improving provider experience, strengthening trust and preference, and driving measurable business outcomes. This role translates deep human and behavioral insights into scalable service solutions that span digital and physical touchpoints. The ideal candidate bridges design craft and CX strategy, partnering across the organization to ensure that provider experience is continuously improving and clearly tied to business performance across key growth and operational priorities.
Skills & Competencies
  • Deep expertise in human-centered design methodologies across the full design lifecycle
  • Strong systems thinking: ability to design across interconnected people, processes, technologies, and physical environments
  • Proficiency in Figma, Mural, Miro, Adobe Creative Suite, or equivalent tools
  • Exceptional communication and storytelling skills with diverse audiences - executive, clinical, and technical
  • Strong analytical and strategic thinking; comfortable operating at both strategic and hands-on levels
  • Comfort translating data and behavioral insights into experience strategy, not just design artifacts
  • Familiarity with accessibility standards, inclusive design, and health equity best practices

Applicants will follow a hybrid schedule that includes a minimum of three in-office days per week at the Burlington, NC or Durham, NC location, supporting both collaboration and flexibility.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
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Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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