The Executive Director serves as guardian on our Executive Leadership Team as a forward thinking-partner providing leadership to ensure our Mission "To Love Our Community Like No Other Company" is met. This individual must have a passion for service, people and operational excellence. The Executive Director sets the Vision to execute our Strategy of "Winning Hearts Every Day" and will effectively lead, monitor, create consistency, and drive 2nd Mile Service and Operational Excellence.
Primary Duties and Responsibilities
Casting our Vision to our Team
Leading and overseeing all aspects of corresponding Critical Success Factor of the business
Collaborates with our Director's/Team Leader's to ensure Team Members being trained properly
Maintain rigorous cleaning schedule
Shift Leading
Create culture of "continuous improvement"
Establish and post written monthly goals
Ensure efficient scheduling and set-ups
Conduct regular meetings with corresponding staff
Reports Customer Reviews and Evaluation findings at Leadership Meetings
Track reports to determine areas for improvement
Leadership Skills
Must possess leadership traits that Chick-fil-A seeks in future Operators.
o character - aligns with Chick-fil-A values
o chemistry - relationship builder, coaches others to perform
o competency - results oriented, systems thinker, quick study
Servant Leader, team oriented with a passion for people and world class service
Well organized manager with excellent verbal, written and electronic communications skills