Job Summary:
Infosys is a global leader in next-generation digital services and consulting. In the role of Infrastructure Consultant 2, you will collaborate with teams to resolve complex incidents, evaluate IT infrastructure, and design scalable solutions while ensuring operational excellence and compliance.
Responsibilities:
• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Qualifications:
Required:
• Experience with Production support management for business-critical applications, batch monitoring and alert management
• Experience with Data reconciliation and validation across systems
• Experience with Incident and problem management
• Experience with Strong controls and compliance, SOX and regulatory reporting controls, audit readiness and governance standards
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Preferred:
• Experience in driving continuous service improvement initiatives
• Experience with controls automation initiatives (reducing manual effort, improving reliability), SQL query development for data analysis, troubleshooting, validation, and reporting
• Experience with Microsoft Office 365 (O365) for reporting, collaboration, and documentation
• Ensuring high system availability and operational stability
• Exposure to process optimization and operational governance
• Experience in Autosys/Procmon job scheduler
Company:
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. Founded in 1981, the company is headquartered in Bangalore, IND, with a team of 10001+ employees. The company is currently Late Stage.