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Executive Production Support Engineer Jobs (NOW HIRING)

MQ Referrals Only

Production Support Engineer II

$43 - $56/hr

As Marqeta's Production Support Engineer II , you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the ...

Galaxy

Senior Production Support Engineer

New York, NY · On-site

Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional ... Who You Are: We're seeking a Senior Production Support Engineer, ideally with experience in the ...

Cognizant

Server Production Support Engineer

Louisville, KY · On-site

$40.25 - $52.50/hr

Cognizant is seeking a Production Support Engineer for a full-time onsite opportunity in Louisville, KY. The role involves monitoring and detecting issues in real-time, managing incident escalations ...

New

Tiger Analytics Inc.

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Cognizant

Server Production Support Engineer

Louisville, KY · On-site

$40.25 - $52.50/hr

Cognizant is seeking a Production Support Engineer for a full-time onsite opportunity in Louisville, KY. The role involves monitoring and supporting server operations, managing incidents, and ...

New

Tiger Analytics Inc.

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Truist

Production Support Engineer III

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Collaborate with cross-functional teams in resolving recurring production support issues and optimizing workflows. * Actively mentor junior support engineers, fostering technical growth within the ...

New

Galaxy

Senior Production Support Engineer

New York, NY · On-site +1

Who You Are: We're seeking a Senior Production Support Engineer, ideally with experience in the financial services or cryptocurrency industry, to join our dynamic team supporting and owning mission ...

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Executive Production Support Engineer information

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How much do executive production support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for executive production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Production Support Engineer jobs? The most popular types of Production Support Engineer jobs are:
Executive Production Support Engineer jobs near you
Infographic showing various Executive Production Support Engineer job openings in the United States as of May 2026, with employment types broken down into 12% As Needed, 77% Full Time, 4% Part Time, 4% Contract, and 3% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $99,782 per year, or $48 per hour.

Production Support Engineer II

MQ Referrals Only

Remote

$43 - $56/hr

Full-time

Medical, Retirement

Posted 23 days ago

Job description

As Marqeta's Production Support Engineer II, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems. In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes.
Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilize our offerings. As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes. At Marqeta, we value the essential role our Production Support Engineers play in our service delivery chain and look forward to welcoming you to our team.
We work Flexible First. This role can be performed remotely in the United States, only in Pacific Time-zone.
The Impact You'll Have
  • Become a Marqeta product expert
  • Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
  • Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
  • Work cross-functionally to resolve issues and provide customer care
  • Provide on-call support for rotations and escalations
  • Assist in monitoring production transaction volume, functionality, capacity, and performance
  • Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning
  • Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements
  • Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve

Who You Are
  • 3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers
  • Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders
  • Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision
  • Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc)
  • Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
  • Comfortable working within a Linux environment
  • Intermediate SQL knowledge (relational database experience preferred)
  • Scriptwriting - Python, Ruby, Shell, etc
  • Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamics, Sumo Logic, Grafana, Datadog, and New Relic

Nice-To-Haves
  • Experience in payments and/or accounting systems.
  • Experience working at a high-growth company.

Your Manager
  • David Foo

Recruiter For This Role
  • Prashant S

Typical Process
  • Application Submission
  • Recruiter phone call
  • Hiring manager video call
  • Virtual "Onsite" consisting of 4-5, 45 min calls
  • Offer!

Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
  • National: A baseline tier that applies to most of the geographic territory of the United States.
  • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
  • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range in USD for this position is:
  • National: 72,000 - 90,000
  • Premium: 77,900 - 97,400
  • Premium Plus: 84,700 - 105,900

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
  • Multiple health insurance options
  • Flexible time off - take what you need
  • Retirement savings program with company contribution and after tax contributions
  • Equity in a publicly-traded company and an Employee Stock Purchase Program
  • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
  • Free therapy sessions, financial and professional coaching, and legal advice
  • Monthly stipend to support our remote work model
  • Annual "development dollars" to support our people growth and development
  • Through Flex First, the freedom to live and work wherever you and your family thrive

Apply