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Executive Fedex Customer Service Representative Jobs

PostNet

Retail Customer Service Representative

Leland, NC · On-site

$13.50/hr

Training & development Retail Customer Service Representative - Benefit and Perks * Competitive ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

ST. JOSAPHAT PARISH

Customer Service Rep

Dallas, TX

$15.75 - $21.50/hr

... account executive, sales account manager, marketing account manager, marketing account ... customer service representative, customer service and sales, customer service associate, chicago ...

PostNet

Retail Customer Service Representative

Houston, TX · On-site

$14 - $15.25/hr

Retail Customer Service Representative - Benefit and Perks * Competitive Compensation * Flexible ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

Bing Recruitment

CSR

Patchogue, NY · Hybrid

$65K - $90K/yr

Customer Service Representative (CSR) - Insurance Location: Patchogue, NY (On-site preferred ... Executives. Qualifications & Skills: · Experience: 1-3 years of administrative or customer service ...

LHH US

Customer Service Representative

Newport News, VA · Hybrid

$20 - $20.85/hr

The Customer Service Representative will work closely with distribution centers, vendors, carriers ... Familiarity with shipping and tracking systems such as UPS or FedEx. * Experience with order entry ...

Posted today

Wineshipping.com, LLC

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

JOB TITLE: Customer Service Representative Wineshipping is a tech-enabled third-party logistics ... Proficiency with UPS, FedEx and GLS systems. * Able to work early evening hours during some seasons.

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Executive Fedex Customer Service Representative information

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How much do executive fedex customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for executive fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Executive FedEx Customer Service Representative?

Executive FedEx Customer Service Representatives are specialized customer service professionals who handle high-level or complex inquiries, concerns, and issues for FedEx's important clients, such as corporate accounts or VIP customers. They are responsible for providing personalized support, resolving escalated problems, and ensuring customer satisfaction with FedEx's shipping and logistics services. These representatives often coordinate with various internal departments to deliver tailored solutions and maintain strong business relationships with key clients.

What are the key skills and qualifications needed to thrive as an Executive FedEx Customer Service Representative?

To thrive as an Executive FedEx Customer Service Representative, you need excellent problem-solving skills, in-depth knowledge of shipping logistics, and prior customer service experience, often supported by at least a high school diploma or equivalent. Familiarity with FedEx's customer management software, package tracking systems, and CRM platforms is typically required. Exceptional communication, conflict resolution, and multitasking abilities help individuals excel in high-pressure situations. These skills ensure timely, accurate support that strengthens client relationships and upholds the company's reputation.

How does an Executive FedEx Customer Service Representative handle escalated customer issues differently from standard support roles?

As an Executive Fedex Customer Service Representative, you are responsible for managing complex or high-priority customer concerns that have been escalated from standard support channels. This role typically involves in-depth problem-solving, direct communication with business clients, and close collaboration with operations, logistics, and account management teams to ensure swift resolutions. You may also be expected to provide tailored solutions and follow up proactively to guarantee customer satisfaction. Strong analytical skills, professionalism, and the ability to remain composed during challenging situations are essential for success.

What is the difference between Executive Fedex Customer Service Representative vs Fedex Customer Service Representative?

AspectExecutive Fedex Customer Service RepresentativeFedex Customer Service Representative
CredentialsHigh school diploma, customer service experience, possibly advanced communication skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, handling high-value clients, more complex inquiriesCall centers or retail locations, general customer inquiries
Employer & Industry UsageFedex logistics and courier services, often in corporate or premium service rolesFedex logistics and courier services, entry to mid-level customer support

The Executive Fedex Customer Service Representative typically handles more complex, high-value customer issues and may require advanced communication skills. In contrast, the Fedex Customer Service Representative manages general customer inquiries. Both roles are essential in the Fedex industry but differ mainly in complexity and customer interaction level.

What cities are hiring for Executive Fedex Customer Service Representative jobs?

Cities with the most Executive Fedex Customer Service Representative job openings:

What are the most commonly searched types of Fedex Customer Service Representative jobs?

The most popular types of Fedex Customer Service Representative jobs are:

What states have the most Executive Fedex Customer Service Representative jobs?

States with the most job openings for Executive Fedex Customer Service Representative jobs include:

Executive Fedex Customer Service Representative jobs near you

Retail Customer Service Representative

PostNet

Leland, NC • On-site

$13.50/hr

Full-time

Re-posted 4 days ago

PostNet rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Company parties
  • Flexible schedule
  • Training & development

Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned.
The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred

Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone
  • Processes customer sales through the point-of-sale system
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • Must perform all duties in a safe and efficient manner

Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today!
Compensation: $13.50 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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