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Executive Director Of Operations Jobs in Raleigh, NC

Allied Universal

Director of Operations

Raleigh, NC · On-site

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

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Restaurant Director of Operations

Raleigh, NC · On-site

$110K - $140K/yr

Director of Company Restaurant Operations Take the next step in your career. We are a local fast casual chain based in Raleigh , NC. We want a proven leader with experience in change management to ...

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Executive Director Of Operations information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do executive director of operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for executive director of operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

Is an executive director of operations a high position?

An executive director of operations is a senior leadership role responsible for overseeing daily business functions and strategic planning within an organization. It is considered a high-level position that often reports to the CEO or board of directors and requires strong management skills and industry experience.

What are the key skills and qualifications needed to thrive as an executive director of operations, and why are they important?

To thrive as an Executive Director of Operations, you need extensive experience in operations management, strategic planning, leadership, and a relevant degree such as an MBA or equivalent. Familiarity with enterprise resource planning (ERP) systems, data analytics tools, and process optimization methodologies like Lean or Six Sigma is typically required. Exceptional communication, decision-making, and team leadership skills distinguish top performers in this role. These competencies are crucial for driving organizational efficiency, ensuring alignment with business objectives, and fostering effective cross-functional collaboration.

What does an executive director of operations do?

An executive director of operations oversees an organization's daily activities, manages staff, develops policies, and ensures strategic goals are met. They often coordinate between departments, analyze performance metrics, and implement process improvements to enhance efficiency and effectiveness.

What are some common challenges faced by an executive director of operations, and how can they be addressed?

Executive Directors of Operations often face challenges related to balancing strategic oversight with day-to-day management, navigating organizational change, and aligning cross-functional teams. Success in this role requires strong leadership, clear communication, and the ability to prioritize effectively under pressure. Building trust with department heads and fostering a culture of transparency can help address operational bottlenecks and drive continuous improvement across the organization.

What is the difference between Executive Director Of Operations vs Operations Manager?

AspectExecutive Director Of OperationsOperations Manager
CredentialsBachelor's degree often required; advanced degrees preferredBachelor's degree typically required; certifications like PMP beneficial
Work EnvironmentStrategic leadership at organizational level, executive meetingsOversees daily operations, manages teams, reports to executives
Industry UsageCommon in nonprofits, large corporations, healthcareFound across industries, including manufacturing, retail, services

The Executive Director Of Operations focuses on high-level strategic planning and organizational leadership, while the Operations Manager handles daily operational activities. Both roles require leadership skills and industry knowledge, but the Executive Director Of Operations operates at a higher strategic level, often with broader organizational responsibilities.

What job categories do people searching Executive Director Of Operations jobs in Raleigh, NC look for? The top searched job categories for Executive Director Of Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Executive Director Of Operations jobs? Cities near Raleigh, NC with the most Executive Director Of Operations job openings:
Executive Director Of Operations jobs near you
Infographic showing various Executive Director Of Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,668 per year, or $50.3 per hour.

DIRECTOR OF OPERATIONS

Aqua Tech Pool Management

Raleigh, NC • On-site

$60K - $70K/yr

Full-time

Re-posted 29 days ago

Job description

Position: Director of Operations
Location: Charlotte or Raleigh, NC
Department: Operations
Status: Full-Time

Position Overview

The Director of Operations is an operational leader for AquaTech Pool Management across their market (Charlotte or Triangle). This role owns the operations within the market — account management, service delivery, team leadership, and financial performance.

This leader will oversee field teams while ensuring exceptional service execution across all accounts. They will also be responsible for driving growth in the region—expanding relationships with HOAs, property managers, and country clubs, while supporting new business development efforts.

This role requires a strong operator who can balance high-level strategy with hands-on leadership—someone who can build teams, strengthen client partnerships, and scale operations in a fast-growing, service-driven business.

Key Responsibilities

Market & Operations Leadership

  • Own operations across the market, ensuring consistent execution of AquaTech’s standards in safety, service, and operational excellence.
  • Lead and develop team, service technicians, and seasonal teams across the region.
  • Ensure service routes, staffing plans, and facility operations are executed efficiently and at a high level.
  • Step into the field when needed to support teams, resolve issues, and maintain service continuity.

Client Relationships & Account Management

  • Serve as the customer point of contact for clients, including HOAs, community managers, and country club leadership.
  • Build strong, trust-based relationships and position AquaTech as a long-term partner.
  • Proactively address client needs, resolve escalations, and ensure high satisfaction and retention.
  • Lead client meetings, site walks, and performance reviews.

Growth & Market Expansion

  • Drive growth across the market through new contract acquisition and expansion of existing accounts.
  • Partner with business development on proposals, walkthroughs, and closing new opportunities.
  • Identify and execute opportunities for repair, renovation, and additional service offerings.
  • Build and maintain a strong network within the local community and industry.

People Leadership & Culture

  • Recruit, hire, and develop high-performing team members across the market.
  • Coach team members to deliver exceptional service and uphold company values.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure teams are trained in safety, customer service, and operational best practices.

Financial Performance & Accountability

  • Own P&L performance for the division, including revenue growth, labor management, and profitability.
  • Monitor key performance indicators such as service quality, labor utilization, and client retention.
  • Partner with leadership on budgeting, forecasting, and pricing strategies.
  • Identify inefficiencies and implement improvements to drive margin expansion.

Systems, Process & Execution

  • Implement and maintain scalable operational systems and processes across the market.
  • Leverage tools (work order systems, reporting platforms) to ensure visibility and accountability.
  • Standardize best practices while adapting to the unique needs of each facility.
  • Lead continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

Required

  • 3–5+ years of experience in operations & account leadership within a service-based or field service organization.
  • Proven experience managing teams and operations across multiple locations or accounts.
  • Strong client-facing experience with the ability to build and maintain relationships.
  • Demonstrated ability to drive operational performance and accountability.
  • High ownership mentality with a willingness to be hands-on when needed.
  • Strong financial acumen and experience managing budgets or P&L.

Preferred

  • Experience in pool management, facilities management, property management, or hospitality.
  • Familiarity with seasonal staffing models and service route operations.
  • Experience in the market (Charlotte or Triangle) or strong local network.
  • CPO certification (or willingness to obtain).

What Success Looks Like

  • High client satisfaction and retention across the market.
  • Strong operational execution with consistent, high-quality service delivery.
  • Growth in revenue through new contracts and expanded services.
  • High-performing teams that reflect AquaTech’s culture and standards.
  • Improved margins through disciplined operational management.

About AquaTech Pool Management

AquaTech is the Carolinas’ leader in commercial pool management, repairs, and renovation services. We serve HOAs, country clubs, and communities with a focus on safety, service, and operational excellence.

Our mission: Developing peace of mind by providing professional service, developing tomorrow’s leaders, and creating lasting memories—one pool at a time.