ZipRecruiter

Log In

1

Executive Customer Service Jobs in Puerto Rico (NOW HIRING)

Abbott

Technical Service Specialist

Arecibo, PR · On-site

$45K - $89K/yr

... executives, and scientists. The Opportunity This position is based in Arecibo, Puerto Rico. As a ... JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Puerto Rico ...

Loomis

Despachador Armado

San Juan, PR · On-site

$13.50/hr

In fact, many of our company's managers, vice presidents, and corporate executives started out in ... Service Orders de FLM en SOFI. • Llevar a cabo otras tareas esenciales según sean asignadas. 2 ...

Loomis

Conductor/Mensajero Armado

San Juan, PR · On-site

$12/hr

In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have ...

TPIS

Workforce Management Director

San Juan, PR · On-site

$70 - $80/hr

... service delivery platforms. * Align the unit's strategies with organizational goals, customer experience expectations, and applicable regulatory requirements. * Provide executive leadership with ...

Residence Inn Isla Verde

Guest Service Agent

Carolina, PR · On-site

$10 - $12.75/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work ...

Liberty Latin America Communications, Inc.

PR · On-site

Assess costumer needs and suggests/promotes alternative products or services for customer happiness ... Route qualified opportunities to the appropriate sales executives for further development and ...

Fulcro Insurance

Human Resources Director

San Juan, PR · On-site

This role serves as a strategic partner to the executive team, driving initiatives that strengthen ... Culture and Engagement - Promote a culture centered on innovation, ethics, customer service, and ...

previous page

Showing results 41-60

All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Puerto Rico

Executive Customer Service information

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Puerto Rico?

The most popular types of Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Executive Customer Service jobs?

Cities in Puerto Rico with the most Executive Customer Service job openings:

Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Technical Service Specialist

Abbott

Arecibo, PR • On-site

$45K - $89K/yr

Full-time

Medical, Life, Retirement

Re-posted 11 days ago

Key responsibilities

  • Provide independent clinical and technical support to physicians, healthcare professionals, patients, and field staff via phone and email.

  • Document all contacts and interactions using an approved tracking system, including Field Contact Reports.

  • Observe device implant and follow-up procedures under the guidance of a mentor.

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

170th of 545 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:Job DescriptionTechnical Service Specialist, this position is for the medical devices, Cardiac Rhythm Management division, based in Arecibo, Puerto Rico.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity This position is based in Arecibo, Puerto Rico. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.The position is on-site in Arecibo, with a schedule of 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m, Monday to Friday.As the Technical Service Specialist provides independent clinical and technical support in response to inquiries from physicians, health careprofessionals, patients, and field staff using professional knowledge and judgment. Assure timely response and closed loopfollow-up to clinicians, patients and company representatives by phone and/or email.What You'll Do
Field questions and documents all contacts via an approved tracking system per department SOP/DWIs, including FieldContact Reports
Acquires the necessary CRM training and experience to function as a Tech Service Specialist. Experience is gained throughreading, attending courses/classes, and shadowing other Technical Service agents.
Remains current on developments in the field(s) of expertise, applicable regulatory requirements, and restrictions, andknowledge of the company's products, markets, policies, and objectives, as well as industry trends.
Under the direction of a mentor, observes device implant and follow-up procedures.
Works additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.
Required Qualifications
  • Bachelor's Degree ( 16 years) preferably Electronic/Biomedical/Biology/Engineering or related field.
  • Minimum of 1 year of experience supporting highly technical medical devices in an office-based environment through phone, email, and text communication, with proven ability to assess, troubleshoot, and provide effective solutions.
  • Excellent written and verbal communication skills, paired with strong interpersonal and organizational abilities, as well as proven technical troubleshooting skills and foundational knowledge of electronics.
  • Language Proficiency English Expert Spanish Expert.
Apply NowFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$45,000.00 - $89,800.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer ServiceDIVISION:CRM Cardiac Rhythm ManagementLOCATION:Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5ADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

What Abbott employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply