ZipRecruiter

Log In

1

Executive Customer Service Jobs in Puerto Rico (NOW HIRING)

Marriott

Executive Sous Chef

San Juan, PR · On-site

$63K - $80K/yr

Ensuring Exceptional Customer Service Provides and supports service behaviors that are above and ... Additional Responsibilities Provides information to executive teams, managers and supervisors, co ...

Marriott International

Executive Sous Chef

San Juan, PR · On-site

$63K - $80K/yr

Ensuring Exceptional Customer Service • Provides and supports service behaviors that are above ... Additional Responsibilities • Provides information to executive teams, managers and supervisors ...

FedEx

Intl Acct Exec IV/PR

Carolina, PR · On-site

To Provide Current And Potential Fedex Customers With The Ability To Compete And Grow In The ... Services To Become Time Based Competitors. To Demonstrate Conclusively That Fedex Is The ...

Marriott

PR · On-site

$63K - $80K/yr

Ensuring Exceptional Customer Service Provides and supports service behaviors that are above and ... Additional Responsibilities Provides information to executive teams, managers and supervisors, co ...

Liberty Latin America Communications, Inc.

PR

As the Wholesale Account Executive, you will be responsible for developing and maintaining ... Observe/participate in communicating products, services and migrations that can benefit customer ...

Weil Group, Inc

IT Director

Hatillo, PR · On-site

$120 - $150/hr

Ensure seamless integration across Sales, Customer Service, Production, Supply Chain, Finance, and Executive Management. * Lead ERP upgrades, enhancements, and system modernization initiatives.

Liberty Latin America Communications, Inc.

PR

As a B2B Acquisition Sales Executive, you will be responsible for specializing in wireline and ... The primary role is driving new customer acquisition, implementing strategic account plans, and ...

Liberty Latin America Communications, Inc.

PR · On-site

As a B2B Major Account Sales Executive you will be responsible for broadband products selling ... customer happiness by maintaining rapport with current accounts; evaluating service level ...

Weil Group, Inc.

IT Director

Hatillo, PR · On-site

... customer service. • Establish project governance, prioritization frameworks, budgets, resource allocation, and executive reporting. • Present technology strategies, project status, risk ...

Liberty Latin America Communications, Inc.

PR · On-site

As a B2B Major Account Sales Executive you will be responsible for broadband products selling ... customer happiness by maintaining rapport with current accounts; evaluating service level ...

Loomis Armored US, LLC

Despachador Armado

San Juan, PR · On-site

In fact, many of our company's managers, vice presidents, and corporate executives started out in ... Realizar funciones relacionadas al OUTBOUND / INBOUND / Ingreso de Service Orders de FLM en SOFI.

Abbott

Technical Service Specialist

Arecibo, PR · On-site

$45K - $89K/yr

... executives, and scientists. The Opportunity This position is based in Arecibo, Puerto Rico. As a ... JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Puerto Rico ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Puerto Rico

Executive Customer Service information

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Puerto Rico?

The most popular types of Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Executive Customer Service jobs?

Cities in Puerto Rico with the most Executive Customer Service job openings:

Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Wholesale Account Executive

Liberty Latin America

Guaynabo, PR • On-site

$80 - $120/hr

Other

Posted 5 days ago

Job description

What's the role?

As the Wholesale Account Executive, you will be responsible for developing and maintaining relationships with wholesale partners, driving sales of our Mobility services, Internet of Things (IoT) solutions, and wireline solutions.

How can you add value?

  • Develop and complete strategic sales plans to achieve and exceed assigned quotas.
  • Primarily on customer premises, build existing/new sales for delivery of solutions meeting a wide variety of customer needs for Liberty products/services/systems/solutions.
  • Build/maintain network of colleagues/customers to share information and acquire prospects.
  • May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing, installation, customer issues).
  • Take initiative/accountability for producing desired results. Establish/maintain productive long-term networks.
  • Observe/participate in communicating products, services and migrations that can benefit customer needs.
  • Demonstrate solid understanding of the entire product/service line in the organization.
  • Partner with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
  • Develop responses to Request for Proposals.
  • Identify key trends/customer needs, demonstrate industry knowledge/applications, apply consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
  • Own account relationship and responsible for meeting revenue objectives. Demonstrate dynamic record of sales achievement.
  • May aid in devising direct sales plans/strategies.
  • May develop critical initiatives to grow/retain the revenue stream of assigned moderately complex accounts/projects.
  • Duties directly related to making sales includes: Meeting with customers engaged in sales activities at the customers' site, presenting with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc., traveling to and from the customers' premises, preparing proposals, presentations, or bids, developing strategic plans related to the customer and the proposed solution/sale, including design and engineering, and researching customer business and industry to identify new sales opportunities.
  • Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America’s policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
  • Other functions may be assigned.

What do you need?

Education and/or Experience:

Bachelor’s Degree in Business Administration or Marketing preferred.

Requires 3-5 years’ direct sales experience.

Knowledge in Telecommunications preferred.

Other Qualifications:
  • Fully Bilingual (English and Spanish), written and spoken.
  • Knowledge of Ethernet, Internet and Broadband services, products and applications.
  • Understanding and experience in Client Relationships and Customer Focus.
  • High self-Motivation for Sales and outstanding Closing Skills.
  • Able to strive on a Multi-Tasking and Negotiation environment.
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Good skills of negotiation and persuasion.
  • Outstanding presentation abilities.
  • Computer-literate (Microsoft Office)
  • Driver license valid and in force, and satisfactory driver record.
  • Owns and drive motor vehicle that follows state laws and traffic regulations.
  • Good communication and interpersonal skills.
#J-18808-Ljbffr

Apply