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Executive Customer Service Jobs in Indiana (NOW HIRING)

T&B Tube

Customer Service Representative

Gary, IN

$14.50 - $19.75/hr

Holiday Pay - Includes a Floating Holiday With direction, the Customer Service Representative ... Effectively communicate with Account Executives, Inside Sales Representatives, customers and ...

CRG

Customer Service Representative II

Indianapolis, IN

$18 - $18.50/hr

Customer Service Representative II Location: Indianapolis, Indiana 46226 Shift Details: 11am - 7pm ... provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource ...

KOHLS

Full-Time Customer Service Supervisor

Brownsburg, IN · On-site

$17.25 - $22/hr

Demonstrating and coaching a customer service mindset, including customer service philosophies ... executive as leader on duty * Use key performance indicators (KPIs) to make informed business ...

Riverside Payments

Be Seen First

Customer Service Sales Associate

Fort Wayne, IN · On-site

$75K - $95K/yr

We're changing our community and want you to be a part of our Customer Service & Sales Associate ... We're changing our community and want you to be a part of our Account Executive team. We'll set you ...

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All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Indiana

Executive Customer Service information

See Indiana salary details

$16

$29

$39

How much do executive customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for executive customer service in Indiana is $29.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $37.07 per hour, depending on experience, location, and employer.

How does an Executive Customer Service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What is the work of a customer service executive?

A customer service executive is responsible for assisting customers with inquiries, resolving complaints, and providing information about products or services. They communicate via phone, email, or chat, often using customer relationship management (CRM) tools, and require good communication and problem-solving skills. Their goal is to ensure customer satisfaction and maintain positive relationships with clients.

What are the key skills and qualifications needed to thrive as an Executive Customer Service professional, and why are they important?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

What jobs pay 4000 a week without a degree?

Executive customer service roles typically do not pay $4,000 a week without significant experience or advanced skills. High-paying jobs in sales, real estate, or certain freelance consulting positions can reach that level, often requiring strong communication skills, industry knowledge, and a proven track record rather than formal degrees.

What is Executive Customer Service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What's a good job for overthinkers?

An executive customer service role can suit overthinkers because it involves problem-solving, communication, and attention to detail. These jobs often require critical thinking and patience, making them suitable for individuals who analyze situations carefully. Strong interpersonal skills and familiarity with customer management tools are beneficial in this field.
What are the most commonly searched types of Customer Service jobs in Indiana? The most popular types of Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Executive Customer Service jobs? Cities in Indiana with the most Executive Customer Service job openings:
Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,665 per year, or $29.2 per hour.
Customer Service Representative

Customer Service Representative

T&B Tube

Gary, IN

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

T amp;B Tube, Inc., a division of American Consolidated Industries, specializes in manufacturing cut to length steel tube for a variety of applications and customers that include point of purchase displays, outdoor products, tube fabricators, and various other OEMs. Our four tube mills, four high speed recut machines, and precision tube laser enable us to deliver steel tube quickly and reliably.
Applicants are also asked to complete a couple of assessments using the following link;
https://www.ondemandassessment.com/o/JB-9IYBDXG6O/landing?u=183665
JOIN OUR TEAM TODAY!
We offer a competitive benefit package and the opportunity to work in a drug-free and safe work environment.
Benefits include:
  • 401(k) with Company Match
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Accident, Hospital Indemnity, amp; Critical Illness
  • 50k Company paid Life AD amp;D Insurance
  • Life insurance
  • Disability Insurance
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • Referral bonus Program - up to $1000
  • Steel Toe Subsidy
  • Prescription Safety Glasses Allowance
  • Vacation amp; Personal Time Off
  • Holiday Pay – Includes a Floating Holiday
With direction, the Customer Service Representative serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. Other responsibilities include responding to inquiries about products and services from customers, Account Executives, Inside Sales Representatives and other sources as situations arise. The incumbent will have direct responsibility for several accounts within the company.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
  • Embraces the 1 T.E.A.M culture.
  • Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
  • Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
  • Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
  • Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
  • Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
  • Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
  • Manage customer requirements using PRP system for PO blanket release driven accounts.
  • Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
  • Responsible for generation and distribution of reports
  • Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
  • Manage and complete new quotes and re-quotes as requested from Account Executive.
  • Other responsibilities and duties as assigned.

Knowledge, Skills, and Abilities
  • Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
  • Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
  • Ability to develop and/or create new relationships, continued ability to communicate understanding and empathy during difficult situations as they arise.
  • Strong organization, planning, and multi-tasking, time management and prioritizing skills.
  • Willingness to learn and ask questions as needed.

Education Requirements
  • High School Diploma or GED required
  • Associates or bachelor’s degree in related field, preferred.
  • One to three years of previous customer service experience
  • Related industry knowledge, a plus.

Physical Demands and Work Environment
  • The noise level in the work environment is usually low to moderate.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Note
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable

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