Executive Call Center Manager Jobs in Springfield, IL

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Position Overview: The Illinois Department of Transportation is seeking to hire an Executive Secretary I. The successful candidate will perform responsible secretarial and administrative duties functioning independently within the framework of organizational policies and exercising initiative and independent judgment on the promulgation and interpretation of the bureau policies and programs. This position performs a variety of complex clerical and technical functions.

Essential Functions: As secretary to the Land Acquisition Engineer, performs duties such as keyboarding correspondence and annual reports on Land Acquisition activities including project status. Serves as receptionist for the Section; receives visitors and directs them appropriately. Consults and advises the Land Acquisition Engineer on departmental methods, procedures and interpretations of departmental policies and programs. Performs support functions for section staff. Arranges travel and appointments, including hotel reservations for section for seminars and meetings. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications: Requires knowledge, skill and mental development equivalent to the completion of two years secretarial/business college and one-year secretarial experience, or completion of high school and three years secretarial experience. Requires ability to keyboard accurately at 55 wpm. Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications: Prefers knowledge of word processing software (Microsoft Word, Excel, Access, PowerPoint, and Outlook) and IBM Mainframe Emulation. Prefers working knowledge of office practices, procedures, business, English and spelling Prefers ability to maintain clerical records and prepare reports for such records Prefers ability to follow oral and written directions.

Conditions of Employment: Requires successful completion of a background investigation. Requires the ability to work occasional overtime.

About the Agency: The IDOT team works diligently to provide safe, cost-effective transportation for Illinois in ways that enhance quality of life, promote economic prosperity and protect our environment. We are problem solvers and leaders, constantly searching for innovations and improvements in support of our commitment to providing the best multimodal transportation system for Illinois. Our team fosters a culture of inclusivity. We value diversity and hold ourselves to the highest ethical standards as we work together for a common purpose. Team members frequently collaborate with colleagues and others outside the department to best meet customer needs. The department offers extensive training and career advancement opportunities. Employees also receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules in several program areas (flexible time, hybrid scheduling) Health, Life, Vision, and Dental Insurance Pension Plan (12) Weeks paid Maternity/Paternity Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually Employees earn (3) paid Personal Days annually (13-14) paid holidays annually (based on start date) Tuition Reimbursement Employee Assistance Program and/or mental health resources.

Work Hours: 8:00 AM - 4:30 PM Monday - Friday

Work Location: 3215 Executive Park Dr, Springfield, Illinois, 62703

Work Office: Office of Highways and Intermodal Project Implementation, Region 4/District 6/Program Development

Agency Contact: DOT.CONTACTHR@ILLINOIS.GOV

Posting Group: Transportation; Office & Administrative Support