Executive Assistant Operations Manager Jobs in Normal, IL

Bloomington, Illinois - Bloomington, IL 61704

Salary Range $75,000.00 - $95,000.00 Salary/year Position Type Full Time

This role offers a hybrid work arrangement, with a combination of in-office and remote work.

Under the leadership of the manager of operations and administration, the executive assistant provides high-level administrative support to executives, optimizing their time, enhancing productivity and ensuring operational efficiency across the firm. This position handles a variety of office and administrative tasks focusing on organization, workflow management and firmwide coordination to support principals and enhance firm operations.

The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to accomplish each essential function satisfactorily.

• Provide high-level administrative support and assistance to principals and other stakeholders, managing tasks with increasing independence and ownership
• Build a strong partnership with principals by aligning daily operations with their priorities
• Identify and improve processes, managing projects, information and resources with minimal oversight
• Lead calendar management for principals, prioritizing time-sensitive tasks and overseeing meeting logistics and follow-up actions
• Research and prepare client-facing materials, reports and logistics
• Cultivate relationships across departments, ensuring smooth communication and a positive organizational culture
• Use discretion, judgment and knowledge to facilitate principals' activities and maintain confidentiality; apply administrative best practices with thoroughness and emotional intelligence
• Deliver principal-ready materials with a focus on quality, polish and firm alignment; proficient in key firm tools, reports, software and processes
• Assist with event planning and coordination, including setup/teardown and vendor and office maintenance as needed
• Contribute consistently to administrative continuity efforts (training manuals, SOPs, documentation)
• Build cross-department rapport, uplift team morale and model professionalism
• Understand Pinnacle reports including SAOs (Statements of Actuarial Opinion), engagement letters, etc., office technology and procedures, including front-end and progressing to back-end Style Guide processes as needed
• Obtain notary commission within two months of employment and may need to initiate e-notary authorizations within six months of employment
• Be on the main phone line call queue, managing phone and visitor interactions. Ensure effective communication, directing calls and visitors to the appropriate departments or individuals while maintaining professionalism
• Independently manage travel arrangements, including logistics and itineraries
• Model administrative best practices, mentor junior staff as needed and support team development
• Enter time and expenses accurately; handle confidential information; file projects and materials per firm-specific guidelines; maintain regular, predictable and punctual attendance

• High organizational and prioritization skills; ability to manage multiple recurring projects
• Exceptional attention to detail. Ensure completeness and accuracy across projects and teams.
• Excellent verbal and written communication skills. Ability to manage competing priorities and projects seamlessly.
• Ability to work independently and as part of a team, demonstrating professionalism in all interactions; ability to work effectively with multiple individuals to support simultaneous projects
• Skilled in Adobe Acrobat Pro, AI tools and Microsoft Office (Word, Excel, PowerPoint, Teams) with a preference for high proficiency in these tools
• Strong in report creation, template development and process improvement; able to lead small projects and mentor junior staff

• High school diploma required; Associate's or Bachelor's degree from an accredited college or university preferred; relevant professional experience may be considered as a substitute
• Minimum of six years of experience in an executive administrative role, with demonstrated experience supporting C-suite or senior-level principals

The base salary range for this position is $75,000 to $95,000. This position is also eligible for an annual performance bonus. The salary for this position is based on multiple factors, including but not limited to, the candidate's experience, education and skills.

Pinnacle provides a comprehensive benefit package including 401k with company match and profit sharing; exceptional medical, dental and vision insurance; paid vacation, sick time, parental leave, holidays, summer days and community service time; life insurance, disability insurance and wellness benefits.