Executive Arabic Assistant Jobs (NOW HIRING)

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Patient Customer Service

  • Serves as the designated representative for patients to coordinate their care in an assigned international market

  • Provides highest level customer service to all healthcare providers and government referral entities; MGB clinical and administrative departments; and patients and their families

  • Oversees all scheduling and logistical matters for international patients traveling to Mass General Brigham entities for clinical care

  • Acquires and maintains comprehensive knowledge of services provided by Mass General Brigham affiliated hospitals

  • Executes high-level requests which may require some flexibility to usual operational procedures with the highest degree of professionalism and judgment

  • Develops and maintains strong relationships with Mass General Brigham professionals, ancillary services, and affiliated hospitals to expedite coordinated care for patients and clients

  • Manages international patient's care coordination by planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures

  • Manages letters of guarantee from embassies or insurance companies

  • Keeps in close coordination with patients and physicians of any issues that arise, including cancellation or rescheduling of services

• Technology

  • Documents all communication in Customer Relationship Management (CRM) database and other internal systems; provides periodic data reporting

  • Maintains up to date knowledge of Mass General Brigham's advances in technology and innovation

  • Tracks patient and referring entity preferences and metrics

  • Is or becomes an expert in electronic medical record and CRM systems relating to operational processes for current and prospective patients

• Seeks and promotes MGB alignment for all international activity related projects

• All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

• People: Focus on serving the community through collaboration and respect

• Self- Management: Accountability, professionalism and commitment to growth and development

• Organization: A commitment to quality, service, and exceptional performance

• Other duties as assigned

SKILLS & COMPETENCIES REQUIRED:

• Capable of providing outstanding customer service

• Superior interpersonal skills to interact effectively with all levels of staff, patients, families, and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach

• Ability to work independently, as well as a member of a multidisciplinary team

• Experience coordinating multiple patient care activities at the same time in a matrix organization

• Demonstrated ability to effectively work with individuals at all levels of the organization, including clinicians and leadership, is strongly encouraged

• Knowledge of EPIC and Salesforce preferred

• Problem solving & facilitation:

  • Ability to think and address urgent patient and provider scheduling demands

  • Ability to take initiative and proactively identify problems and propose solutions

  • Exceptional organizational skills- ability to organize time and priorities effectively, asking for direction when appropriate

  • Flexibility to handle multiple tasks and deadline pressures

  • Ability to make decisions quickly and independently; must also understand when to escalate issues

  • Effective analytical skills; strong attention to detail

  • Ability to work well under pressure, to handle sensitive information, and to address multicultural matters

• Excellent verbal and written communications skills

• Proficiency in medical terminology, office automation and hospital registration

• Proficiency in third party reimbursement, billing and collection processes required

• Team player - works well with others

• Ability to relate to patients from varied countries and backgrounds and to respond to their needs, showing much cultural awareness and sensitivity

• Ability to manage a large and varied workload

• Strong computer skills required