Excis Compliance Jobs (NOW HIRING)

Join Excis - A Global Leader in IT Support & Infrastructure Services!<\/b>
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At Excis, we deliver world\-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries<\/b>, 6,000+ engineers<\/b>, and 200+ enterprise clients<\/b>, we are committed to innovation, collaboration, and exceptional customer service.
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We're looking for a Field Service Engineer (Desktop Support)<\/b> to join our team in Barcelona, Spain<\/b>. If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast\-paced enterprise environment, we'd love to hear from you!
<\/p>Why Join Excis?
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• Operations in 190+ countries<\/b>
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• 6,000+ IT Engineers<\/b> worldwide
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• Trusted by 200+ Enterprise Clients<\/b>
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• Career growth in a global IT organization
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• Collaborative and supportive work environment
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  Requirements<\/h3>Key Responsibilities
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  • Deliver high\-quality onsite and remote IT support for end users across assigned locations.
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  • Provide first\-line helpdesk and desktop support for hardware, software, and network\-related issues.
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  • Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.
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  • Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.
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  • Manage user administration activities including Active Directory account management and access support.
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  • Support and maintain local IT infrastructure, including: \n
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    • Windows workstations
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    • Servers
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    • Printers
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    • LAN\/WAN connectivity
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    • Basic network components
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    • Support mobile devices running iOS and Android.
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    • Conduct regular meeting room and AV equipment health checks to ensure operational readiness.
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    • Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.
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    • Act as the primary Point of Contact (POC) for local IT support.
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    • Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.
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    • Assist with IT asset management, inventory tracking, stock control, and documentation.
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    • Prepare inventory and asset reports, including trend analysis for recurring hardware failures.
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    • Provide support to nearby locations when required.
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    • Follow company security policies, operational procedures, and best practices.
      <\/li>\n <\/ul>Requirements
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      • Minimum 2+ years of experience<\/b> in Desktop Support, IT Support, or Field Services.
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      • Fluency in Spanish and English<\/b> (spoken and written) is mandatory.
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      • Strong customer service and communication skills.
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      • Hands\-on experience with: \n
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        • Windows 10\/11
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        • Active Directory
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        • ServiceNow or similar ITSM tools
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        • Desktop\/laptop deployment and imaging
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        • Hardware troubleshooting and replacement
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        • Mobile device support (iOS & Android)
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        • Basic networking and server support
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        • Meeting room technologies and AV equipment
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        • Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.
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        • Strong troubleshooting and analytical skills.
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        • Ability to work independently while managing multiple priorities.
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        • Flexible to travel to nearby customer locations when required.
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        • Knowledge of Microsoft Office applications and endpoint security solutions.
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        • Experience with ITIL processes, enterprise environments, or application support is a plus.
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          Benefits<\/h3>What We Offer
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          At Excis, your expertise makes a real impact. You'll join a dynamic global team where you'll work with cutting\-edge technologies while supporting enterprise clients worldwide.
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          We offer:
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          • Competitive compensation
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          • Global career opportunities
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          • Professional development and continuous learning
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          • Collaborative international work environment
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          • Exposure to enterprise IT infrastructure and modern workplace technologies
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          • Opportunity to grow with one of the world's leading IT support organizations
            <\/li>\n <\/ul>Ready to Take the Next Step?
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            If you're a customer\-focused IT professional looking to grow your career with a global technology company, apply today<\/b> and become part of the Excis team in Barcelona, Spain<\/b>.
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            Excis - Delivering IT Excellence Worldwide.<\/b>
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