Eviction Officer Jobs (NOW HIRING)

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The City of San Jose is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San Jose is committed to offering reasonable accommodations to job applicants with disabilities.

If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov. About the Department The City of San Jose's Housing Department's mission is to strengthen and to revitalize the community through housing and neighborhood investments. The Housing Department has a budget of $251M, approximately 128 FTEs, funded over 21,000 affordable units and incentive over 3,000 market-rate units, oversees the Rent Stabilization Program providing administrative oversight to over 96,000 units, and is implementing innovative programs to achieve housing abundance, while striving to bring unsheltered homelessness in San Jose to functional zero through the implementation of an expansive shelter system comprising of over 2,000 units owned and operated by the City of San Jose, and achieving throughput to permanent housing

Position Duties The Housing Department is currently seeking to fill one (1) full-time, Assistant Division Manager (Housing Policy and Planning Administrator) vacancy. The salary range for this classification is: $150,550.13- $188,669.31. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation

The actual salary shall be determined by the final candidates' qualifications and experience. The City of San Jose is seeking a talented leader with strong managements and significant experience as a rental housing professional to serve as Assistant Division Manager-of Rent Stabilization and Eviction Prevention. This position will be instrumental managing the day-to-day four rental housing ordinance programs - the Apartment Rent Ordinance, Tenant Protection Ordinance, Mobilehome Rent Ordinance and Ellis Act Ordinance- and Eviction Prevention Program.

The Rent Stabilization Program strives to stabilize rents, promote long and safe tenancies, prevent unjust evictions, discrimination, and retaliation, and mitigate the impacts of displacement. The Program consists of over 38,000 rent stabilized units, 86,000 units covered by the Tenant Protection Ordinance, and over 10,000 mobile home park spaces across 58 parks. The Division also operates an Eviction Prevention Program which includes an eviction diversion program, unlawful detainer weekly court clinic and proactive eviction prevention outreach efforts.

Under direction of the Division Manager for Rent Stabilization and Eviction Prevention, the selected candidate would oversee the activities of the Rent Stabilization Program and have the following duties and responsibilities. Essential job duties include: Managing the implementation of all aspects of the Apartment Rent Ordinance (ARO), Tenant Protection Ordinance (TPO), Ellis Act Ordinance (EAO), and Mobilehome Rent Ordinance (MRO). Managing a Development Officer and Senior Analyst who together supervise Analysts and support staff.

Maintain, review, and improve procedures, manuals, and systems used in program operations Monitor current housing, policy, and legislative issues related to rent-stabilization programs and trends Write and present comprehensive, concise, and clear reports, memos, newsletters, and other communications. Support the coordination of intradepartmental and cross-departmental activities; work with other City departments and divisions, community groups, outside agencies, and businesses. Collaborate with rent stabilization programs across the State of California to share best practices regarding program administration and outreach Oversee all elements of the Rent Stabilization Program including but not limited to the following: Lead development of and implement an annual workplan including annual outcomes, program and budget development, and staffing plan Lead team in achieving program goals and objectives outlined in the Program's Strategic Plan, the City's Housing Element and open audit recommendations.

Oversee the mediation/arbitration hearing process, including recruitment and retention of Hearing Officers and Mediators, reviewing staff reports and appeals, tracking performance, and reviewing hearing outcomes Oversee enforcement activities addressing violations of the Program Ordinances Oversee the annual fee and billing process in coordination with Code Enforcement and Information Technology Overseeing and evaluating program budgets and develop the annual Rent Stabilization Program fees and fee billing process Coordinate and establish regular communication with internal Departmental teams and other City departments as needed to implement the program, including the Department of Planning, Building, and Code Enforcement and the City Attorney's Office Develop performance metrics and outcomes, reports, and analyses to facilitate monitoring, enforcement, and compliance with Rent Stabilization Program requirements Review collateral (such as FAQs, forms, etc.) and support outreach strategy to residents and housing providers Ensure provision of excellent customer service for tenants and apartment owners, and mobilehome park owners and residents Proactively identify potential areas for improvements in program design and implementation Ensure program compliance with the Department Language Access Program Manage contractual relationships with program service providers Maintain strong relationships with external partners and service providers Minimum Qualifications Education: Bachelor's Degree from an accredited college or university in architecture, planning, public or business administration or related field. Experience: Five (5) years of professional analytic or professional administrative experience which includes at least two (2) years of progressively responsible experience in housing, development, or redevelopment and at least (2) years of supervisory experience. Acceptable Substitution: Additional related experience may be substituted for the education requirement on a year-for-year basis

Required Licensing: Possession of a valid State of California driver's license. Form 700 Requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office.

Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Knowledge of the City's ARO, TPO, EAO, and MRO, and related State laws Experience managing the City's ARO, TPO,EAO, and MRO programs and/or similar rent stabilization programs Experience managing tenant-landlord disputes Experience managing complex teams and community engagement Collaboration - Develops networks and builds alliances; engages in cross-functional activities.

Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Political Skill - Intaking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Aware of trauma informed decision making and programmatic design principles to assist unhoused residents.

Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions.

You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. The application deadline is July 23, 2026 at 11:59 PM.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ellesia Janto atellesia.janto@sanjoseca.gov. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.

If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. AI and the Hiring Process We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth

We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences.

While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.