Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits?ย The Customer Service Representative will interact with the companyโs customers by addressing inquiries and resolving complaints.ย ย They will provide great customer service and have a clear phone presence.ย They will be detail-oriented, professional and have a genuine desire to meet the needs of others.ย Work hours are Monday โ Friday from 8:00 am to 5:00 pm.ย ย This is a remote work from home position.ย ย
Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.ย ย
Essential Functions:
- Interacts with customers via telephone, email, or in person to provide support and information on services.
- Collects and enters information for services.
- Fields customer questions and complaints; when the issue is beyond the representativeโs knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customersโ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Must be able to talk on the phone and type at the same time
- Excellent reading, writing, and verbal communication skills including active listening
- Must pass a background check and typing test with a minimum typing speed of 35WPM
- Must have a quiet area for a home office away from noise and distractionsย
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Ability to sit for a long period of time.
- Reliable and dependable attendance.
Education and Experience:
- This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience.ย Associate'sย degree is preferred.
- Telephone experience is required. Auto dialer experience is highly preferred.
- Experience using computers and performing data-entry functions.
- Bilingual abilityย in English and Spanish is a plus.
Physical Requirements:
- Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.
Remote Work from Home Requirements:
- Not all positions are remote; some require that the employeeย work in the office.ย
- Must have a desk, chair and basic essentials to work from home.
- Must have a quiet work area without noise or distractions.
- Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable).ย Our minimum internet speed requirement is 100 download & 20 upload speed.
- Must be logged onto your work computer and able to answer calls during your normal work hours.
- Remote workers must be based in the United States and must reside in one of the following states:ย FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV