Washington, DC · Hybrid
$54K - $80K/yr
... evening shift offers a compensation differential. and Requirements Key Responsibilities * Technical ... Communication :Maintainresponsive communication withcustomers, adhering to service ...
Washington, DC · Hybrid
$54K - $80K/yr
... evening shift offers a compensation differential. and Requirements Key Responsibilities * Technical ... Communication :Maintainresponsive communication withcustomers, adhering to service ...
Provides technical assistance to students, faculty, and staff with program specific technology by ... Excellent verbal and written communication, organization, and interpersonal skills. To apply, click ...
Provides technical assistance to students, faculty, and staff with program specific technology by ... Excellent verbal and written communication, organization, and interpersonal skills. To apply, click ...
... evening/weekend support. What's required: * A strong technical background including experience within a Windows environment * Excellent communication (oral and written) and interpersonal skills
... evening/weekend support. What's required: * A strong technical background including experience within a Windows environment * Excellent communication (oral and written) and interpersonal skills
... for evening/weekend support. What's required: A strong technical background including experience within a Windows environment Excellent communication (oral and written) and interpersonal skills ...
... for evening/weekend support. What's required: A strong technical background including experience within a Windows environment Excellent communication (oral and written) and interpersonal skills ...
... day, evening and/or weekend hours. Flexibility to teach on any of GTCC's multiple campuses ... Certified Professional Technical Communicator (CPTC), Content Marketing Certification, Copywriting ...
... day, evening and/or weekend hours. Flexibility to teach on any of GTCC's multiple campuses ... Certified Professional Technical Communicator (CPTC), Content Marketing Certification, Copywriting ...
... day, evening and/or weekend hours. Flexibility to teach on any of GTCC's multiple campuses ... Certified Professional Technical Communicator (CPTC), Content Marketing Certification, Copywriting ...
... day, evening and/or weekend hours. Flexibility to teach on any of GTCC's multiple campuses ... Certified Professional Technical Communicator (CPTC), Content Marketing Certification, Copywriting ...
... evening technical rehearsals and performances including weekends and holidays. * Excellent organization and communication skills. * Excellent communication skills. * Problem solving skills and ...
... evening technical rehearsals and performances including weekends and holidays. * Excellent organization and communication skills. * Excellent communication skills. * Problem solving skills and ...
... and Technical Communication to teach one or more online courses each year for our Arts and ... Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A.
... and Technical Communication to teach one or more online courses each year for our Arts and ... Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A.
Columbus, TX · On-site
$40 - $43/hr
Technical, clerical, critical thinking, and interpersonal skills relevant to patient care/area ... Able to communicate effectively in English, both verbally and in writing. Minimum 2 years of acute ...
Quick apply
Columbus, TX · On-site
$40 - $43/hr
Technical, clerical, critical thinking, and interpersonal skills relevant to patient care/area ... Able to communicate effectively in English, both verbally and in writing. Minimum 2 years of acute ...
Columbus, TX · On-site
$40 - $43/hr
Technical, clerical, critical thinking, and interpersonal skills relevant to patient care/area ... Able to communicate effectively in English, both verbally and in writing. Minimum 2 years of acute ...
Quick apply
Columbus, TX · On-site
$40 - $43/hr
Technical, clerical, critical thinking, and interpersonal skills relevant to patient care/area ... Able to communicate effectively in English, both verbally and in writing. Minimum 2 years of acute ...
Jamestown, NC · On-site
$33K - $37K/yr
... Guilford Technical Community College (GTCC), we are dedicated to transforming lives through ... The role ensures that evening students receive timely guidance, clear communication, and consistent ...
Jamestown, NC · On-site
$33K - $37K/yr
... Guilford Technical Community College (GTCC), we are dedicated to transforming lives through ... The role ensures that evening students receive timely guidance, clear communication, and consistent ...
Columbus, OH · On-site
$18.50/hr
... to communicate clearly and concisely, both orally & in writing; 5. Ability to problem solve ... Frequent evening and/or weekend work
Columbus, OH · On-site
$18.50/hr
... to communicate clearly and concisely, both orally & in writing; 5. Ability to problem solve ... Frequent evening and/or weekend work
$33K - $37K/yr
... Guilford Technical Community College (GTCC), we are dedicated to transforming lives through ... The role ensures that evening students receive timely guidance, clear communication, and consistent ...
$33K - $37K/yr
... Guilford Technical Community College (GTCC), we are dedicated to transforming lives through ... The role ensures that evening students receive timely guidance, clear communication, and consistent ...
Detroit, MI · On-site
Good communication skills - interpersonal, written and verbal * Ability to manage multiple ... evening events. * Leverage the District's IT service management (ITSM) platform to manage and ...
Quick apply
Detroit, MI · On-site
Good communication skills - interpersonal, written and verbal * Ability to manage multiple ... evening events. * Leverage the District's IT service management (ITSM) platform to manage and ...
This new program will be an evening program so availability from 3-11pm is required. Key ... Evaluate and communicate student progress, providing constructive feedback. * Connect with each ...
This new program will be an evening program so availability from 3-11pm is required. Key ... Evaluate and communicate student progress, providing constructive feedback. * Connect with each ...
Superior communication and teamwork skills, with experience advising senior staff on compliance and ... Availability for occasional evening/weekend work to meet deadlines, as required for seasonal ...
Superior communication and teamwork skills, with experience advising senior staff on compliance and ... Availability for occasional evening/weekend work to meet deadlines, as required for seasonal ...
Matteson, IL · Hybrid
$65.50 - $79/hr
Communicate system requirements to software development teams * Evaluate and select appropriate ... WORK ENVIRONMENT Responsibilities may require evening and weekend work in response to the needs of ...
Matteson, IL · Hybrid
$65.50 - $79/hr
Communicate system requirements to software development teams * Evaluate and select appropriate ... WORK ENVIRONMENT Responsibilities may require evening and weekend work in response to the needs of ...
Matteson, IL · Hybrid
$65.50 - $79/hr
Communicate system requirements to software development teams * Evaluate and select appropriate ... WORK ENVIRONMENT Responsibilities may require evening and weekend work in response to the needs of ...
Matteson, IL · Hybrid
$65.50 - $79/hr
Communicate system requirements to software development teams * Evaluate and select appropriate ... WORK ENVIRONMENT Responsibilities may require evening and weekend work in response to the needs of ...
Complete occasional evening and weekend work as required by production schedules. Planning ... Prepare, review, and communicate labor and materials cost estimates. * Manage the scenery budget ...
Complete occasional evening and weekend work as required by production schedules. Planning ... Prepare, review, and communicate labor and materials cost estimates. * Manage the scenery budget ...
Evening/Weekend Shifts: Fully remote. Qualifications: Education: High School Diploma or GED ... Strong verbal and written communication with excellent customer service skills. * Analytical ...
Quick apply
Evening/Weekend Shifts: Fully remote. Qualifications: Education: High School Diploma or GED ... Strong verbal and written communication with excellent customer service skills. * Analytical ...
$17.79 - $18.25
2% of jobs
$18.25 - $18.71
8% of jobs
$18.71 - $19.17
12% of jobs
$19.30 is the 25th percentile. Wages below this are outliers.
$19.17 - $19.62
12% of jobs
$19.62 - $20.08
12% of jobs
The median wage is $20.50 / hr.
$20.08 - $20.54
5% of jobs
$20.54 - $21
12% of jobs
$21 - $21.46
12% of jobs
$21.49 is the 75th percentile. Wages above this are outliers.
$21.46 - $21.92
12% of jobs
$21.92 - $22.38
10% of jobs
$22.38 - $22.84
4% of jobs
$17
$21
$22
$54K - $80K/yr
Full-time
Posted 18 days ago
Posting Type
Hybrid/Remote
Job Overview
The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical. Catering to both our technical and non-technical customer base, this role demands adeptness in diagnosing, troubleshooting, and resolving sophisticated software and network-related issues. The Application Analyst will engage with customers through frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms, and strengthening Relativity knowledge.Job Description and Requirements
Key Responsibilities
Technical Support& Troubleshooting:Handle incoming customer requests; responding to information requests, fulfilling service requests, and performing triage and routine troubleshooting for incoming incidents.
Knowledge Expertise: Developexpertisein the company's products and services, proactively aidingcustomersand partnering with senior team members for resolving complex incidents.
TicketManagement: Efficiently create, categorize, update, escalate, and resolve tickets while ensuringaccuratedocumentation in Salesforce for historical data and reporting accuracy.
Communication:Maintainresponsive communication withcustomers, adhering to service levelagreementsand updating tickets promptly.
Collaboration and Reporting: Work collaboratively with team members across different verticals for quality service delivery and inform management about significant issues affecting performance,customerperception, and project progress.
Required Skillsand Expectations
Technical Proficiency:Demonstratesinitiative inacquiringnew skills in SQL, the Relativity platform, and troubleshooting routine technical issues.Developsknowledge of Relativity products in assigned vertical. Has basic knowledge of standard procedures and workflows. Holds Relativity certifications as applicable.
Customer Service Excellence:Commitment to providing exemplary customer service asguided and outlined in SLAs.Proven customer support experience, ideally within a tech or SaaS environment.Customer-focused approach with agrowingunderstanding of customer expectationsand perspectives.
Analytical & Problem-Solving:Can solve basic problemswithknown strategies to prevent problems.Documentsissues and resolutions accurately,usesknowledgebase articlesfrequentlyfor resolution.
Time Management: Ability to manageand prioritizemultiple tickets of technical complexitywith guidance.
Commitment to Values:Demonstratescommitment to the Relativity's Core Values, contributing to a positive and collaborative team environment.
Certifications:Preferred attainment ofRelativity Professional Title (RelativityOneCertified Professional andRelativityOneReview Professional)within 6 monthsof start date.
This role is ideal for individuals passionate about technology, eager to solve complex problems, and dedicated to enhancing customer satisfaction through exceptional technical support.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support
