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The Quoting Team Supervisor serves as a key leader of the Quoting department under the direction of the Director of Operations and oversees the daily activities of the Quotation Coordinators. This role is responsible for ensuring accuracy, consistency, and timely delivery of quotes while driving efficiency and team performance. Success in this position requires strong relationship-building skills, as the Supervisor partners closely with both internal and external stakeholders, by focusing on delivery and details to ensure high-quality service and operational excellence.

Essential Functions and Main Duties

• Manage the Quoting department operations, in addition to supervising and mentoring the Quotation Coordinators
• Establish performance expectations and accountability standards for accuracy, turnaround time, and service levels while monitoring quote approval workflows to identify any bottlenecks.
• Design, maintain and update department workflows, SOPs, and documentation to support scalable and compliant quoting operations.
• Collaborate with Product Managers, Marketing, QC, and RA departments to successfully launch new products.
• Work directly with IT Commerce team to develop new systems for continuous quoting improvements including testing and validating systems to ensure regulatory compliance, both external and internal.
• Govern discount policies and pricing approvals in accordance with the organization's approval matrix.
• Collaborate with the Sales Education Team to deliver up to twelve training sessions throughout the year.
• Identify, develop, and implement system process improvements within the quoting platform by monitoring and analyzing approval workflows, removing bottlenecks, reducing delays, and optimizing cycle times to enhance overall operational efficiency.
• Oversee complex, high-value, and strategic quoting opportunities by implementing workflow standards that ensure timely intake, prioritization, appropriate escalation, quote accuracy, compliance, and effective solutions.
• Maintain effective business relations with customers, vendors, and other external business professionals. Responsible for resolving or appropriately referring questions, requests, complaints and problems to the appropriate leaders.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

• Bachelors degree in Business, Operations Management, or related field; or equivalent work experience.
• 4+ years of quoting experience, preferably in the medical device industry.
• 1+ years of experience as a lead, trainer, or other management experience.
• Exceptional analytical, communication, and leadership skills.
• Medical device industry experience preferred.
• Level and compensation depend on location, experience, education and skills.

Competencies Required

• Proficient knowledge of Salesforce, SAP, Microsoft Office, including Word, Excel, and some PowerPoint; Intermediate to advanced skill in Excel.
• Solid analytical, creative, and problem-solving abilities.
• Strong attention to detail and follow-up.
• Strong written and verbal communication skills.
• Proficient and accurate typing/data entry skills.
• Good interpersonal and public relations skills.
• Project management skills and well organized.
• Ability to work well independently, and on a team.
• Able to assess and anticipate client needs, deal with ambiguity, and translate complex issues into clear and digestible solutions.
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Able to work effectively both independently and in a collaborative team environment.

Compensation

The anticipated range for this position is $34.00 to $44.00 an hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.

Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources.

Travel: Minimal

Access to Customer Sites: Not Required

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.