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Evening Customer Service Jobs in Rochester, MI (NOW HIRING)

Tesla

Seasonal Customer Experience Specialist

Troy, MI · On-site

$16.75 - $20.75/hr

Provide the highest level of customer service to all current and future owners * Perform additional ... Ability to work evening hours, weekends, and holidays in a retail environment * Valid driver ...

New

Taco Bell

Service Champion

Wixom, MI · On-site

$11 - $22/hr

Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ... Interaction with customers: receiving orders, processing sales and monies, and managing customer ...

Taco Bell

Service Champion

Macomb, MI

$11 - $22/hr

Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ... Interaction with customers: receiving orders, processing sales and monies, and managing customer ...

Taco Bell

Service Champion

Shelby Township, MI · On-site

$11 - $22/hr

Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ... Interaction with customers: receiving orders, processing sales and monies, and managing customer ...

Taco Bell

Service Champion

Warren, MI

$11 - $22/hr

Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ... Interaction with customers: receiving orders, processing sales and monies, and managing customer ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Rochester, MI

Evening Customer Service information

See Rochester, MI salary details

$9

$17

$24

How much do evening customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for evening customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Evening Customer Service jobs?

Cities near Rochester, MI with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Part-Time Evening Business Intern

Apex Placement & Consulting

Mount Clemens, MI

$14.75 - $18.50/hr

Part-time, Internship

Posted 13 days ago

Job description

Looking for flexible evening and weekend work that fits around your class schedule?

Apex is growing and seeking a Part-Time Business Intern who is currently pursuing a degree in business, marketing, sales, human resources, or a related field.

This role will provide hands-on experience across several areas of the business, including:
  • Connecting with candidates and assisting with recruiting activities
  • Calling current and prospective clients for follow-up and outreach
  • Supporting sales and business development initiatives
  • Assisting with marketing campaigns and community engagement
  • Helping with job postings, administrative projects, and general business operations
Flexible evening and weekend hours are available to accommodate school schedules. This is a great opportunity for a college student, intern, or co-op student to gain real-world experience, build professional communication skills, and develop a strong understanding of recruiting, sales, marketing, and business operations.

Apply today or share this opportunity with a student who would be a great fit!

What’s in It for You
  • A consistent part-time evening schedule
  • Some flexibility based on school schedules and availability
  • Hands-on experience in recruiting and human resources
  • Training and support from an experienced recruiting team
  • An opportunity to strengthen your communication, interviewing and candidate-engagement skills
  • A collaborative, people-focused work environment
  • The chance to make a meaningful difference for job seekers
What Your Day Will Look Like
  • Make outbound calls to candidates regarding available job opportunities
  • Connect with candidates by phone, text and email
  • Conduct brief phone screens to learn about candidates’ experience, availability and job preferences
  • Explain job responsibilities, schedules, pay rates and hiring requirements
  • Match qualified candidates with appropriate openings
  • Schedule interviews, orientations and other hiring steps
  • Document candidate conversations and update information in our applicant tracking system
  • Follow up with interested candidates and keep them engaged throughout the hiring process
  • Provide a friendly, professional and positive candidate experience
What We’re Looking For
  • At least two years of experience in customer service, call center, telemarketing, staffing or another phone-focused position
  • Strong verbal and written communication skills
  • Confidence making outbound calls and speaking with a wide variety of people
  • A friendly, professional and engaging personality
  • Dependability and the ability to work independently
  • Good organization and attention to detail
  • Comfort using computers, email and basic office technology
  • A genuine interest in helping people find employment
  • Previous recruiting or staffing experience is helpful but not required
Schedule and Work Location
This is an onsite, part-time position. Candidates must be comfortable working from one of our Metro Detroit offices in Clawson, Detroit or Mt. Clemens.
Our primary coverage needs are:
  • Monday–Friday from 4:00–9:00 p.m.
  • Saturday from 10:00 a.m.–1:00 p.m.
Apex Placement & Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.