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Evening Customer Service Jobs in Rochester, MI (NOW HIRING)

Henry Ford Health

Optical Service Rep

Sterling Heights, MI

$15 - $20.25/hr

Handle complex customer inquiries with tact and urgency, demonstrating deep product knowledge and a ... Requires evening and weekend hours. * Must be able to walk, stand and bend for extended periods of ...

Henry Ford Health

Optical Service Rep

Detroit, MI

$15.75 - $21.50/hr

Handle complex customer inquiries with tact and urgency, demonstrating deep product knowledge and a ... Requires evening and weekend hours. * Must be able to walk, stand and bend for extended periods of ...

Henry Ford Health

Optical Service Rep

West Bloomfield, MI

$15 - $20.25/hr

Handle complex customer inquiries with tact and urgency, demonstrating deep product knowledge and a ... Requires evening and weekend hours. * Must be able to walk, stand and bend for extended periods of ...

Tesla

Seasonal Customer Experience Specialist

Troy, MI · On-site

$16.75 - $20.75/hr

Provide the highest level of customer service to all current and future owners * Perform additional ... Ability to work evening hours, weekends, and holidays in a retail environment * Valid driver ...

Continuum Services

Evening Floor Technician

Auburn Hills, MI · On-site

$14.25 - $17.25/hr

Professional demeanor and customer-service mindset * Ability to lift up to 50 pounds and perform physically demanding work, including standing, bending, and kneeling for extended periods Preferred ...

Continuum Services

Evening Floor Technician

Auburn Hills, MI · On-site

$14.25 - $17.25/hr

Professional demeanor and customer-service mindset * Ability to lift up to 50 pounds and perform physically demanding work, including standing, bending, and kneeling for extended periods Preferred ...

Taco Bell

Service Champion

Utica, MI · On-site

$11 - $22/hr

Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ... Interaction with customers: receiving orders, processing sales and monies, and managing customer ...

Taco Bell

Service Champion

Utica, MI

$11 - $22/hr

Flexible schedules- day, night, evening, and late night shifts * Eligibility to accrue paid ... Interaction with customers: receiving orders, processing sales and monies, and managing customer ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Rochester, MI

Evening Customer Service information

See Rochester, MI salary details

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How much do evening customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for evening customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Evening Customer Service jobs?

Cities near Rochester, MI with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Optical Service Rep - Full time - West Bloomfield

West Bloomfield, MI • On-site

Henry Ford Health System
51 - 200 employees
Learn more about Henry Ford Health Systemexternal

$15 - $20.25/hr

Full-time

Re-posted 5 days ago

Job description

GENERAL SUMMARY:

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
  • Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
  • Explains Ocular Corneal Tomography to all patients over the age of 18.
  • Performs entry into HFO's point of sale system.
  • Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
  • Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.
  • Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
  • Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
  • Demonstrates a desire to create value for customers and exceed customer expectations.
  • Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
  • Trained on Web Denis, Medicare/Medicaid certified to speak with agents.
  • Works closely with all departments to coordinate services.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High School Diploma or GED required.
  • Basic math skills required.
  • Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
  • Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
  • Requires completion of all training courses as directed by Henry Ford OptimEyes.
  • Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

  • Works in retail optical environment. 
  • Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals. 
  • Requires evening and weekend hours.
  • Must be able to walk, stand and bend for extended periods of time

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