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Escrow Associate Jobs in Michigan (NOW HIRING)

University Bancorp

Customer Service Associate

Hancock, MI · On-site

$12.25 - $17/hr

General Job Summary The Customer Service Associate (CSA) is responsible for taking incoming calls ... The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history ...

University Bank

Customer Service Associate

Hancock, MI · On-site

$12.25 - $17/hr

Description General Job Summary The Customer Service Associate (CSA) is responsible for taking ... The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history ...

Howard Hanna Real Estate

Service Coordinator

Ann Arbor, MI · On-site

$19.25 - $24.50/hr

Proficient in Microsoft Office and comfortable with title/escrow software (e.g., Qualia, ResWare, SoftPro, etc.). * High school diploma or equivalent required; associate or bachelor's degree ...

New

Howard Hanna Holdings

Service Coordinator

Ann Arbor, MI · On-site

$19.25 - $24.50/hr

Proficient in Microsoft Office and comfortable with title/escrow software (e.g., Qualia, ResWare, SoftPro, etc.). * High school diploma or equivalent required; associate or bachelor's degree ...

Kirco Management Services LLC

Be Seen First

Property Accountant

Troy, MI · On-site

$80K - $95K/yr

... escrow accounts requesting reimbursements as often as possible. · Tracking percentage rent. · ... It is all about our associates, working within a framework of business ethics, social and community ...

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Showing results 21-40

All JobsEscrow Associate JobsEscrow Associate Jobs in Michigan

Escrow Associate information

See Michigan salary details

$19.2K

$39.3K

$56.7K

How much do escrow associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for escrow associate in Michigan is $39,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,200.00 and $43,600.00 per year, depending on experience, location, and employer.

What is an escrow associate?

Escrow Associates are professionals who assist in managing the escrow process during real estate transactions. They work as part of an escrow team to ensure that all documents, funds, and necessary conditions are met before property ownership is transferred. Their tasks often include preparing legal documents, communicating with buyers, sellers, and agents, and making sure all transaction requirements are fulfilled. Escrow Associates help ensure a smooth, secure, and compliant closing process.

What are the key skills and qualifications needed to thrive as an escrow associate?

To thrive as an Escrow Associate, you need strong attention to detail, organizational skills, and a good understanding of real estate transactions, often supported by experience in banking, title, or escrow services. Familiarity with escrow management software, document preparation systems, and sometimes certification from organizations like the American Escrow Association is valuable. Excellent communication, problem-solving abilities, and a customer-focused attitude distinguish top performers in this role. These skills and qualities are vital to ensure accurate, secure handling of sensitive financial transactions and smooth coordination among clients and stakeholders.

What are the most common challenges faced by escrow associates during the closing process?

Escrow Associates often encounter challenges such as coordinating between multiple parties (buyers, sellers, agents, lenders), managing tight deadlines, and ensuring all documentation is accurate and compliant with legal regulations. Staying organized and maintaining clear communication is crucial, as errors or delays can impact the closing timeline. Additionally, Escrow Associates may need to troubleshoot unexpected issues, such as last-minute document changes or funding complications.

What is the difference between Escrow Associate vs Title Examiner?

AspectEscrow AssociateTitle Examiner
CredentialsReal estate or escrow certifications, sometimes licensingReal estate or title industry certifications, often licensing
Work EnvironmentBanking, escrow companies, real estate firmsTitle companies, real estate offices, legal settings
Employer & Industry UsagePrimarily in real estate transactions involving escrow servicesInvolved in verifying property titles during real estate closings

While both roles are involved in real estate transactions, an Escrow Associate manages escrow accounts and facilitates the closing process, whereas a Title Examiner verifies property titles to ensure clear ownership. Both positions require knowledge of real estate documents and industry regulations, making them closely related but distinct in their specific functions within real estate transactions.

What are the most commonly searched types of Escrow jobs in Michigan?

The most popular types of Escrow jobs in Michigan are:

What cities in Michigan are hiring for Escrow Associate jobs?

Cities in Michigan with the most Escrow Associate job openings:

Escrow Associate jobs near you

Customer Service Associate

University Bancorp

Hancock, MI • On-site

$12.25 - $17/hr

Other

Posted 16 days ago

Job description

General Job Summary
The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing. CSA will also need to be aware of and explain consumer regulatory rights and coverage.
Summary of Essential Job Functions
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers' needs, clarify information, research issues, and provide solutions.
  • Maintain ownership of calls throughout the lifecycle of a customer's request, including follow-ups.
  • Keep records of conversations in our call center database.
  • Meet team qualitative and quantitative targets.
  • Process ACH payments, following the ACH process.
  • Utilize Black Knight platform to review borrower accounts for the following information:
  • Payment history.
  • Payoff statements.
  • PMI status.
  • Escrow Analysis.
  • Update contact information
  • Make outgoing Welcome calls to new MLS customers:
  • Answer any initial questions the customer has in regard to the servicing of the loan.
  • Verify mailing address, social security numbers, and phone numbers.
  • Assist customers with website registration and explain payment options.
  • Make other outbound calls as assigned.
Other Job Functions
  • Recommend improvements for processes to boost organizational efficiency.
  • All other duties as assigned by management.
Requirements
Education, Training and Work Experience
  • High school diploma (or equivalent) required.
  • Previous experience in mortgage loan servicing desired.
  • Minimum of 1-year previous customer service experience required.
Knowledge, Skills, and Abilities
  • Maintain & foster positive relationships with customers and business partners.
  • Complete all assigned tasks and training in a timely manner.
  • Provide professional communication in both oral & written expression.
  • Excellent organizational & analytical skills.
  • Excellent attention to detail.
  • Ability to handle highly sensitive confidential information.
  • Ability to multitask, set priorities and manage time effectively.
  • Experience with email, MS Word, MSP.
  • High degree of dependability.
Working Environment
Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently.
Physical Requirements
  • Able to lift up to 20 pounds.
  • Extended periods of sitting (at computer desk).
  • Complete repetitive tasks (including operation of computer mouse/keyboard).

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education.
**University Bank is an Equal Opportunity / Affirmative Action Employer**

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