Escapology Jobs (NOW HIRING)

If you're ready to help create memorable experiences where guests can challenge themselves, work together, and have fun, Belmont Park is the place for you. Apply now and become part of the team that delivers immersive entertainment and exceptional guest service at Escapology.

What Makes Belmont Park Special

Belmont Park is more than a workplace, it's a place where families create lifelong memories. Our team members help deliver that experience every day by living our core values: Spread Joy, Embrace Community, Serve Others, Live Excellence, Breathe Integrity, and Ignite Growth.

All About Escapology

Escapology is a premium escape room experience at Belmont Park, where guests step into immersive, story-driven adventures. Each game challenges players to solve puzzles, uncover clues, and work together to escape before time runs out. Game Masters are at the heart of every experience, guiding guests and ensuring each game runs smoothly.

Your Role as an Escapology Lead

The Escapology Lead is responsible for supporting daily venue operations while ensuring every guest receives an engaging and high-quality experience. This role assists with team leadership, scheduling, operational oversight, guest satisfaction, and technical support for escape games. The Escapology Lead serves as a key point of contact during shifts and helps maintain smooth operations in the absence of the Manager.

What You'll Be Doing

Operations / Core Responsibilities

• Manage venue operations in the absence of the General Manager
• Support daily operational needs and ensure smooth shift execution
• Schedule venue staff and assist with staffing coordination
• Create daily operational reports required by management
• Oversee inventory levels for supplies and equipment
• Assist with opening and closing duties as needed

Guest Interaction & Experience

• Deliver exceptional guest service throughout the customer experience
• Introduce games and provide clear instructions to guests
• Follow through on guest questions, requests, and concerns in a professional manner
• Support day-to-day guest satisfaction and overall game experience

Team Leadership & Training

• Support staff training and uphold operational standards
• Communicate important updates and operational information to team members
• Attend marketing meetings and communicate relevant information to leadership and staff

Technical & Systems Support

• Manage and understand backend systems including Bookeo, scheduling software, waiver applications, Mailchimp, POS systems, ticket reseller platforms, and the Escapology website
• Troubleshoot technical difficulties with games efficiently to minimize guest disruption
• Reset escape rooms quickly, accurately, and safely between guest experiences

Financial & Administrative Responsibilities

• Handle cash management, payments, and guest issue resolution
• Track sales, customer counts, comps, giveaways, gift certificates, overtime, waste, repair costs, and other operational metrics

Safety & Compliance

• Follow and comply with company policies, procedures, and safe work practices
• Maintain a clean, organized, and safe working environment

Team Collaboration

• Work collaboratively with management and team members to support venue success
• Communicate operational concerns, updates, and guest feedback effectively
• Perform additional duties as assigned

Who You Are

• Friendly, energetic, and passionate about guest experiences
• Organized and detail-oriented with strong multitasking skills
• Comfortable leading teams and supporting daily operations
• Calm and solution-oriented in fast-paced environments
• Technically confident and able to troubleshoot issues efficiently
• A reliable team player with strong communication skills

What You Bring

• Previous leadership, hospitality, entertainment, or guest service experience preferred
• Experience with scheduling systems, POS systems, or reservation software preferred
• Ability to work evenings, weekends, and holidays
• Strong problem-solving and organizational skills
• Ability to stand and move throughout shifts as needed

Belmont Park LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.