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Escalations Engineer Jobs (NOW HIRING)

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$20.25 - $27.25/hr

Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...

GFI Digital

ROC Escalation Engineer

Maryland Heights, MO · On-site

Create and maintain runbooks, knowledge base articles, and resolution documentation based on resolved escalations to improve ROC self-sufficiency. * Coach and mentor ROC Analysts and Engineers ...

Apply Early

ASM

Engineer, Field Service- "I & II"

Phoenix, AZ

Support escalations and collaborate with crossfunctional experts to drive resolution What we are looking for: Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or related ...

ASM

Engineer, Field Service- "I & II"

Boise, ID

Support escalations and collaborate with crossfunctional experts to drive resolution What we are looking for Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or related ...

ASM

Engineer, Field Service- "I & II"

Hillsboro, OR

Support escalations and collaborate with crossfunctional experts to drive resolution What we are looking for Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or related ...

ASM

Field Service Engineer- "I & II"

Austin, TX

Support escalations and collaborate with crossfunctional experts to drive resolution What we are looking for: Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or related ...

ASM

Engineer, Field Service- "I & II"

Chandler, AZ

Support escalations and collaborate with crossfunctional experts to drive resolution What we are looking for: Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or related ...

ASM

Engineer, Field Service- "I & II"

Phoenix, AZ · On-site

Support escalations and collaborate with cross-functional experts to drive resolution What we are looking for: Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or ...

ASM

Engineer, Field Service- "I & II"

Chandler, AZ · On-site

Support escalations and collaborate with cross-functional experts to drive resolution What we are looking for: Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or ...

ASM

Field Service Engineer- "I & II"

Austin, TX · On-site

Support escalations and collaborate with cross-functional experts to drive resolution What we are looking for: Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or ...

ASM

Engineer, Field Service- "I & II"

Hillsboro, OR · On-site

Support escalations and collaborate with cross-functional experts to drive resolution What we are looking for Engineer I, Field Service * Bachelor's degree in Electromechanical Engineering or related ...

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Showing results 1-20

All JobsEscalations Engineer Jobs

Escalations Engineer information

See salary details

$39K

$101.8K

$137.5K

How much do escalations engineer jobs pay per year?

As of Jul 2, 2026, the average yearly pay for escalations engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Escalations Engineer, and why are they important?

To thrive as an Escalations Engineer, you need a deep understanding of troubleshooting complex technical issues, advanced knowledge in relevant technologies, and typically a degree in computer science or a related field. Familiarity with ticketing systems, debugging tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure rapid resolution of critical issues, customer satisfaction, and the smooth operation of technical support processes.

What is the difference between Escalations Engineer vs Support Engineer?

AspectEscalations EngineerSupport Engineer
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentHandles complex issues, collaborates with engineering teamsProvides frontline customer support, troubleshooting
Employer & Industry UsageTech companies, SaaS providers, hardware firmsIT services, software companies, tech support
Search & Comparison IntentUnderstanding advanced troubleshooting rolesEntry to mid-level support roles

In summary, an Escalations Engineer focuses on resolving complex technical issues that require advanced expertise and often collaborates with engineering teams. A Support Engineer handles initial customer support, troubleshooting common problems. Both roles require technical skills and certifications but differ in complexity and scope.

What is an Escalations Engineer?

An Escalations Engineer is a technical professional who handles complex or unresolved issues that have been escalated by frontline support teams. Their main responsibility is to diagnose, troubleshoot, and resolve advanced technical problems that require specialized expertise. Escalations Engineers often work closely with product development teams to identify root causes and implement long-term solutions. They play a critical role in ensuring customer satisfaction by addressing challenging issues efficiently and communicating resolutions clearly.

How does an Escalations Engineer typically collaborate with product and support teams to resolve complex technical issues?

Escalations Engineers work closely with both product development and frontline support teams to address high-priority, complex technical issues that cannot be resolved through standard support channels. They often act as a bridge, providing detailed technical analysis and feedback to product engineers while keeping support teams informed about progress and solutions. This collaboration ensures that critical customer problems are thoroughly investigated and resolved efficiently, often leading to product improvements and updated troubleshooting procedures. Regular communication and documentation are key aspects of this collaborative process.
More about Escalations Engineer jobs
What states have the most Escalations Engineer jobs? States with the most job openings for Escalations Engineer jobs include:
What job categories do people searching Escalations Engineer jobs look for? The top searched job categories for Escalations Engineer jobs are:
Escalations Engineer jobs near you
Infographic showing various Escalations Engineer job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Help Desk Technician - Tier 3

Help Desk Technician - Tier 3

Solvere One

Dulles, VA • On-site

$20.25 - $27.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Position Summary
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Key Responsibilities
  • Act as Tier 3 escalation point for the service desk
  • Support cloud, hybrid, and on-prem infrastructure environments
  • Lead troubleshooting across servers, networks, virtualization, and security
  • Update documentation and standard operating procedures, as needed
  • Mentor Tier 1 and Tier 2 engineers
Technical Requirements
  • 5+ years in IT, with 3+ years in an MSP environment
  • Expertise in Microsoft 365, Azure AD, and Entra ID
  • Strong experience with Windows and Apple/macOS environments
  • Strong experience with PowerShell
  • Networking knowledge (TCP/IP, VLANs, firewalls - Fortinet, Meraki, Sophos)
  • Experience with backup & disaster recovery solutions
  • Experience supporting hybrid and fully cloud-based organizations
  • Familiarity with RMM and PSA tools (ConnectWise preferred)
Preferred Qualifications
  • Certifications such as Security+ and/or Network+
  • AZ-100, AZ-700, AZ-900
  • Experience with Google Admin
  • Experience with virtualization platforms (VMware, Hyper-V)

Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."

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