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Escalation Manager Jobs in Reno, NV (NOW HIRING)

Renown Health

Supervisor of IT - Tapestry (Epic)

Reno, NV · On-site

$94K - $116K/yr

Takes direction from, and collaborates with, the Epic and Applications Leadership team on work priorities, build methodologies and manages the resolution of escalated issues. * Optimizes the delivery ...

UHS

MGR - RECREATION THERAPY

Reno, NV

Facilitate de-escalation techniques during behavioral crises while maintaining a safe environment ... Excellent case management skills with experience working with individuals with disabilities or ...

UHS

MGR - RECREATION THERAPY

Reno, NV

Facilitate de-escalation techniques during behavioral crises while maintaining a safe environment ... Excellent case management skills with experience working with individuals with disabilities or ...

UHS

MGR - RECREATION THERAPY

Reno, NV · On-site

$80K - $121K/yr

Facilitate de-escalation techniques during behavioral crises while maintaining a safe environment ... Excellent case management skills with experience working with individuals with disabilities or ...

Renown Health

Supervisor of IT - Tapestry (Epic)

Reno, NV · On-site

$50.82 - $71.15/hr

Takes direction from, and collaborates with, the Epic and Applications Leadership team on work priorities, build methodologies and manages the resolution of escalated issues. * Optimizes the delivery ...

SendCutSend Inc

Shipping Manager

Reno, NV · On-site

$60K - $80K/yr

Resolve escalated shipping, freight, or carrier issues * Drive LEAN and 5S implementation within ... Oversee inventory management of shipping supplies and materials * Ensure accurate data entry and ...

Global Search Network

Engineering Manager

Reno, NV

$130K - $160K/yr

... escalated problems, the implementation of new procedures or process, the introduction of new ... management of information and recommend appropriate actionsEnsure good business communication ...

Assa Abloy

Purchasing Manager

Reno, NV · On-site

Purchasing Manager Location: Rochester, NY OR Reno, NV Reports To: Director of Purchasing ... Resolve escalated supplier issues related to quality, delivery, or performance * Maintain accurate ...

ASSA ABLOY Fenestration

Purchasing Manager

Reno, NV · On-site

Purchasing Manager Location: Rochester, NY OR Reno, NV OR Williamsport, MD Reports To: Director of ... Resolve escalated supplier issues related to quality, delivery, or performance * Maintain accurate ...

ASSA ABLOY

Purchasing Manager

Reno, NV · On-site

Purchasing Manager Location: Rochester, NY OR Reno, NV Reports To: Director of Purchasing ... Resolve escalated supplier issues related to quality, delivery, or performance * Maintain accurate ...

Certarus LTD

Operations Manager - Nevada

Reno, NV · On-site

The Operations Manager role is a key position in the future growth strategy of the Nevada region as ... Act as the primary escalation point for major operational, safety, and personnel issues within the ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

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Showing results 41-60

All JobsEscalation JobsEscalation Manager JobsEscalation Manager Jobs in Reno, NV

Escalation Manager information

See Reno, NV salary details

$24.4K

$59.4K

$115.7K

How much do escalation manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for escalation manager in Reno, NV is $59,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $68,300.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are popular job titles related to Escalation Manager jobs in Reno, NV?

For Escalation Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Reno, NV look for?

The top searched job categories for Escalation Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Escalation Manager jobs?

Cities near Reno, NV with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,351 per year, or $28.5 per hour.