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Escalation Manager Jobs in Reno, NV (NOW HIRING)

Buckeye Corrugated, Inc.

Sales Manager

Reno, NV · On-site

Acts as a point of escalation for customer issues, ensuring timely and effective resolution ... Manages inbound business and coordinates strategic enterprise-level sales leads * Works closely ...

Buckeye Corrugated, Inc.

Sales Manager

Reno, NV

Acts as a point of escalation for customer issues, ensuring timely and effective resolution ... Manages inbound business and coordinates strategic enterprise-level sales leads * Works closely ...

Verint Systems

Customer Success Manager

Carson City, NV · On-site

Manage account escalations as needed. * Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the ...

UFCU

Manager Member Sales and Service

Reno, NV · On-site

Time: 40% 3. Responsible for resolving escalated member calls and complex member problems and/or ... Management Developing Direct Reports and Others Managing Through Systems Organizational Agility ...

FLSmidth, Inc.

Service Center Manager, US

Reno, NV

Manage customer relationships, including handling escalated inquiries, resolving complaints, and identifying opportunities for service expansion. Prepare and present regular reports on service center ...

Atria Group LLC

Peripherial Manager

Reno, NV · On-site

Strong understanding of modern SCM (Software Configuration Management) Resolve/monitor customer escalations as appropriate Healthcare experience preferred Additional Information GOOD COMMUNICATION ...

Atria Group LLC

Peripherial Manager

Reno, NV

$123K - $162K/yr

Strong understanding of modern SCM (Software Configuration Management) Resolve/monitor customer escalations as appropriate Healthcare experience preferred Additional Information GOOD COMMUNICATION ...

Meade

Director of Commissioning

Reno, NV · On-site

Represent the organization in C-level client negotiations, relationship management, and critical escalations. Job Duties: Leadership & Strategy * Provide executive-level oversight and strategic ...

Renown Health

Supervisor of IT - Tapestry (Epic)

Reno, NV · On-site

$94K - $116K/yr

Takes direction from, and collaborates with, the Epic and Applications Leadership team on work priorities, build methodologies and manages the resolution of escalated issues. * Optimizes the delivery ...

Renown Health

Supervisor of IT - Tapestry (Epic)

Reno, NV

$94K - $116K/yr

Takes direction from, and collaborates with, the Epic and Applications Leadership team on work priorities, build methodologies and manages the resolution of escalated issues. * Optimizes the delivery ...

Renown Health

Supervisor of IT - Tapestry (Epic)

Reno, NV · On-site

$50.82 - $71.15/hr

Takes direction from, and collaborates with, the Epic and Applications Leadership team on work priorities, build methodologies and manages the resolution of escalated issues. * Optimizes the delivery ...

UHS

MGR - RECREATION THERAPY

Reno, NV · On-site

$80K - $121K/yr

Facilitate de-escalation techniques during behavioral crises while maintaining a safe environment ... Excellent case management skills with experience working with individuals with disabilities or ...

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Showing results 21-40

All JobsEscalation JobsEscalation Manager JobsEscalation Manager Jobs in Reno, NV

Escalation Manager information

See Reno, NV salary details

$24.4K

$59.4K

$115.7K

How much do escalation manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for escalation manager in Reno, NV is $59,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $68,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.
What are popular job titles related to Escalation Manager jobs in Reno, NV? For Escalation Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Escalation Manager jobs in Reno, NV look for? The top searched job categories for Escalation Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Escalation Manager jobs? Cities near Reno, NV with the most Escalation Manager job openings:
Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Reno, NV as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,351 per year, or $28.5 per hour.

Sales Manager

Buckeye Corrugated, Inc.

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Position Summary
The Sales Manager is a leadership role responsible for coaching the Reno Sales Team in the local market to achieve Division business objectives. Reports to the General Manager.
Essential Duties and Responsibilities
  • Overall sales and sales growth for Reno market
  • Sales team recruitment, staffing, training, mentoring and development
  • Guides established sales team members in strategic planning for customer retention and expansion
  • Acts as a point of escalation for customer issues, ensuring timely and effective resolution
  • Develops and approves tailored pricing and quote solutions for key accounts and strategic opportunities
  • Manages inbound business and coordinates strategic enterprise-level sales leads
  • Works closely with sales, legal, and client stakeholders to draft, review, and execute commercial agreements
  • Effectively collaborates with all department managers and enterprise sales team to achieve BCI Division and enterprise objectives
  • Manages all house accounts and engages key accounts
  • Maintains BCI local market presence
  • Market condition awareness

Desired Qualifications and Competencies
  • Degree in a business-related field or sustained success equivalent in sales and/or sales management preferred
  • Highly organized with proven ability to manage time efficiently and prioritize competing responsibilities
  • Ability to drive results through others
  • Excellent interpersonal skills, including strong verbal and written communication skills
  • Strategic and innovative problem solver
  • Integrity
  • Trusted mentor
  • Holds self and others accountable
  • Versatile and self-aware
  • Effective communicator - verbal and written
  • Proficiency in Microsoft Office
  • In depth business and industry knowledge
  • Highly motivated to achieve stated goals and objectives

About BCI
Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.
BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.

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