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Escalation Manager Jobs in Reno, NV (NOW HIRING)

Rex Moore Group, Inc

Project Technology Manager

Reno, NV · On-site

$90K - $144K/yr

The Project Technology Manager serves as the dedicated technology lead for Rex Moore's mega ... Act as the primary escalation point for application, access, workflow, reporting, and integration ...

Redwood Materials

Manager, Accounts Payable

Carson City, NV · On-site

$64K - $88K/yr

Oversee day-to-day AP operations including workload distribution, queue management, and escalation resolution. * Foster a culture of continuous improvement, accuracy, and accountability within the ...

LegalZoom.com, Inc.

Outbound Sales Manager

Reno, NV · On-site

$70 - $120/hr

Manage day-to-day operations, including client escalations and performance reviews, while maintaining focus on department priorities Qualifications * 5+ years of leadership or management experience ...

Buckeye Corrugated, Inc.

Sales Manager

Reno, NV · On-site

Acts as a point of escalation for customer issues, ensuring timely and effective resolution ... Manages inbound business and coordinates strategic enterprise-level sales leads * Works closely ...

Buckeye Corrugated, Inc.

Sales Manager

Reno, NV · On-site

Acts as a point of escalation for customer issues, ensuring timely and effective resolution ... Manages inbound business and coordinates strategic enterprise-level sales leads * Works closely ...

PNC Bank

Associate Asset Manager - Midland

Boca, CA · On-site

As an Associate Asset Manager - Collateral Surveillance within PNC's Midland organization, you will ... Assess property inspections for watch lists determinations and further escalation to internal ...

Makita

District Sales Manager - AZ/CO

Reno, NV · On-site

$90 - $140/hr

... and escalations as requiredReinforce best practices in distribution engagement, pull-through ... The District Sales Manager spends significant time traveling within the assigned district to coach ...

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Escalation Manager information

See Reno, NV salary details

$24.4K

$59.4K

$115.7K

How much do escalation manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for escalation manager in Reno, NV is $59,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $68,300.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are popular job titles related to Escalation Manager jobs in Reno, NV?

For Escalation Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Reno, NV look for?

The top searched job categories for Escalation Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Escalation Manager jobs?

Cities near Reno, NV with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,351 per year, or $28.5 per hour.

Project Technology Manager

Rex Moore Group, Inc

Reno, NV • On-site

$90K - $144K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Serve as the single point of accountability for project software, applications, digital tools, and technology workflows on assigned mega projects.

  • Build and maintain a project technology readiness plan covering platform setup, access, workflows, reporting, training, and escalation paths before mobilization.

  • Coordinate the implementation, configuration, testing, rollout, and support of project-facing and client-required platforms, including construction management and field documentation tools.

Job description

About Us:
Rex Moore continues to be powered by amazing employees just like you for over 100 years. Together we are building a world that is safe, comfortable, and sustainable. Our diverse team of experts spreading to National territories create innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.
Watch Our Story: About Rex Moore Group, Inc. - YouTube
Job Overview: The Project Technology Manager serves as the dedicated technology lead for Rex Moore's mega projects, including large data centers and other high-complexity, mission-critical builds. Mega projects run on compressed schedules with no float for avoidable delay. The objective of this role is straightforward: no crew, foreman, engineer, or project manager loses time to an application problem, an access problem, a device problem, or a software vendor who did not deliver. This position is accountable for making sure project teams have the software, applications, digital tools, workflows, reporting, and support they need in place and working before mobilization and every day after. Working alongside project leadership, field teams, internal support groups, clients, and software vendors, this role removes technology obstacles before they reach the field, drives adoption of required platforms, coordinates implementations, and owns escalation through resolution so project teams stay focused on safe, efficient execution.
Key Responsibilities and Essential Tasks: -
  • Serve as the single point of accountability for project software, applications, digital tools, and technology workflows on assigned mega projects.
  • Build and maintain a project technology readiness plan for each assigned project covering platform setup, access and permissions, workflows, reporting, training, and escalation paths, with tools configured and tested before mobilization rather than after the field hits a problem.
  • Coordinate the implementation, configuration, testing, rollout, and ongoing support of project-facing and client-required platforms, including construction management and field documentation tools such as Autodesk Construction Cloud and Bluebeam, client-hosted platforms such as Procore, commissioning and turnover platforms such as CxAlloy, Cumulus Digital, and AutoLOTO (planned addition to the stack), and estimating, project controls, and reporting systems. This list reflects the current and near-term mega project stack and is expected to change as tools are added, replaced, or retired.
  • Own the technology side of commissioning, energization, and turnover, including QA/QC documentation, LOTO and energization tracking, and client closeout deliverables, working with quality, safety, VDC, and project leadership on data structure, completeness, and timing.
  • Manage onboarding, provisioning, permissions, license assignments, access changes, and offboarding for project personnel across all project platforms, including client and general contractor systems.
  • Coordinate field technology readiness with Information Technology, including jobsite connectivity, mobile devices, and time capture, so field crews have working tools in the locations where they work. This role owns project application readiness, workflows, and adoption; Information Technology owns network, identity, infrastructure, and endpoint administration.
  • Act as the primary escalation point for application, access, workflow, reporting, and integration issues, driving them to root-cause resolution with internal support teams and vendors, and identifying recurring failures and support gaps before they affect productivity or schedule.
  • Coordinate software vendors and implementation partners, establish clear owners and deadlines, and hold partners accountable for commitments, service levels, deliverables, and issue resolution.
  • On platforms with vendor-provided support or a general contractor-provided trainer, coordinate with and support that person day to day, while making sure their work reflects Rex Moore's specific workflow, reporting, and data needs rather than a generic rollout.
  • Lead technology onboarding, training, and adoption for project personnel, including practical user guides and quick-reference materials, and monitor adoption to identify and remove barriers.
  • Support client and project security and data-handling requirements, including access restrictions, confidentiality obligations, and limits on third-party cloud or artificial intelligence tools, coordinating approvals with IT Security.
  • Simplify project workflows and reduce duplicate entry and manual administrative effort through automation, integration, and standardization, working within enterprise data and application standards rather than building one-off or unsupported solutions.
  • Support project dashboards, reports, data-quality processes, and digital deliverables required by project leadership, internal stakeholders, or clients.
  • Maintain clear tracking of technology issues, decisions, risks, dependencies, and action items, provide concise status updates to project and department leadership, and capture lessons learned into repeatable standards, templates, and playbooks so each subsequent mega project starts faster than the last.

What's in it for You?
We're growing and need people excited about honing their craft and developing their career. If you're ready to push your skill level, learn something new every day, and be part of tomorrow's energy source, join the Rex Moore Family.
Some of the benefits you may be eligible for as an employee are:
  • Health Benefits
  • 401(k) with Company Match
  • Life and Disability Benefits
  • Paid Holidays & Paid time off
  • Access to multiple types of training
  • Opportunities for Self-development and Career Progression
  • Wellness Benefits & Employee Assistance Program
  • Family Leave (Maternity, Paternity)
  • Tuition Reimbursement Program

Career Advancement:
At Rex Moore, we provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you!
Compensation:
Salary exempt. Rex Moore pays salary rates commensurate with each employee's knowledge, experience and skill level.
Work environment:
Work is performed in an office environment. This position may be required to travel to other office locations.
LOCATION:
Rex Moore and affiliated offices are located throughout California and Nevada.
Reporting Structure:
Reports to - Director of Operational Intelligence and Automation
Department - General and Admin
Knowledge, Skills and Abilities:
Required:
  • Five or more years of experience in construction technology, business applications, software implementation, or digital project delivery supporting active construction projects.
  • Working knowledge of construction project operations and the technology needs of project management, field leadership, VDC, project controls, quality, safety, material management, and administrative teams.
  • Hands-on experience implementing, administering, or supporting construction software, SaaS platforms, mobile field tools, reporting solutions, or digital workflows.
  • Strong project coordination and organizational skills, with the ability to manage multiple priorities, stakeholders, vendors, risks, dependencies, and deadlines without losing track of open items.
  • Strong troubleshooting and problem-solving skills with a focus on root-cause resolution and reliable follow-through.
  • Ability to translate operational needs into practical technology requirements, configurations, workflows, training, and support plans.
  • Excellent written and verbal communication skills, including the ability to explain technical topics to non-technical users and to write documentation that field and office personnel will actually use.
  • Customer-focused, service-oriented mindset with the confidence to take ownership and professionally hold internal and external partners accountable.
  • Ability to work effectively in both office and active jobsite environments and to adapt as project requirements and priorities change.
  • Ability to travel to project sites and other Rex Moore locations as business needs require. Travel is expected to be approximately 50% and varies by project phase, and may include extended assignments at a project site.

Preferred:
  • Experience supporting large, complex, or mission-critical construction projects, particularly data centers.
  • Experience with commissioning and turnover platforms such as CxAlloy, Cumulus Digital, or AutoLOTO, and familiarity with commissioning, energization, and turnover documentation requirements.
  • OSHA 10 is preferred, but not required. Certification can be obtained during onboarding.
  • Experience with Autodesk Construction Cloud, Bluebeam, Procore, Power BI, or electrical estimating and project controls systems.
  • Experience meeting client-driven IT security, confidentiality, or restricted-tool requirements on owner or general contractor platforms.
  • Bachelor's degree in construction management, engineering, information systems, business, or a related discipline, or equivalent practical experience.

Physical Requirements:
  • Ability to verbally communicate: convey detailed and accurate instructions and information.
  • Ability to hear with or without correction in order to receive and interpret detailed information.
  • Required to sit at a desk work station for long and short periods of time.
  • Push, pull, lift and carry at least 10 pounds.
  • Occasionally required to walk and stand.
  • Required to have visual acuity with or without correction in order to read and interpret contract information and view information on a computer monitor.
  • Required to use fingers and hands: type using a computer keyboard, handle, feel, and reach.
  • May occasionally be required to stoop, kneel, and crouch.

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