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Support ESC Region 11's front office, registration, and stakeholder service functions by assisting with OnTrac-related processes, event registration, customer support, and related operational tasks to ensure efficient service and a positive customer experience.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

• High school diploma or GED required.
• Associate's degree, bachelor's degree, or additional training in office administration, business, communications, or a related field preferred.

Special Knowledge/Skills

• Strong organizational, communication, public relations, and interpersonal skills.
• Ability to work collaboratively with ESC staff and campus, district, and charter school personnel.
• Knowledge of customer service, registration, reception, and general office support practices.
• Ability to manage multiple tasks and deadlines with accuracy and attention to detail.
• Ability to respond professionally and effectively to questions from internal and external stakeholders.
• Ability to take initiative, solve problems, and exercise sound judgment.
• Proficiency in the use of computers and software applications for word processing, spreadsheets, databases, email, and data entry.
• Ability to learn and use systems and processes related to registration, stakeholder communication, and front office support.

Experience

• Two or more years of experience in receptionist, customer service, registration, or administrative support work required.
• Experience in an education environment and with registration or database systems is preferred.

Essential Duties and Responsibilities

• Actively participate in interdepartmental teams to help improve student performance in the region, improve ESC internal operations, and meet established ESC goals and objectives.
• Serve as a responsive first point of contact for stakeholders in the education community and maintain positive public relations with school district employees, agency personnel, and other stakeholders.
• Answer telephone calls and respond to questions related to registration, sessions, profile accounts, events, and general ESC information.
• Provide customer service and support to outside individuals regarding workshop sessions, registration, attendance, profile accounts, and general event information.
• Assist with workshop and event registration processes, including input of registration and attendance information and support for participants.
• Maintain workshop attendance reports, registration records, invoicing documentation, and other related records with accuracy and timeliness.
• Prepare workshop records for invoicing and submit required documentation to the Business Office.
• Review and approve event plans as assigned and support related event coordination processes.
• Provide backup support to other registration clerks and receptionists to ensure continuity of service.
• Develop and present training materials for internal staff as assigned.
• Maintain working knowledge of OnTrac system functions and related registration processes; one position may serve in an advanced support role for system administration, troubleshooting, and coordination with Technology as assigned.
• Serve as a liaison with users and the Technology department as needed to support technical assistance, system functionality, and process improvement.
• Provide recommendations for improvement of registration-related systems, software, and workflows.
• Perform other duties as assigned.

Supervisory Duties None.

Computers, projection devices, control panels in meeting rooms, printers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently.

Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress.

Physical: Occasional prolonged and irregular hours, ability to move tables and chairs, and load/unload boxes and materials. Prolonged use of a computer. Infrequent regional and state-wide travel.

Environmental: Open Cubicles/workstations

Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding.

Revision Date: June 2026

Benefits at ESC Region 11

• $645 monthly contribution for Medical Insurance
• Competitive Pay and Growth Opportunities
• Retirement Account Matching Program
• HSA, FSA, Dental, Vision, Life, Cancer Insurance Offered
• 10 Local Sick Paid Days provided (Per School Year)
• 5 State Personal Paid Leave Days provided Annually (Per School Year)