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Job Title:                 Systems Administrator, Cybersecurity Support

Pay Schedule:        Administrative & Technical Services Personnel (ATSP) Lane 3

FLSA Status:           Exempt              

Reports to:             Supervisor of Information Technology

JOB SUMMARY 

The Systems Administrator supports the reliable, secure, and efficient operation of district technology systems, including servers, endpoints, enterprise applications, Microsoft services, and related infrastructure. This position assists with system administration, account and access management, technical troubleshooting, documentation, backups, and technology support for schools and departments. The role also supports cybersecurity operations by monitoring and analyzing system, endpoint, application, and security logs; reviewing Microsoft Defender and related security alerts; assisting with remediation and escalation of potential threats; and helping maintain secure technology practices across the district.

ESSENTIAL JOB FUNCTIONS

• Install, configure, troubleshoot, maintain, document, and manage school-based technology equipment, including computers, phone systems, Intelligent Classroom technology, and related network equipment.
• Administer and support server and enterprise systems, including Microsoft Active Directory, Microsoft Exchange, Microsoft SCCM, Microsoft 365/Office 365, and related platforms.
• Process account creation, account modifications, permissions, and access requests through the User Management System while supporting secure access management practices.
• Monitor, configure, troubleshoot, and document server backups and assist with recovery procedures as needed.
• Monitor and analyze server, endpoint, application, and security logs to identify system issues, suspicious activity, and potential cybersecurity concerns.
• Use Microsoft Defender and related Microsoft security tools to review alerts, investigate endpoint and security events, support remediation steps, and escalate concerns according to departmental procedures.
• Assist with cybersecurity operations, including basic incident response support, vulnerability remediation coordination, endpoint protection follow-up, and documentation of security-related findings.
• Stay current with cybersecurity threats, attack trends, emerging risks, and recommended mitigation strategies that may impact school systems and district technology operations.
• Support on-site technicians and school administration with technical issues, security-related concerns, and technology needs.
• Manage user accounts, account modifications, permissions, and group memberships to support appropriate access to district systems and resources.
• Prepare and maintain training documentation, FAQs, knowledge-based content, application system procedures, and cybersecurity-related procedures as assigned.
• Communicate with school personnel and vendors to determine technology needs, resolve issues, and support secure technology implementations.
• Coordinate research, purchasing, tracking, and reporting of replacement parts for computers and peripherals.
• Consult with users on technology needs and resolve routine technical issues.
• Collaborate with Technology Services supervisors and stakeholders to support goals, standards, procedures, and secure operating practices.
• Coordinate technical projects supporting technology implementations, upgrades, and deployments.
• Maintain current knowledge of computer, server, cloud, and cybersecurity technologies through training, professional development, and technical publications.
• Act as a backup for Help Desk and on-site technical support.
• Perform other duties related to the effective operation of the Technology Services Department.

MINIMUM REQUIREMENTS 

• Associate's degree in Cybersecurity, Computer Science, Information Technology, Network Engineering, or a related field; bachelor's degree preferred; or an equivalent combination of education and experience.
• Two years of work experience supporting client/server technologies, LANs, WANs, and personal computer hardware and software.
• Working knowledge of networking concepts, enterprise systems, and technology support practices.
• Excellent customer service, communication, analytical, and troubleshooting skills.
• Ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and collaboratively with technical staff, administrators, school-based personnel, vendors, and other stakeholders.

Preferred Qualifications

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Network Engineering, or a related field.
• Industry certifications such as Microsoft, CompTIA A+, Network+, Security+, Microsoft 365, Microsoft Defender, or equivalent credentials.
• Experience using Microsoft Defender or similar security tools to review alerts, investigate events, and support remediation.
• Experience supporting large-scale infrastructure, server, endpoint, or technology modernization projects.
• Experience in K12 education, government, or other public-sector environments.
• Outstanding references relating to professional and technical competence.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong technical knowledge of enterprise systems, server environments, endpoint support, networking concepts, and cybersecurity principles.
• Ability to troubleshoot server, endpoint, application, account access, and routine network/connectivity issues, escalating advanced infrastructure or network engineering issues as appropriate.
• Knowledge of Microsoft Active Directory, Microsoft 365/Office 365, device management, system monitoring, backup practices, and documentation standards.
• Knowledge of cybersecurity practices, including log review, alert investigation, endpoint protection, incident response support, and vulnerability remediation coordination.
• Ability to support, maintain, and assist with the implementation of reliable and secure technology systems.
• Strong customer service skills and the ability to support instructional and administrative technology needs.
• Strong interpersonal and communication skills with the ability to work effectively with staff, administrators, vendors, and stakeholders.
• Ability to manage multiple priorities, respond to operational needs, and complete assignments in a timely and professional manner.
• Ability to share technical guidance and knowledge with other Technology Services staff.
• Ability to maintain confidentiality and exercise sound judgment when working with sensitive systems, data, and infrastructure.

PHYSICAL DEMANDS

Sedentary Work:  Exerting minimal but not constant physical effort to perform sedentary work, typically involving some combination of balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, walking and may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (5 to 10 pounds), visual perception and discrimination, the ability to perceive and discriminate sounds, perceive and discriminate color, perceive odors, and require oral communications.

WORKING CONDITIONS

Employees in this position work in an environment that requires them to regularly make decisions that could lead to major community or organizational consequences if they fail to make the appropriate decision at the time.

BENEFITS

This position is eligible for the following: 

• Leave Sick and Personal (all employees); Vacation (12-month employees)
• Health, Dental, and Vision Insurance (Single and Family), Life Insurance; these are available to those employees with a minimum 0.6 FTE position
• Tuition Reimbursement
• MD State Pension, 403(b), credit union membership 

• Salary Table: ATSP Exempt

Carroll County Public Schools has the right to revise this position description at any time and ensuing acknowledgement of understanding does not represent in any way a contract of employment.