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The Food & Beverage Manager for Polo Pony is responsible for overseeing daily operations, driving revenue growth, and delivering exceptional guest experiences within the Polo Pony restaurant.
This role ensures operational excellence across all front-of-house and service functions, maintains the highest service standards, and collaborates closely with Culinary and leadership teams to deliver a consistent and elevated dining experience.
The F&B Manager will lead and develop team members, optimize financial performance, and uphold the brand standards synonymous with the World Equestrian Center.
Job Duties and Responsibilities
Operations Management
Oversee daily front-of-house operations at Polo Pony, ensuring efficient, high-quality service
Maintain exceptional service standards and guest satisfaction at all times
Monitor staffing levels and adjust scheduling based on business needs
Ensure cleanliness, organization, and compliance with health and safety standards
Guest Experience
Deliver a welcoming, high-touch experience aligned with brand expectations
Address and resolve guest concerns promptly with a service recovery mindset
Engage with guests to build relationships and encourage repeat business
Ensure consistency in service delivery, ambiance, and presentation
Team Leadership & Development
Lead, coach, and develop front-of-house team members, including supervisors and servers
Conduct training and onboarding to ensure staff are aligned with service standards
Foster a positive, collaborative, and high-performing team culture
Provide ongoing feedback and performance management
Financial Performance & Revenue Growth
Drive revenue through upselling, promotions, and operational efficiencies
Monitor labor and cost controls to achieve financial targets
Analyze sales reports and identify opportunities for improvement
Partner with leadership on budgeting and forecasting initiatives
Collaboration & Communication
Work closely with Culinary, Stewarding, and Events teams to ensure seamless operations
Participate in leadership meetings and provide operational updates
Communicate effectively across departments to support business needs
Compliance & Administration
Ensure adherence to company policies, health regulations, and safety standards
Maintain accurate records, reporting, and documentation
Support inventory management and ordering processes
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Physical Requirements
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
Ability to stand for the entire shift
Ability to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl
Ability to climb stairs
Ability to bend at the waist, use hands repetitively, and reach above the shoulder
Ability to talk and hear
Proficiency in English, both written and verbal
Qualifications, Education, Experience, Skills, and Abilities
Proficiency in understanding, reading, and writing English
Minimum of 5 years of experience in food and beverage or restaurant management
Strong leadership and team development skills
Knowledge of restaurant operations, service standards, and financial controls
ServSafe certification
Alcohol Compliance certification
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.