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Epic Support Analyst Remote Jobs in Rochester, NY

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... Advanced Analytics, and our Integrations Platform from the ground up, while also supporting ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... Advanced Analytics, and our Integrations Platform from the ground up, while also supporting ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... Advanced Analytics, and our Integrations Platform from the ground up, while also supporting ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Athena

Remote Psychotherapist

Rochester, NY · Remote

$50K - $100K/yr

While this is a remote position, candidates must reside in or be willing to relocate to one of the ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

micro1 AI

Bioinformatics Software Engineer

Rochester, NY · Remote

$80 - $110/hr

Remote micro1 is engaging Computational Biology & Cheminformatics Experts to contribute their ... Analyze and interpret small-molecule and drug discovery datasets using advanced computational ...

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Epic Support Analyst Remote information

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How much do epic support analyst remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for epic support analyst remote in Rochester, NY is $30.96, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $37.26 per hour, depending on experience, location, and employer.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What are popular job titles related to Epic Support Analyst Remote jobs in Rochester, NY?

For Epic Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst Remote jobs in Rochester, NY look for?

The top searched job categories for Epic Support Analyst Remote jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you

Reports Developer (Power BI) - Remote

Mindex

Rochester, NY • Remote

$70K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Mindex is looking for a Reports Developer to help migrate our reporting environment out of Informer and into modern, scalable platforms. In this role, you'll work closely with business and technical stakeholders to rebuild and modernize existing reports - moving self-service reporting into Report Center (Prism) and more complex, custom reporting into Power BI, where it can connect directly to custom tables and objects in HRP that aren't replicated into Report Center.

You'll need to be comfortable moving between reporting tools and the underlying data platforms that feed them, translating existing Informer report logic into new formats without losing accuracy or business context along the way.

Compensation

$70,000 - $120,000

What You'll Accomplish
  • Analyze existing Informer reports to understand business logic, data sources, and intended use, then translate them into Report Center (Prism) or Power BI.
  • Build self-service reports in Report Center (Prism) that give end users flexibility without ongoing developer support.
  • Develop custom Power BI reports and data models for reporting needs that require direct access to custom tables and objects in HRP not available in Report Center.
  • Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support report development.
  • Validate migrated reports against their Informer originals to confirm data accuracy and completeness.
  • Partner with business stakeholders to clarify report requirements, prioritize the migration backlog, and manage expectations during the transition.
  • Document report logic, data lineage, and migration decisions to support long-term maintenance.
  • Identify opportunities to improve or simplify reports during migration rather than just replicating them as-is.

Requirements

  • Experience building reports or dashboards in Power BI, Sigma, or a similar BI tool.
  • Strong SQL skills across one or more of: Snowflake, Microsoft SQL Server, or Oracle.
  • Experience translating business reporting requirements into technical report designs.
  • Ability to work independently with limited initial documentation, asking the right questions to fill in gaps.
  • Comfortable managing a migration-style project with a defined backlog of existing reports to convert.

Preferred

  • Experience with SSIS or Apache Airflow for data orchestration or movement.
  • Familiarity with Report Center or Prism specifically.
  • Experience with HRP (HR/Payroll) systems or HR data models.
  • Experience integrating AI tools into report development or data workflows.
  • Background in data migration or legacy system decommissioning projects.
Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

Benefits

  • Fully Remote Work Environment
  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions

  • Prolonged periods sitting at a desk and working on a computer.
  • No heavy lifting is expected. Exertion of up to 10 lbs.

Apply