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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

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For Epic Support Analyst Remote jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst Remote jobs in Delaware look for?

The top searched job categories for Epic Support Analyst Remote jobs in Delaware are:

What cities in Delaware are hiring for Epic Support Analyst Remote jobs?

Cities in Delaware with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you

Senior Net Revenue Analyst (Remote)

Wilmington, DE • On-site, Remote

ChristianaCare
Outpatient Health Care • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

128th of 893 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about ChristianaCareexternal

$68K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Job Details
Are you looking to work for a company that is based on excellence and love? Then this is the position you need to check out!
ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
ChristianaCare Offers
  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12-week paid parental leave
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position
ChristianaCare is searching for a Senior Net Revenue Analyst to provide support and calculation for valuation of patient accounts receivable within the Revenue Cycle Analytics ("RCA") tool (Kodiak RCA) including actual, budgeted and projected amounts.
PLEASE NOTE - We are specifically looking for a candidate that has experience performing store down and month end close using Kodiak RCA. If you have this experience, please clearly indicate it on your resume.
Principal duties and responsibilities:
  • Perform the calculations of accounts receivable valuation in Kodiak RCA and evaluate monthly settlements of third-party reimbursement.
  • Maintain systems related to the calculation of third-party reimbursement.
  • Assist in the month-end close process by generating journal entries, reviewing prior period estimates, and ensuring compliance with financial reporting standards using Kodiak RCA.
  • Reviews and analyzes preliminary monthly net patient revenue and proposes changes, when necessary, within the month-end close process.
  • Articulate the net revenue impact of RCA calculations and adjustments to finance leadership and other stakeholders, ensuring transparency and informed decision-making
  • Assist in preparing reports and packages to support monthly close process.
  • Understands the reconciliation process of source accounting system to RCA system daily and can complete as needed.
  • Understands the daily maintenance of mapping related to transaction codes, facility tables, patient types, financial classes, as well as provider and modifier maintenance and can complete as needed.
  • Prepares patient accounts receivable account reconciliations monthly for all assigned entities and accounts.
  • Work collaboratively with other departments and other financial operators related to net revenue management activities.
  • Participate in Kodiak RCA training sessions and utilize in-application education resources to stay proficient in the platform's evolving features.
  • Ensures that accurate information is provided on a timely basis and assists, as needed, in facilitating the efficient conduct of external audits, examinations, and related financial projects.
  • Assist the year-end audit and the issuance of the audited consolidated financial statements.
  • Promulgates ChristianaCare's core values and behaviors throughout the Financial Accounting & Reporting Department.

EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Bachelor of Science Degree in Accounting required
  • Healthcare financial or related experience required
  • Minimum 5 years of relevant experience
  • Active Certified Public Accountant (CPA) preferred
  • Large-firm public accounting experience preferred
  • An equivalent combination of education and experience may be substituted.

Annual Compensation Range $68,161.60 - $109,054.40
This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Aug 24, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
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About ChristianaCare

Sourced by ZipRecruiter

ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as a Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Industry

Outpatient health care

Company size

10,000+ Employees

Headquarters location

Wilmington, DE, US

Year founded

1888

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