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STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... Provide expert-level support for Epic applications, including issue triage, resolution, and ...

HHC

Solutions Analyst - EPIC Support

Indianapolis, IN · On-site

This position supports the Solutions analysts III and IV's effort to deliver custom solutions which ... Operational and project management experience helpful * Current Epic and NVT certifications or ...

Educology Solutions

Epic Radiant Analyst

Washington, DC · Remote

... help with our ticket backlog. The consultant must be Epic Radiant Certified and have 5+ years of ... Approximately 70% ticket backlog resolution and support activities * Approximately 30% Epic Radiant ...

TEKsystems

Epic Credentialed Trainer

Augusta, GA

$45 - $50/hr

Epic Credentialed Trainer 100% On-Site Augusta, Georgia Project Overview We are seeking experienced ... Following training, you will provide At-The-Elbow (ATE) support during go-live activities, helping ...

TEKsystems

Epic Radiant Analyst

Manhattan, NY · Remote

$78 - $80/hr

The Epic Radiant Analyst will support radiology and imaging workflows during go-live and ... Having candidates that are willing to travel will help in the event that travel is required.

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Infographic showing various Epic Helpdesk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

HIT - Epic Help Desk Technician

Rancho Cordova, CA • On-site

Spark Tek Inc
See more jobs at Spark Tek Incexternal

$21.25 - $28.75/hr

Full-time

Re-posted yesterday

Job description

Job Summary:
Spark Tek Inc is seeking an Epic Help Desk Technician for a 4 month contract. The role involves providing end-user support for Epic-specific issues, particularly using the AMBULATORY module, and managing technical support tickets for a hospital system merger.
Responsibilities:
• Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
• Performs highest tier of technical support.
• Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
• Serves as staff expert on technical troubleshooting for the most difficult customer problems.
• Provides guidance to customers on IT policy and procedures.
• Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
• Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
• Assist in the maintaining of knowledge articles utilized by the TOC
• Follow up with customers to ensure complete resolution of issues
• Redirect unresolved issues to the next level of support personnel
• Identify, evaluate, and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• Train customers as necessary
• Manage Incidents and Service Request via IT Service Management Toolset working priorities.
• Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
Qualifications:
Required:
• Experience with Epic Help Desk support, specifically with the AMBULATORY module.
• Ability to answer 'how to' questions and work on escalations within the modules.
• Experience in providing end-user support without building or configurations.
• Ability to gather, analyze, review, categorize, and oversee ticket assignments for technical support.
• Experience performing the highest tier of technical support.
• Ability to provide a bridge between customer needs and highly technical applications.
• Expertise in technical troubleshooting for complex customer problems.
• Ability to provide guidance to customers on IT policy and procedures.
• Experience identifying and addressing complex usability problems.
• Ability to research questions using available information resources.
• Experience assisting in maintaining knowledge articles.
• Ability to follow up with customers to ensure complete resolution of issues.
• Experience redirecting unresolved issues to the next level of support personnel.
• Ability to identify, evaluate, and escalate situations requiring urgent attention.
• Ability to stay current with system information, changes, and updates.
• Experience training customers as necessary.
• Ability to manage incidents and service requests via IT Service Management Toolset.
• Ability to work independently or in conjunction with other team members.
Company:
Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and consulting for various industries. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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