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Epic Help Desk Jobs in California (NOW HIRING)

US Oncology Inc.

EMR Business Systems Trainer

Antioch, CA · On-site

$103.32/hr

Must participate in and pass the JMH EPIC credentialing training program for front desk MA and ... Act as a liaison between Epic Care staff and the JMH helpdesk. * Participate in quarterly system ...

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Socket.dev

ON-SITE EHR Support Analyst

Ukiah, CA · On-site

$68 - $90/hr

Investigate Epic application, workflow, and equipment issues and follow them through to resolution, partnering with the OCHIN Help Desk when needed. * Train and support new employees and providers on ...

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Epic Help Desk information

What is an Epic Help Desk?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What are the most commonly searched types of Epic Help Desk jobs in California?

The most popular types of Epic Help Desk jobs in California are:

What are popular job titles related to Epic Help Desk jobs in California?

For Epic Help Desk jobs in California, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk jobs in California look for?

The top searched job categories for Epic Help Desk jobs in California are:

What cities in California are hiring for Epic Help Desk jobs?

Cities in California with the most Epic Help Desk job openings:

Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in California as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

Clinical Applications Analyst 1, Population Health, Quality & Engagement

Stanford Health Care

Palo Alto, CA • On-site

Full-time

Posted 6 days ago

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
"This Application Analyst position will learn and apply functional and systems expertise in value-based care to configure, test, and support solutions that increase quality, reduce medical expense, and improve the managed-member experience. The role will develop understanding of Epic payer and population health modules including, but not limited to, Tapestry, Healthy Planet, Compass Rose, and VBPM. In addition to Epic skills, the Application Analyst will configure, deploy, and support non-Epic systems including but not limited to Stanson, Cotiviti, and other third-party systems."
This is a Stanford Health Care job.
A Brief Overview
The Application Analyst I is the entry point into the Application Analyst family. This position implements, administers, and supports assigned systems under the general guidance of senior members of the team while building a foundational understanding of Epic modules, ancillary systems, and health system operations. The role is structured as a developmental one: over approximately 2-3 years, the incumbent is expected to progress from foundational, closely-guided work to independently competent support and basic build activity, building the technical and workflow knowledge needed to be ready for promotion to Application Analyst II.
Locations
Stanford Health Care
What you will do
  • Application Support & Incident Resolution
  • Provide tier-2 support of application incidents reported through the help desk
  • Perform daily monitoring of applications in production use
  • Provide ongoing troubleshooting, support, and maintenance of applications during assigned shift.
  • Take ownership of low-complexity issues and act as a liaison between the customer and other support staff to facilitate resolution
  • Implementation, Upgrades & Enhancements
  • Assist in the implementation of low-complexity tools and workflows
  • Assist in the upgrade of applicable software or enhancements to existing workflows
  • Modify tables and master files, and make additions and changes, under the direction of senior team members
  • Implement changes using documented procedures that are compliant with department policies and procedures
  • Analysis, Design & Problem Solving
  • Build foundational analytical skills by shadowing senior analysts on workflow analysis and issue triage, with increasing independence over time
  • Testing & Quality
  • Assist in any testing required as part of new implementations, enhancements, or upgrades
  • Documentation
  • Document routine workflows and support activities using established templates and standards
  • Collaboration & Mentorship
  • Coordinate application support with other information technology teams, including Infrastructure, Integration, Enterprise Analytics, and the help desk
  • Meetings & Governance
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • Growth, Learning & AI Literacy
  • Complete structured onboarding, shadowing, and Epic or other clinical application training/certification activities on the path toward independent competency
  • Demonstrate curiosity and a willingness to learn new tools, workflows, and technologies, including asking questions and seeking feedback from senior team members
  • Build basic AI literacy - a working understanding of how AI-assisted and automation tools (e.g., ticket triage, documentation, and build-assistance tools) are used in healthcare IT, including their appropriate use and limitations
  • Use approved AI-enabled tools, under guidance, to support daily work such as documentation, research, and routine troubleshooting
  • Actively pursue stretch opportunities and challenge themselves to take on incrementally more complex work as skills develop

Education Qualifications
  • Bachelor's degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university
  • Candidates with five (5) years of work experience in a healthcare or general office setting may substitute for the degree requirement

Experience Qualifications
  • No prior healthcare IT or analyst experience required; relevant internship, help desk, clinical, or office experience is a plus

Required Knowledge, Skills and Abilities
  • Mid-level Microsoft Office skills
  • Ability to diagnose and resolve routine technology problems
  • Ability and desire to learn to resolve specialized and advanced technology problems
  • Basic AI literacy and genuine curiosity about emerging technologies, with a willingness to learn and apply new AI-enabled tools as part of daily work
  • Growth mindset - willing to try, ask for help, receive feedback, and challenge themselves to build new skills
  • Ability to establish a set of tasks and activities associated with an intended outcome and timeline
  • Ability to take action consistent with available facts, constraints, and anticipated consequences
  • Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and customers in a tactful and professional manner
  • Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
  • Ability to develop new skills and teach others
  • Ability to collaborate and build consensus with stakeholders
  • Ability to understand and adhere to operational standards, policies, and procedures
  • Ability to identify risks and issues
  • Ability to develop solutions for new and unfamiliar challenges

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $52.69 - $69.82 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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