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Entrylevel Help Desk Analyst Jobs in Miami, FL (NOW HIRING)

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... risk analysis; technical strategy; and support of operations staff during testing and ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... risk analysis; technical strategy; and support of operations staff during testing and ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

This person will respond to tickets via a ticketing system, analyze the issues, isolate the ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

This person will respond to tickets via a ticketing system, analyze the issues, isolate the ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

MES Life Safety

IT Specialist

Hallandale Beach, FL · On-site

$60K - $80K/yr

Proficiency with help desk ticketing systems and remote support tools. * Strong analytical and problem-solving skills. * Excellent verbal and written communication skills with the ability to explain ...

Planet Fitness

Service Desk

Tamarac, FL · On-site

$14.50 - $14.75/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Miami, FL

Entrylevel Help Desk Analyst information

See Miami, FL salary details

$13

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$34

How much do entrylevel help desk analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entrylevel help desk analyst in Miami, FL is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.77 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Miami, FL, the most frequently searched job titles are:

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Entrylevel Help Desk Analyst jobs near you

HelpDesk Technician

ZIM

Miami, FL • On-site

$19.25 - $25.75/hr

Full-time

Posted 20 days ago

Job description

Description
Main Purpose of the Role:
The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users in those locations. This involves hardware and software support, network printers, and the associated management tools to remotely support that environment. Assists end users in the replacement and troubleshooting of internal systems. This position is highly customer-oriented with a great amount of interaction with the client.
Major Areas of Responsibility:
As a service desk team member, this position provides Tier 1 and Tier 2 support for desktop hardware, software and printer support; works with the help desk coordinator to maintain the daily operation of the Help Desk; handles maintenance and warranty items on computer equipment; identifies, researches and resolves complex technical issues; creates and responds to help desk tickets in Remedy System.
Main Tasks:
  • Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.
  • Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities of machines that can be readily deployed.
  • Troubleshoots hardware and software problems, printing issues, escalates issues to technology peers or manager if unable to resolve
  • Proactively communicates with end users regarding ticket status and/or resolution.
  • Apply patches and upgrades as needed or requested; upgrade and configure system software that supports ZIM infrastructure applications.
  • Maintain operational configurations and perform periodic performance reporting (to support capacity planning).
  • Perform hardware upgrades and/or facilitate warranty replacements as required.
  • Assist project teams during Initiation, Planning, and Implementation phases of our standard Project Management Methodology. Activities include requirements gathering; research, design & development; benefit and risk analysis; technical strategy; and support of operations staff during testing and implementation.
  • Evaluate, create, and maintain appropriate reference material to ensure operational configurations, procedures and diagrams are accurately documented.
  • Share, communicate, and train coworkers on procedures to ensure understanding within the department.

Requirements
Required Experience:
Associates Degree (A.A.) from a two-year college or university;
Minimum of two (2+) years related experience and/or training; or equivalent combination of education and experience.
Appropriate technical certifications (Microsoft, CompTiA A+) are recommended.
This is NOT a remote position

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