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Entrylevel Help Desk Analyst Jobs in Iowa (NOW HIRING)

Arete Technologies, Inc.

Help Desk Support

Coralville, IA

$18.75 - $25.50/hr

The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

The IT Support Analyst position acts as the front-line customer contact point for Health Care ... high volume Help Desk, Call Center, or other Customer Service environment. Experience ...

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

Identify, analyze, and resolve common technical issues, questions, and problems that occur in ... VPN connectivity * Entry-level server support * Hardware issues * Line of business support ...

The 20

IT Support Desk Technician

Cedar Rapids, IA

Identify, analyze, and resolve common technical issues, questions, and problems that occur in ... VPN connectivity * Entry-level server support * Hardware issues * Line of business support ...

vTech Solution

Service desk

Coralville, IA · On-site

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

Artech Information System LLC

Desk side Support

Dubuque, IA · On-site

$18.75 - $25.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desk side Support Representative Distributed Client Services Location : DUBUQUE,IA-52001 Duration ...

Carrington

Mortgage Wire Desk, II Analyst

Des Moines, IA · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

ALTEN

Workstation Analyst

Cedar Rapids, IA · On-site

... Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation. • Participates in various IT projects to continually ...

SHAZAM

Digital Support Analyst

Des Moines, IA · On-site

$20.80 - $29.80/hr

SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be ... Remote technical help desk or support experience helpful * Adept at utilizing a CRM solution to log ...

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Iowa

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Iowa? For Entrylevel Help Desk Analyst jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Iowa look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Iowa are:
What cities in Iowa are hiring for Entrylevel Help Desk Analyst jobs? Cities in Iowa with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

IT Help Desk Analyst

Palmer College of Chiropractic

Davenport, IA • On-site

Full-time

Posted 5 days ago

Job description

Palmer College of Chiropractic is looking for an IT Help Desk Analyst!
The Help Desk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment.
ORGANIZATIONAL RELATIONSHIPS
  • Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and college personnel as necessary.

SPECIFIC DUTIES AND RESPONSIBILITIES
  • Maintain, analyze and repair hardware and software systems.

  • Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.

  • Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified.

  • Set up and configure new systems, new applications and assist in the management of all the College's current application upgrades.

  • Coordinates activities in support of user training and assistance requests for all programs.

  • Trains users in learning new College provided applications and assists in problem-solving for applications issues.

  • Maintains records, logs and reports of assistance.

  • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.

  • Tests new software applications and recommends purchases where required.

  • Update the Knowledge Base with solutions as appropriate.

  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to receive, express and determine accuracy of detailed information that is transmitted visually and verbally;
  • Ability to perform multiple assigned duties with time pressures and frequent interruptions;
  • Ability to communicate effectively in writing and orally to read, receive, express and determine accuracy of detailed information;
  • Ability to work independently and autonomously and concentrate for extended periods of time;
  • Ability to extensively, frequently and competently use computers, related application software programs, other necessary IT equipment and general office equipment, using the computer screen to read pertinent information on the screen while also adjusting to distance and depth perception;
  • Ability to analyze and resolve difficult problems; and
  • Ability to work various hours, including weekends and evenings as job requires.

EDUCATION AND EXPERIENCE
  • Associates degree in Computer Science, Microcomputer Applications or related field; Minimum of 2 years of providing technical support in a helpdesk or desktop support environment, or an equivalent combination of experience.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
  • Perform sedentary to light work in a ventilated, lighted and temperaturecontrolled office setting.

  • Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday.

  • Repetitive movement of hands and fingers, typing and/or writing.

  • Lift and carry a minimum of 25 pounds.

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