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Entrylevel Customer Experience Analyst Jobs in Wisconsin

Dentsu Aegis Network Ltd.

WI · On-site

$59 - $90/hr

Merkle is growing its Adobe Experience Cloud Practice and is seeking Business Analysts to support enterprise-scale Customer Journey Analytics (CJA) and Adobe Analytics initiatives. This is an ...

New

ULINE

Entry Level Finance Opportunities

Kenosha, WI

You will develop your skills working alongside experienced professionals on projects that impact ... Analyze customer data and documentation such as invoices, tax exemption certificates, and financial ...

ULINE

Entry Level Finance Opportunities

Milwaukee, WI

You will develop your skills working alongside experienced professionals on projects that impact ... Analyze customer data and documentation such as invoices, tax exemption certificates, and financial ...

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All JobsEntrylevel Customer Experience Analyst JobsEntrylevel Customer Experience Analyst Jobs in Wisconsin

Entrylevel Customer Experience Analyst information

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

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Cities in Wisconsin with the most Entrylevel Customer Experience Analyst job openings:

Entrylevel Customer Experience Analyst jobs near you

Customer Experience Support Associate

Winlandfoods

Green Bay, WI • On-site

$21.16 - $31.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

At Winland Foods, our success starts with people who live our values of Excellence, Quality, Integrity, Respect, and Collaboration every day.
This role is an individual contributor position responsible for the successful execution of tasks that enable a positive customer experience in meeting their expectations. This role is integral to managing and executing product samples. The Customer Experience Support Associate will establish and maintain effective relationships across many areas of the business which could include, but not limited to commercialization, sales, supply chain, operations, finance, transportation, warehousing, and information technology. These relationships are key to successfully meeting customer expectations.

Employee Type:

Full time

Location:

WI Green Bay

Job Type:

Customer Service

Job Posting Title:

Customer Experience Support Associate

Job Description:

Schedule: Remote Monday and Friday; In office Tuesday to Thursday

Work Location: 1120 Employers Blvd, De Pere, WI 54115

Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP,Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness.

Salary, based on experience and other qualifications: $21.16/hr - $31.20/hr with additional bonus potential

Roles and Responsibilities:

  • Maintains knowledge ofandindependentlyexecutes theproduct samples process.
  • Participates in managingsamplerequests.
  • Completesaccurateand professionalwhite labelingof outgoingproductswhenrequired.
  • Managessample roominventoryin Excel and makes available to requestors.
  • Fulfillssamples requestsfrom the samples roomto include preparation ofparcel labels.
  • Understands the end-to-end sales process to support processes.
  • Managecustomer orders to ensure availability of orderedproduct, adjusting for and communicating proactively any potential shortages to the customer and the commercial organization.
  • For customers that meet a volume threshold,completeananalysis of standard inventory reports toanticipatecustomer impacts in the next 30 to60 days, escalating to a Leader or an Analyst when potential concerns areidentified.
  • Provides proactive, professional internal stakeholder communication and external customer communication on any issues in meeting customer fulfillment expectations. Communication takes place primarily through written form in email and Microsoft Teams, including responding to customer inquiries within24hours.
  • Updates andmaintainsdocumentation on customer communications, inquiries, and interactions ina timelyfashion in the system.
  • Demonstrates ability toidentifyand resolve issues affecting overall service to the customer and positively influence key performance indicators.
  • Proactivelyidentifiesandresolvesrecurring customer issues.
  • Provides inputand updatestotraining/referencematerialsas needed in coordination with their leader.
  • Attendsskill set enhancement trainingas needed and available.
  • Maintains relationships across allareas of the business, including but not limitedtocommercialization,sales,supplychain,operations,finance, transportation,warehousing,andinformationtechnology.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

  • High school diplomarequired.
  • Post secondary education in Supply Chain,Businessor related field preferred.
  • Minimum of 2 yearsofexperience in a customer-facing role, supply chain, warehousing, or transportation is preferred.
  • High attention to detail with excellent organizational skills.
  • Ability to manage multiple tasks in a high-change environment.
  • Working knowledge of Microsoft Office isrequired.
  • Working knowledge of ERP Systems (ex. SAP) and Power BI is preferred.
  • Strong written and verbal communication skills arerequired.
  • The ability to workoccasional overtimeisrequired.
  • Ability to perform repetitive motions 90% of the timerequired: PC Keyboard.

EEO Statement:

Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law.

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