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The Downtown Seattle Association (DSA) is a nonprofit membership organization whose mission is to create a healthy, vibrant downtown. The Membership & Events Specialist supports the organization's membership and event programs by providing exceptional customer service, coordinating event logistics, maintaining membership records, and assisting with member engagement initiatives. This entry-level position is ideal for an organized, detail-oriented professional who enjoys building relationships, managing multiple projects, and creating positive experiences for members and event attendees.

Key Responsibilities

Database Support & Reporting

• Assist in managing DSA’s membership database using the organization’s CRM system (NEON). This includes adding and eliminating members, updating contacts within organizations and making other changes to member profiles as necessary.
• Support in maintaining a robust prospect list in keeping with DSA’s defined prospect categories. This involves researching and networking via newspapers, journals, LinkedIn and tapping internal and other referral sources. Ensure that prospective member data — including contact information (if available) and correspondence notes — are current, accurate and complete in NEON.
• Regularly monitor and ensure membership information on the DSA website is accurate and up to date.
• Track, report and reward DSA staff for successful assistance with member recruiting.

Customer Service & Billing

• Generate and send timely and accurate renewal information/invoices at key intervals (90, 60, 30 and 15 days).
• Respond to all phone, email and in-person inquiries and requests from current and prospective members promptly and courteously.
• Conduct regular outreach to less/unengaged members, encouraging them to take advantage of engagement opportunities.
• Responsible for onboarding all new members.

Membership Events

• Support the planning and execution of member events, networking programs, meetings, and special events.
• Coordinate event registrations, attendee communications, and check-in processes.
• Assist with venue setup, vendor coordination, catering, signage, and event materials.
• Manage event supplies and maintain inventory of event resources.
• Provide onsite support during events, including registration, guest assistance, and troubleshooting.
• Collect attendee feedback and assist with post-event reporting.

Communication/Miscellaneous

• Post about new members on Paylocity, the employee intranet.
• Monitor and stay abreast of other organizations’ member benefits and programming and keep Director and Manager updated with trends/findings as necessary.
• Assist other colleagues as needed with other duties as assigned.

• Proven customer service and strong interpersonal skills
• Positive “can-do” attitude, curious, inquisitive and eager to learn
• 1-2 years of experience in similar positions/organizations (nonprofit, administrative, membership, etc.)
• Proven proficiency with Microsoft Office suite of products, including Microsoft Word, Outlook, Excel
• Experience with Wordpress and NEON (or similar CRM system) preferred
• Highly organized and attentive to details with excellent follow-through
• Must be able to work well in a collaborative, fast paced, deadline-driven environment
• Availability and mobility to work flexible hours for events (occasional early mornings, evenings)
• Strong verbal and written communications skills

Compensation & Benefits

The hourly pay range for this position is $26.25 – $38.05/hour DOE ($54,600- $79,144 annually). Downtown Seattle Association provides a comprehensive benefits package, including:

• Employer-paid full medical, dental, vision benefits, short and long-term disability, life insurance
• 401(k) retirement plan with 5% employer match
• 9 paid holidays + generous vacation, personal holidays that increase with tenure
• Sick leave in accordance with Washington State Sick & Safe Leave law
• Annual ORCA transit pass
• First Choice EAP
• Flexible Spending Account

We recognize there is value in the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of our community and we are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous and people of color (BIPOC).

Downtown Seattle Association is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience and previous work record. In addition, DSA does not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program.