Casino & Hotel Maryland is seeking an Entry Level Customer Support Engineer to join their Customer Support Team. This role involves providing world-class customer service and technical support ...
Casino & Hotel Maryland is seeking an Entry Level Customer Support Engineer to join their Customer Support Team. This role involves providing world-class customer service and technical support ...
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... WordPress Developer. This isnt just a maintenance role. Its your chance to sharpen your coding ... Support occasional WordPress site builds and enhancements AI and Automation Training (Your Future)
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As a WordPress Software Engineer, you will be joining the backend team to support the digital websites, OTT and applications for our news operations. The backend team is the powerhouse that all of ...
Quick apply
As a WordPress Software Engineer, you will be joining the backend team to support the digital websites, OTT and applications for our news operations. The backend team is the powerhouse that all of ...
As a WordPress Software Engineer, you will be joining the backend team to support the digital websites, OTT and applications for our news operations. The backend team is the powerhouse that all of ...
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Ebeacon is looking for experienced WordPress designers/developers to work with our team either as a ... Support existing WordPress sites with updates, maintenance and new features/functionality. * Test ...
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Quick apply
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The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product ...
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Proficiency in both English and Korean. * Entry level position: 2+ years of relevant experience preferred. * Relevant experience in technical service, engineering, or field support is preferred.
Quick apply
Proficiency in both English and Korean. * Entry level position: 2+ years of relevant experience preferred. * Relevant experience in technical service, engineering, or field support is preferred.
Entry Level Wordpress Support Engineer information
See salary details
$24K - $39K
1% of jobs
$39K - $54K
5% of jobs
$63.6K is the 25th percentile. Wages below this are outliers.
$54K - $69K
29% of jobs
$69K - $84K
11% of jobs
The median wage is $87.5K / yr.
$84K - $99K
14% of jobs
$114K is the 75th percentile. Wages above this are outliers.
$99K - $114K
15% of jobs
$114K - $129K
8% of jobs
$129K - $144K
6% of jobs
$144K - $159K
5% of jobs
$159K - $174K
3% of jobs
$174K - $189K
2% of jobs
$24K
$104.9K
$189K
How much do entry level wordpress support engineer jobs pay per year?
What is the difference between Entry Level Wordpress Support Engineer vs Wordpress Developer?
| Aspect | Entry Level Wordpress Support Engineer | Wordpress Developer |
|---|---|---|
| Required Skills | Basic troubleshooting, customer support, WordPress platform knowledge | Web development, PHP, HTML, CSS, JavaScript |
| Certifications | None required, but WordPress or IT support certifications helpful | Web development certifications or relevant degrees |
| Work Environment | Support tickets, client communication, troubleshooting | Code development, website customization, plugin/theme creation |
| Industry Usage | Customer support roles in digital agencies, hosting companies | Web development agencies, freelance projects, corporate websites |
The Entry Level Wordpress Support Engineer primarily focuses on troubleshooting, customer support, and maintaining WordPress sites, requiring basic technical skills. In contrast, a Wordpress Developer is involved in creating and customizing websites through coding and development. While both roles work within the WordPress ecosystem, support engineers handle user issues, whereas developers build and enhance website functionalities.
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Entry Level - Customer Support Engineer - Greensburg
Live! Casino & Hotel MarylandGreensburg, PA • On-site
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Live! Casino & Hotel Maryland is seeking an Entry Level Customer Support Engineer to join their Customer Support Team. This role involves providing world-class customer service and technical support, acting as the first point of contact for internal and external inquiries, and performing troubleshooting and repair tasks for various technology-based products.
Responsibilities:
• Create and/or update SOPs with other Engineers
• Perform basic to occasionally moderately complex troubleshooting and repair activities typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, mobile phones, kiosks and printers
• Provide support to client identified VIPs
• Respond to management requests including installing new PC equipment, providing end-user desk side support and other related activities
• Perform/Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understand and follow all documented service operations policies and procedures
• Other duties or certifications may be assigned to meet business needs.
Qualifications:
Required:
• This is an on-site position
• Schedule: Tuesday - Saturday 3pm - 11pm
• The Customer Support Engineer I is the first point of contact for all issues reported by both external and internal customers.
• This position requires strong communication skills and both technical and customer service skills to diagnose and resolve the issue.
• Create and/or update SOPs with other Engineers
• Perform basic to occasionally moderately complex troubleshooting and repair activities typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, mobile phones, kiosks and printers
• Provide support to client identified VIPs
• Respond to management requests including installing new PC equipment, providing end-user desk side support and other related activities
• Perform/Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understand and follow all documented service operations policies and procedures
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
• May require additional customer-specific certifications or training as required
• Must-Haves Qualifications
Preferred:
• A+ certification is preferred
• Experience supporting Microsoft Technologies (Office 365, Desktop Windows 10, Server 2008, Server 2010, Active Directory, SCCM, MDM) or VMWARE server virtualization technologies preferred
• Understanding of ITIL IT support methodologies preferred - especially support for support of processes involving ticket creation/prioritization, documentation of problem resolutions and closing of tickets per SOP and leadership guidance
• Experience with BMC Footprints support ticket management system preferred
• Technical school certification preferred or equivalent of one (1) to three (3) years of relevant IT Help Desk or customer support experience
Company:
The five-time AAA Four Diamond rated Live! Casino & Hotel Maryland opened in 2012 and is one of the largest and most luxurious commercial casinos in the country. Founded in 2012, the company is headquartered in Hanover, USA, with a team of 1001-5000 employees. The company is currently Late Stage.