Entry Level Tour Operator Jobs (NOW HIRING)

FLSA Status:        Non-Exempt/Salary/Full Time

Reports to:         General Manager

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal  opportunity employer who celebrates diversity and equity and are committed to creating an inclusive  environment for all employees. Some of our benefits include:

• Positive and professional environment where our brand promise is “Judgement Free Zone”
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• 401K Retirement Fund (Annual discretionary employer match up to 6%)
• Regular involvement in community outreach events
• Free employee Black Card Membership

The main function of the Assistant General Manager (AGM) position is to directly assist the General Manager (GM) with managing and controlling the day-to-day operations of the gym according to set policies, procedures, and business practices. This position reports directly to the GM of the gym and, at the desire of the GM or upper management, can provide supervision to all front desk, customer service, maintenance, and fitness training personnel of gym. This person is accountable for achieving the desired goals and expectations of the gym second only to the GM and upper management. The AGM position is also intended as a means of development, training, preparation, and succession for the GM position.

• Actively promote the philosophy, mission statement, and vision of the company;
• Assist the GM in overseeing the entire operation of the gym according to defined policies and procedures;
• Ensure the gym opens and closes promptly;
• Ensure the club’s cleanliness and appearance are of the highest quality and conduct inspections;
• Assist with the oversight of all financial aspects of the company including, but not limited to earnings (EBITDA), revenues, expenses, payroll, payroll as % of revenue; and merchandise sales margins;
• Assist with member services and tracking EFT Rates, Close Rates, Tour Rates, Close Rate on Tours, Black Card Sales Rates, Retention Rates, and Fitness Training Rates;
• Assist with interviewing and hiring candidates;
• Train employees;
• Schedule staff to adequately cover operational needs and possess availability to work days, evenings, weekends, holidays, and fill in for employee absences;
• Supervise staff;

• Calculate employee hours worked and coordinate with payroll;
• Assist with preparing annual employee evaluations;
• Maintain attendance records and other records required by law;
• Assist with conducting employee and member surveys;
• Authorize expenditures;
• Assist in managing marketing efforts;
• Plan and places ads;
• Engage in competitive shopping efforts;
• Meet and greet potential members and provide them with a tour of the club;
• Answer member questions and resolve issues;
• Handle administrative tasks;
• Prepare all administrative forms and reports;
• Assist and support surrounding clubs on an as-needed basis;
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
• Embrace a service culture as an empathetic servant leader;
• Strive to be world class, humorous, inspirational, and memorable in every action we take;
• Make decisions based on what is best for our team as well as our business;
• Believe in and promote the company’s core values, business philosophies, core purpose, and brand promise; and,
• Perform all other duties as assigned or required.

• High School Diploma or G.E.D. preferred;
• Prior supervisory experience preferred;
• Previous customer service, sales, and/or gym/fitness experience preferred; and,
• Good understanding of business application programs including Microsoft Office.

• Understand and be able to communicate the Judgment Free Zone concept;
• Demonstrate strong leadership and supervisory qualities;
• Demonstrate a take-charge attitude and champions change;
• Demonstrate a willingness to pitch in, do whatever is needed, and possess a drive for results;
• Demonstrate enjoyment and ease at working with people;
• Excellent phone, communication, organization, and interpersonal skills;
• Accuracy with numbers;
• Ability to follow directions;
• Ability to work well independently and with others;
• Positive attitude and willingness to help others;
• Ability to maintain composure in difficult situations; and,
• Ability to recognize and learn from mistakes.