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Entry Level Technical Support Analyst Jobs in Bolingbrook, IL

Amphenol HSIO

QAD ERP Analyst

Schaumburg, IL · On-site

$80K - $115K/yr

The QAD Support Analyst will be responsible for providing technical support and guidance for our ERP QAD system. We are seeking a highly skilled and motivated ERP QAD Technical Support Analyst to ...

Amphenol HSIO

QAD ERP Analyst

Schaumburg, IL · On-site

$80K - $115K/yr

The QAD Support Analyst will be responsible for providing technical support and guidance for our ERP QAD system. We are seeking a highly skilled and motivated ERP QAD Technical Support Analyst to ...

Level 10, LLC

Field Technician Support

Hoffman Estates, IL · On-site

$18.75 - $25.75/hr

Service Delivery Manager, Lead Field Technician Support Analyst, Field Technician Support Analysts Responsibilities: Technical Support: Provides assistance to field technicians who encounter ...

CBRE

Sr. Contract Support Analyst

Chicago, IL · On-site

$80K/yr

May provide informal assistance such as technical guidance, and/or training to coworkers. May ... Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and ...

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All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst JobsEntry Level Technical Support Analyst Jobs in Bolingbrook, IL

Entry Level Technical Support Analyst information

See Bolingbrook, IL salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level technical support analyst in Bolingbrook, IL is $27.23, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $30.91 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Bolingbrook, IL are hiring for Entry Level Technical Support Analyst jobs?

Cities near Bolingbrook, IL with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Help Desk/Desktop Support Analyst

Robert Half

Romeoville, IL • On-site

$21.38 - $24.75/hr

Temporary

Posted 27 days ago

Job description

We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical assistance at a distribution and operations facility in Romeoville, Illinois. This Long-term Contract position is well suited for someone who enjoys resolving day-to-day user issues, supporting a wide range of devices and applications, and working independently while partnering with a broader IT organization. The role offers a mix of frontline support, equipment setup, user account administration, and participation in technology improvement efforts across the business.
Responsibilities:
• Deliver first-level technical support for employees across office and operational environments, addressing issues related to computers, software, printers, mobile hardware, and connectivity.
• Diagnose and resolve incidents involving Windows systems, standard business applications, peripheral devices, and network access in a timely manner.
• Support operational technology used in warehouse and distribution settings, including handheld Android equipment and document or label printing tools.
• Monitor and manage service requests through the ticketing system, ensuring issues are properly prioritized, documented, and completed.
• Coordinate employee onboarding and separation tasks by preparing equipment, configuring access, and handling account-related updates.
• Install, configure, maintain, and replace desktops, laptops, printers, and other endpoint devices as needed for business operations.
• Partner with internal infrastructure teams and external vendors when issues require escalation or additional technical expertise.
• Contribute to IT initiatives such as hardware refreshes, software deployments, system upgrades, and other planned technology changes.
• Provide support outside normal business hours on occasion when urgent issues or project needs arise.• At least 2 years of experience in help desk, desktop support, or a similar end-user support role.
• Hands-on experience working in Microsoft-based environments, including Windows 10 and common enterprise applications.
• Familiarity with Active Directory and account administration in both cloud-connected and on-premises environments.
• Demonstrated ability to troubleshoot workstation, peripheral, and basic network-related problems effectively.
• Experience using service desk or ticket management systems to track and resolve technical issues.
• Strong communication and customer service skills with the ability to support both office staff and operational employees.
• Comfortable working onsite in Romeoville, Illinois within a fast-paced distribution or industrial setting.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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