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Entry Level Technical Support Analyst Jobs in Bolingbrook, IL

Braze

Technical Support Specialist

Chicago, IL · Hybrid

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities

tastylive

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

None As a Technical Support Specialist with tastytrade, you will be the frontline expert for ... Strong analytical and systematic troubleshooting approach * Detail-oriented with excellent ...

iManage

Technical Support Engineer

Chicago, IL · On-site

We offer a flexible working policy that supports a healthy balance between personal and ... You will be utilizing your technical skills to help analyze and resolve some of the complex ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... analyze and recognize trends in technical data and manage escalated cases; maintain and submit ... Support Engineers regarding feedback and improvements triggered by service experiences to ensure ...

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of ... Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and ...

360 IT Professionals

murex support analyst

Chicago, IL · On-site

Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to ... Contribute to customer and support analyst "how to" documentation, knowledge base articles, and ...

Brainlab

Technical Support Specialist

Westchester, IL · On-site

Read, analyze, interpret and digest product information for new Brainlab product releases * Meet ... Two year Associate's degree with relevant clinical / technical support experience may also be ...

Brainlab

Technical Support Specialist

Westchester, IL · On-site

Read, analyze, interpret and digest product information for new Brainlab product releases * Meet ... Two year Associate's degree with relevant clinical / technical support experience may also be ...

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All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst JobsEntry Level Technical Support Analyst Jobs in Bolingbrook, IL

Entry Level Technical Support Analyst information

See Bolingbrook, IL salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level technical support analyst in Bolingbrook, IL is $27.23, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $30.91 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Bolingbrook, IL are hiring for Entry Level Technical Support Analyst jobs?

Cities near Bolingbrook, IL with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Specialist

Braze

Chicago, IL • Hybrid

$60K - $95K/yr

Full-time

Posted 19 days ago

Job description

WHAT YOU'LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You'll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

  • Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
  • Becoming a trusted product expert-mastering the dashboard, integrations, troubleshooting steps, and best practices
  • Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
  • Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
  • Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
  • Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

  •  2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
  • A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
  • Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
  • Hands-on experience with HTML, CSS, APIs, and/or SQL
  • Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
  • Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
  • Strong written and verbal communication skills in English

WHO YOU ARE

  • An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
  • Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
  • Passionate about helping customers and resolving issues efficiently and effectively.
  • Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
  • Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
  • Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
  • A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $60,000 and $95,000/year, with an expected On Target Earnings (OTE) between $67,000 and $106,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

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