Entry Level Technical Support Analyst Jobs in Boiling Springs, SC

Job Title: Application Engineer
Location: Simpsonville, SC
Reports to: Application Engineering Manager
Employment Type: Full-time
Seniority Level: Entry-Level
Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services
Job Function: Application Engineering
Job Summary: We are seeking a dedicated Application Engineer to join our team. In this role, you will act as a functional engineer, driving improved decision-making and providing executional support for the business. You will support both internal and external customers by leading traditional Application Engineering projects and working to enhance overall engineering performance. Your goal will be to improve customer experience and business performance through continuous product enhancements. You will stay abreast of state-of-the-art technology and Dodge products, identifying technical and financial drivers for product solutions. You will strive to become the technical "trusted advisor" for our customers by providing consulting services.
Key Responsibilities:
Technical Proficiency
• Drive improved decision-making and executional support for the business.
• Lead small projects requiring technical skills and basic project management.
• Innovate and implement industry-leading technologies to enhance technical support delivery.
• Emphasize critical thinking, root cause analysis, and problem-solving.
Innovation and Creativity
• Support the team in creating innovative solutions that exceed current technology performance.
• Demonstrate an entrepreneurial spirit with unique and creative ideas.
• Propose follow-up projects based on new ideas.
Projects, Processes, & Tools
• Apply Application Engineering processes and tools effectively.
• Communicate clearly, understand applications, use 2D and 3D CAD tools, and be aware of relevant industry standards.
Knowledge Transfer
• Develop technical/scientific knowledge for relevant processes and tools.
• Document and write technical reports independently.
Strategic Vision & Leadership
• Recognize opportunities for product enhancements or new product needs based on customer feedback.
• Share these ideas with the business team.
Required Qualifications:
• Bachelor's degree in engineering or a relevant field
• 0-10 years of engineering, manufacturing, or related technical experience
• Proficiency in MS Office and 3D/2D drafting and modeling software
• Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem-solving
• Attention to detail with a strong sense of ownership and responsibility
• Ability to adapt and multi-task based on departmental needs
• Good team player with strong collaboration skills
• General understanding of basic project management skills
• Entrepreneurial spirit with a passion for new and changing ideas
• Lean Yellow Belt preferred
Physical Requirements:
• Extended periods of sitting and/or standing at a workstation
• Ability to type, reach, and grasp
• 15-20% travel to meet with clients or attend meetings (overnight travel as needed)
• Ability to carry, lift, and pull up to 50 lbs
• Ability to reach, climb, crawl, and walk
• Ability to speak and present in person or virtually to individuals and small groups
Essential Job Functions:
• Provide product and application-based technical customer service via phone, email, and chat
• Provide technical expertise with product selection and installation support, recommending creative solutions to customer issues
• Work directly with product designers to ensure model and drawing accuracy
• Occasionally travel to provide on-site customer service, including training, installation support, and diagnosis
• Collaborate with other business functions, including manufacturing, supply chain, product management, R&D, and quality
• Create new part numbers and establish/maintain BOMs
• Manage cost reduction and lean/continuous improvement projects, including laboratory testing, design, and qualification
• Regular attendance at work is essential
Why Join Us?
• Work alongside a collaborative, experienced team
• Be part of an industry leader with a strong brand reputation and an innovation-driven culture
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.