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Entry Level Technical Support Analyst Jobs in Boiling Springs, SC

American Credit Acceptance

IAM Analyst

Spartanburg, SC · On-site

$16.50 - $22.50/hr

Qualifications · Experience with customers in a technical support capacity · Ability to ... analytical skills · The ability to quickly assess problems and find workable solutions · ...

Performance Seats

Quality Analyst

Spartanburg, SC · On-site

This entry-level role involved testing, document findings, and assisting with continuous ... Support the analysis of quality metrics and trends to identify areas for improvement.Collaborate ...

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Entry Level Technical Support Analyst information

See Boiling Springs, SC salary details

$13

$24

$38

How much do entry level technical support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level technical support analyst in Boiling Springs, SC is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.40 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.
Entry Level Technical Support Analyst jobs near you

Technical Services Specialist

Airsys Cooling Technologi

Woodruff, SC • On-site

$24.50 - $33/hr

Full-time

Posted 15 days ago

Job description

PositionSummary

The Technical Services Specialist is responsible for independently managing and resolving complex technical support cases, warranty adjudications, and field commissioning oversight in support of Airsys mission-critical products. This role combines advanced diagnostic consultation, process analysis, and policy application to ensure product reliability and customer satisfaction. The Specialist exercises independent judgment on matters materially affecting business operations and represents Airsys in technical training, service-policy implementation, and continuous-improvement initiatives.


Essential Functions

•Serve as company-authorized decision maker for warranty claims, spare-parts approvals, and expedited replacements within established monetary limits.

•Analyze service data and recommend corrective actions or product enhancements to Engineering and R&D.

•Author and maintain technical documentation, bulletins, and training materials used by contractors and distributors.

•Conduct technical training programs on-site and at customer/distributor facilities to certify technicians in Airsys procedures.

•Evaluate and improve internal service workflows, ERP data integrity, and customer experience metrics.

•Provide expert-level remote diagnostics and advisory guidance to field technicians; escalate only unresolved or systemic issues.

•Act as liaison among customers, Engineering, Supply Chain, and Quality teams to ensure alignment of service policies.

•Maintain product-knowledge expertise and monitor emerging HVAC and data-center cooling technologies to guide strategic improvements.

•Participate in rotating after-hours availability schedule; provide remote advisory assistance as needed. This duty is compensated through a fixed standby stipend and occasional discretionary bonuses for exceptional service.


Qualifications

•High School Diploma or GED required; technical training or equivalent field experience in HVAC controls and service preferred.

•Minimum 3 years of progressively responsible technical-support or field-service experience demonstrating independent judgment.

•Strong analytical, communication, and customer-relations skills.

•Proficiency in ERP and CRM systems (Salesforce preferred) and MS Office Suite.


Work Conditions

Primarily office-based, non-manual work. May involve occasional domestic travel (training, commissioning). Requires periodic on-call availability as defined above.