ZipRecruiter

Log In

3

Entry Level Technical Support Analyst Remote Jobs in Rochester, NY

Paychex

Oracle DBA I

Rochester, NY · On-site +1

$76K - $120K/yr

Provides technical support during critical and non-critical business hours on database systems. Is proactive and reactive for problem alerting, analysis, resolution, and follow-up to ensure database ...

Rochester Institute of Technology

Cook II

Rochester, NY · On-site +1

$13.75 - $18.50/hr

... Technical Support Level 2 - An intermediate level role with working foundational knowledge and ... May provide assistance to entry level staff. Why Work for RIT Dining RIT Dining serves thousands of ...

micro1 AI

Senior Legal Consultant - Remote

Rochester, NY · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Scope of Work * Conduct comprehensive legal analysis on a variety of US law topics, providing ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This role requires conveying technical information to users in a way they can easily understand ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Paychex

Revenue Operations Analyst

Rochester, NY · On-site +1

$62K - $97K/yr

Supports projects and initiatives with direction or guidance from senior team members and ... a technical troubleshooting or equivalent role. * 1 year of experience in Paychex or related ...

Paychex

Revenue Operations Analyst

Rochester, NY · On-site +1

$62K - $97K/yr

Supports projects and initiatives with direction or guidance from senior team members and ... a technical troubleshooting or equivalent role. * 1 year of experience in Paychex or related ...

Varsity Tutors

Technical Writing Tutor

Rochester, NY · Remote

$18 - $40/hr

Deep knowledge of technical document design, audience analysis, information architecture ... to support undergraduate students and professionals developing technical communication skills ...

Schnitzer Agency

Entry Level Sales

Rochester, NY · On-site +1

Support? Minimal. Real opportunity? Rare. You deserve better. At The Schnitzer Agency , we do ... This is a remote position with flexible hours * Full-time is strongly preferred, though part-time ...

Ralliant

Key Accounts Application Engineer

Fairport, NY · On-site +1

Support manufacturing by answering technical questions as required and trouble-shooting order ... Strong analytical and problem-solving skills. * Knowledge in telecom techniques for remote device ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst Remote JobsEntry Level Technical Support Analyst Remote Jobs in Rochester, NY

Entry Level Technical Support Analyst Remote information

See Rochester, NY salary details

$15

$27

$42

How much do entry level technical support analyst remote jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level technical support analyst remote in Rochester, NY is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

Is there such a thing as an entry level remote technical support analyst job?

Yes, entry-level remote technical support analyst positions are available and typically require basic knowledge of computer systems, troubleshooting skills, and customer service abilities. These roles often involve remote communication tools and may require certifications like CompTIA A+ or similar. They are suitable for candidates starting their careers in IT support.

How to get into entry level technical support analyst remote with no experience?

To start as an entry-level technical support analyst remotely with no experience, focus on developing basic technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge and consider gaining hands-on experience through internships, volunteer work, or online labs to build your resume.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Rochester, NY? For Entry Level Technical Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Rochester, NY look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Technical Support Analyst Remote jobs? Cities near Rochester, NY with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you

Oracle DBA I

Paychex

Rochester, NY • On-site, Remote

$76K - $120K/yr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

219th of 482 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.


Overview
A position under moderate supervision, responsible for troubleshooting, installing, configuring, and maintaining databases and applications in support of business requirements. Performs database installation and upgrades, including patching. Provides technical support during critical and non-critical business hours. Proactively identifies and automates the resolution to availability and performance failures throughout the environment. Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel.
Responsibilities
  • Provides technical support during critical and non-critical business hours on database systems. Is proactive and reactive for problem alerting, analysis, resolution, and follow-up to ensure database stability.
  • Supports cross-functional project teams with sprint planning and execution as well as database support and maintenance activities. This includes database analysis and design, defect identification and remediation, database build and configuration tasks, incident response, and similar IT system support activities to help deliver solutions as required.
  • Creates and maintains technical reference documentation to be used in support and training of IT personnel.
  • Identifies and automates the resolution to database availability and performance failures throughout the environment.
  • Deploys, configures, and supports mostly simple and occasionally moderately complex databases in physical, virtual, and cloud environments for use by internal and external applications.
  • Performs database upgrades/patching as well as periodic health checks in accordance with established policies and procedures.

    • Qualifications
    • Bachelor's Degree in Computer Science or equivalent work experience
    • 4 years of experience in Database Administration.
    • Troubleshooting (Problem Solving) - Preferred
    • Problem Solving - Preferred
    • Communication - Preferred
    • Management - Preferred
    • Mathematics - Preferred
    • SQL (Programming Language) - Preferred
    • Computer Science - Preferred
    • Python (Programming Language) - Preferred
    • Extract Transform Load (ETL) - Preferred
    • Agile Methodology - Preferred
    • Amazon Web Services - Preferred
    • Database Administration - Preferred
    • Automation - Preferred
    • Software Engineering - Preferred
    • Data Modeling - Preferred
    Candidates must be legally authorized to work in the United States on a permanent basis. We do not offer visa sponsorship now or in the future.

    Compensation
    In the spirit of pay transparency, we are excited to share that the base pay range for this position is $76,700 - 120,600 per year . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
    Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree in Computer Science or equivalent work experience
      • 4 years of experience in Database Administration.
      • Troubleshooting (Problem Solving) - Preferred
      • Problem Solving - Preferred
      • Communication - Preferred
      • Management - Preferred
      • Mathematics - Preferred
      • SQL (Programming Language) - Preferred
      • Computer Science - Preferred
      • Python (Programming Language) - Preferred
      • Extract Transform Load (ETL) - Preferred
      • Agile Methodology - Preferred
      • Amazon Web Services - Preferred
      • Database Administration - Preferred
      • Automation - Preferred
      • Software Engineering - Preferred
      • Data Modeling - Preferred
      Candidates must be legally authorized to work in the United States on a permanent basis. We do not offer visa sponsorship now or in the future.
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

    FacebookTwitter

    View All Paychex Jobs

    Apply