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Entry Level Technical Support Analyst Remote Jobs in Gilbert, AZ

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

Analyze customer support data and trends, communicating insights effectively to account teams and ... remote. The working arrangement for this position will be confirmed during the hiring process.

ABB

VFD Technical Support Specialist

Phoenix, AZ · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Provides technical assistance and support for incoming queries and issues * Responds to queries ...

Arsenault Inc

Data Analyst (REMOTE)

Phoenix, AZ · Remote

$115K - $126K/yr

Ensures business data and analysis requirements are met by properly applying data concepts ... May provide informal assistance such as technical guidance, and/or training to coworkers. May ...

Mondo

Tech Ops Analyst

Scottsdale, AZ · Remote

$35 - $44/hr

Remote (PST only) Start Date: ASAP Duration: Contract through end of November 2026, with strong ... The Tech Ops Analyst supports the day-to-day operational effectiveness of the client's technology ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical ... Excellent troubleshooting and analytical abilities. Ability to manage multiple priorities. Ability ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical ... and analytical abilities. • Ability to manage multiple priorities. • Ability to work ...

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Entry Level Technical Support Analyst Remote information

See Gilbert, AZ salary details

$15

$27

$43

How much do entry level technical support analyst remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level technical support analyst remote in Gilbert, AZ is $27.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $31.15 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Gilbert, AZ?

The most popular types of Technical Support Analyst Remote jobs in Gilbert, AZ are:

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For Entry Level Technical Support Analyst Remote jobs in Gilbert, AZ, the most frequently searched job titles are:

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The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Gilbert, AZ are:

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Cities near Gilbert, AZ with the most Entry Level Technical Support Analyst Remote job openings:

Entry Level Technical Support Analyst Remote jobs near you
Infographic showing various Entry Level Technical Support Analyst Remote job openings in Gilbert, AZ as of June 2026, with employment types broken down into 26% Full Time, 63% Part Time, and 11% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $57,094 per year, or $27.4 per hour.

Technical Support Specialist

Careers At Onsite | OnSite Dealer Solutions

Phoenix, AZ • Remote

$45K - $55K/yr

Full-time

Posted 12 days ago

Key responsibilities

  • Provide remote technical support to employees, field staff, and approved external users.

  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.

  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, peripherals, and basic network connectivity.

Job description

IT Technical Support Specialist

Location: Phoenix, Arizona - Remote

Employment Type: Full-time, salaried

Salary Range: $45,000 - $55,000 / Year

Travel: Occasional in-state and out-of-state travel expected

Position Overview

OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.

This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.

The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.

Responsibilities

  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications

  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel

This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.

Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.

The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

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